On 12/12/12 I spent the night at the Anaheim Express on Orangewood Blvd. in Anaheim, CA. In the morning I woke up around 7AM, and wished to take a shower before I left for a meeting. When I turned on the shower, there was no hot water. I let it run for over 5 minutes, and called the front desk where the young lady working the desk apologized and said she would find a way to get it fixed. About 10 minutes later I called again and was told that the Maintence people didn't come to work until 8:30. I asked to speak to the manager, and was connected to a person named Steve Worthington who said that he was the manager, and there was nothing he could do to fix the problem and implied that I was being untruthful, and that it was strange that I was the only guest with that problem. I was not a very happy guest, and became less happy with his acusatory tone, and refusal to even adjust the rate that I had paid. When I asked for contact information on his surerior he refused. He wrote his name on a scrap of paper, and said that was all he would give me. I have to be in Orange County through the end of the month, and possibly beyond that, and will need accomodations. Since that terrible experience at the Anaheim Express, I've been staying very comfortably at the Best Western Meridian Inn. At this property, the staff exhibits a positive attitude, and Customer Satisfaction that is very adaquate, and I would recommend this property, and will gladly stay here again.
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- Also Known As:
- Anaheim Express Hotel Anaheim
- Days Inn Maingate Hotel
- Days Inn Anaheim
- Anaheim Days Inn