Coming into the lobby it is filled with smiling very good employees. They made our check in very nice. We got our map and card keys and went to our room. Our card keys would not work to open the door, I called the front office and a smiling employee helped us but found the door would not open without pushing with the card key. So when we left for dinner and came back to the door not fixed only still we could not get in. The next day we went to the breakfast room to see it filled with customers. I am so very impressed with the employees. They kept the coffee going, food hot and good tasting and the friendliness of each and everyone of them is so sweet. This was my favorite part of our visit. I found a repair request and filled it out went to the front desk. I told them we still could not open the door. I was given a lecture about out card keys being stripped from the scanners at Disneyland. I tried to tell him about my phone call about us just getting there and it didn't work from the first. We got back late that night from our adventures to find they gave us new card keys. They still didn't work. Next morning we were getting ready to leave I went down to just grab coffee in the packed breakfast area. Still the workers there are just outstanding employees. Once again my card key would not work and I could not get into the door. Once the door did open the coffee cups dropped on me and I was burned by the hot coffee. As we checked out, I was once again told how the keys would get stripped. All the said was sorry about the hot coffee and didn't even offer me something for the pain of the hot burns on my arms, hands, foot and stomach.
However I will say this, that is and I know not a everyday problem with this hotel. We may not stay at this hotel again for our problems but we did enjoy the room and the area of the hotel is very nice.