I was thrilled to come across this gem! I have been forced to stay at the Motel 6 or the Quality Inn to find a smoking room in/around the Disneyland area. A friend from work (Thanks, Janet!) recommended this hotel to me on the off-chance that they allowed smoking. I called and booked two rooms for 4 days.
Lets get into the checklist:
- VERY COMFORTABLE beds with new linens and comforters.
- Internet (not even as fast as dial-up...but free)
- Functional (and quiet) A/C - Heating
- LARGE shower
- LARGE room
- Roomy Desk (important, tho some would argue that)
- less than a block from Disneyland (a city block but still a block)
Okay...so we have the main things that you would notice out of the way, lets talk about the pros and cons:
- QUIET room. We couldn't hear the neighbors -- even though we had a connecting door. Being on the ground floor right next to the cafeteria, one would think you would hear lots of foot traffic. Not so. The door is quite heavy and windows well sealed.
- NICE FURNITURE and decor. There are 4 large dresser drawers in a dresser, one 7 foot armoire, a full size writing desk with adjustable chair, eating table with two chairs and one nightstand with drawer -- along with two queen size beds. Dark walnut finish on all furniture made the room quite pleasant, modern and rich looking.
- REALLY comfortable beds. This is surprising. They really took the PLUS portion of the Best Western PLUS to a new level. Even though the PLUS portion of the Best Western moniker does not indicate bedding and beds as an amenity, they should! The beds were 1) Queen (and not double like some bargain hotels) and 2) VERY comfortable with high-quality linens.
- LARGE rooms. This is a really nice feature. The room had at LEAST 5 feet between the foot of the bed and the opposite wall. Plenty of room to work at the desk (located directly at the foot of the bed) and still allow the husband to walk behind you to get something from the fridge.
- LARGE shower. The shower is actually pretty normal tub/shower but they took the extra step of putting in the curved shower curtain bar which gives you an extra 6" or so to move around in. It is appreciated.
- CLEAN. We expected no less from a Best Western, however, as we all know, hotels in and around resorts are used so frequently by so many guests that they become threadbare quite quickly. This room did not seem to suffer undue wear and tear...It was also kept immaculate by the housekeeping staff during our stay.
- QUIET A/C! Did you hear that? QUIET! You can actually hear the TV when the A/C is running! You can actually hear each other talk! The placement of the A/C is perfect for cooling/heating the room BUT NOT freezing you out when you sleep. Most units that are under the window in hotels blow right on you when you are in bed. This unit is about shoulder height and has FUNCTIONAL louvers that allow you to route the air to where you want it to go. I heavily suggest to angle it toward the bathroom door after a shower. It quickly clears out the steam! -- oh, also: The A/C is GOOD! It is not a "let's turn this on and an hour later it gets cool". This is "let's turn this on low so it doesn't freeze us out.". Turning it on low for the entire night kept us quite comfortable. The compressor turned off and it just recirculated air when it got cool enough in the room.
Okay, every hotel has them. Little things, that -- while they are not deal breakers -- make you wonder why the heck they did not fix them. You know: "Why did they skip THAT?" Here are a few:
- Surcharges and Fees. Get quoted $98/night? Get ready to pay $98 + $10/night surcharge for coming to the hotel in April or December + an $8.00/night parking fee! I understand being close to the convention center and right next to Coco's restaurant they would wish to protect their parking, however they did not just put in a gate...thus only allowing their guests to park, but they put in a gate and THEN charged you $8.00 for the privilege of parking in their lot. They charge surcharges and fees instead of raising the nightly rate because, just like the airlines, they wish to protect their search placement. If they charge more per night, they drop on the travel search engines. Instead, they hide the extra rates in "seasonal" surcharges as well as fees for parking. -- oh, and then you pay a 15% room tax and an extra "2% ATID fee". They do not disclose any of these in the "search results" on the travel sites. Buyer beware.
- Internet. The internet has become a standard at hotels. They must offer it. Some, like Motel 6 make you pay for it. Others, like Hampton Inn (Hilton family) give it free. The problem? When it is free, you get what you pay for. Most hotels get the equivalent of a standard 1.5Mb DSL line. While some may think that is fast at home, remember you are sharing among 290 rooms -- most likely around 500 smartphones, iPads and laptops. The speed (per person) drops quickly. The speed (checked against speedtest.net) was .11 Mbit -- that is right "decimal 11, not ELEVEN" -- (this is only 1/4 the speed of dial-up -- if that!). I expect better. Unfortunately the speed this hotel buys cannot keep up with the demand their users generate.
- VIDEO INPUTS on TV. This may seem trivial. Even silly, however, I want VIDEO INPUTS on the TV. I want to take movies and/or photos of the family at the resort and be able to see them that night on something other than my iPhone screen. I got a room with an (*OLD*) Zenith TV with "a" VIDEO INPUT. BUT, guess what? They did not work. I called the front desk and was informed by the employee that answered the phone that they disabled the inputs. Part of the PLUS amenity package should be a guarantee of a TV manufactured in this century. Having talked to the management after my stay I was assured that all TVs in all rooms are being upgraded to LCD screens and the inputs will work in the future.
- Maintenance of A/C. The nicely-placed A/C unit (above the counter in the back of the room) leaked water all 4 days -- and was never repaired. It leaked all over their microwave and all over anything we put on the bathroom counter. This was not repaired even after contacting management. Having talked to them after our stay, this is being looked into and will be repaired immediately. I am sure this happens all the time with A/C units embedded in the walls. Good idea putting it somewhat over the sink though. Stopped it from being a major issue.
- Hidden outlets (and lack thereof). Electronic Age, people! Outlets are needed everywhere! Not so with this hotel. The room had 2 outlets behind the bed (lamp and clock radio), Two near the door (too far away for a charging cable) and two on the lamp on the desk. One other was at the sink for curling irons, etc. Just bring an extension cord and you will be fine...although I question the placement of an outlet right near the door. What good is that? :)
Having said all of this, we will *definitely* be coming back to this hotel. All properties suffer from negatives. It is what they offset it with that makes a customer return. In this case, the pros outweigh the cons by a large margin. It is a great property.
Also, don't be biased because they "allow" smoking. There are plenty of rooms in this hotel that are smoke-free and this hotel does NOT simply put ashtrays in non-smoking rooms and label them "smoking". Non-smoking rooms are ALWAYS non-smoking.
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- Also Known As:
- Best Western Plus Stovall`s Hotel Anaheim
- Best Western Stovalls Hotel
- Best Western Anaheim
- Anaheim Best Western