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“Nice hotel great location”
4 of 5 bubbles Review of Hilton Anaheim

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Hilton Anaheim
Ranked #46 of 118 Hotels in Anaheim
Sydney, Australia
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nice hotel great location”
4 of 5 bubbles Reviewed March 8, 2014 via mobile

Really good spot close to Disney parks maybe a 15 min walk with kids.

Very large hotel and staff where all pleasant and rooms clean.

The only negative is I wish hotels would realise not everyone likes pillows that your head sinks to the bed in (feather) and it would be nice to have some firm pillows as an option.

Breakfast buffet was good and easy shuttle Access to parks out front if you don't want to walk.

I would return for another stay.

Stayed March 2014
Helpful?
Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, March 11, 2014
Dear Nathan B, Thank you for writing a review on TripAdvisor. We love to hear that you would like to return to the hotel. You mentioned that you were not particularly fond of the down pillows that come standard in each guest room. Luckily we do have an alternative available. Next time you are here just give a quick call to Guest Services and ask for foam pillows. We'll deliver them to your guest room in just a few short minutes. The cleanliness, excellent service quality, and prime location of our hotel are sure to never change. See you next time!

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Las Vegas
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

Every staff member that we encountered at the Hilton Anaheim was superb! Chris at front desk was awesome at check in. The Starbucks inside is busy and very convenient. We went to MIX for breakfast and tried the Breakfast Buffett for $25 per person. It was great! There are lots of restaurants around the area as well -- Morton's, CPK, Denny's, McDonalds, and Bubba Gump just to name a few. I can't wait to return!

  • Stayed February 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank UNLVforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, March 6, 2014
“Incredible stay! Would definitely return!”

Dear UNLVforme, Thank you for your review on your incredible stay. We are glad you enjoyed our MIX restaurant and hope you will try it for dinner when the restaurant takes on a different vibe. We are also centrally located to great attractions such as Disneyland, Knott’s Berry Farm, and beautiful beaches. We are looking forward to your return. We recommend you join our loyalty program HHonors for great ways to earn and use points during your stays.

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed March 2, 2014

We attended a charity event last weekend at the Hilton, my wife checked in early, a few hours before I arrived. She was told that it would be ok if she checked in for me. I had acquired a cheaper rate for the room, but what the person at the counter did was cancel my existing reservation, rebooked it under my wife's name, and used the hotel address as her address. You read that right, my wife is apparently living at the Anaheim Hilton. In addition to the rate snafu as well as my not receiving credit for the stay, my wife had the parking paid for by the charity event, but we were charged for the parking. And what looks to be documented by someone else who attended the same event, the service at the actual event, the bar situation, the room not being ready etc reflected poorly on a hotel that has surely hosted many events. The room itself was fine, looks like it's been upgraded, but my level of trust with Hilton right now is at an all time low, and I've been an Hhonors memeber a long time. I have contacted Hhonors, let's see what happens. I travel a great deal for business, I was thinking of going from Silver status to Gold with Hilton, but this experience will certainly affect my choices.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank socaltraveller18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, March 5, 2014
Dear socaltraveler18, Thank you for taking the time to share your experience on TripAdvisor. We apologize for the miscommunication between the front desk and yourself. It actually seems like our agent did follow the proper protocol when changing your reservation. If your original reservation was booked under a group rate plan and you are wishing to move to another rate plan we do cancel the original reservation for accurate record keeping practices because you are no longer booking with that group. If parking was covered under the group rate plan and you are no longer reserved under the contracted group rate you would no longer be entitled to complimentary parking. If parking was being validated by the group that is usually handled at the group's registration desk or specified designated area. We do apologize for not taking the time to acquire the proper address when creating your new reservation, however, a remedy to that situation would not take much time at all. Again, without knowledge of the curcumstances surrounding the event you were here to attend it would be improper to adress in this forum. But we are very sorry that you left the event feeling disapointed. This is truly not the typical experience of one who comes to our hotel for such a reason. We hope this experience does not deter you from returning to our hotel in the futture. As an HHonors member we appreciate your loyalty and hope to show you a truer Hilton Anaheim experience sometime in the future.

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
142 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed March 2, 2014 via mobile

We were there for a trade show at the Convention Center. Great location for that. The lobby bar area is really good for that. The hotel was nice enough to upgrade me to a suite --- I really appreciated it! It was on the 12th floor and had a great view of Disneyland and the pool area. The fitness center in the LL was very nice and remodeled too. I'll definitely go back there as an Honors member.

Stayed February 2014, traveled on business
Helpful?
Thank ASP_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, March 6, 2014
Dear Mo2lndy2Nc, Thank you for your review on TripAdvisor. We are glad to know that you enjoyed our upgraded suites and central location. We continue to remodel and improve our product in order to offer the best experience to our guests. We hope you were able to enjoy our MIX restaurant which offers amazing choices for breakfast, lunch, and dinner. We hope to see you again soon and thank you for choosing the Hilton Anaheim.

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed March 1, 2014

This hotel is a poor choice if you can get a room at another property nearby. The staff should be commended for keeping this old ship afloat. The rooms are tired and worn, the beds are uncomfortable, the walls are too thin, the aircon is noisy, the shower is weak, the lobby is too crowded and the restaurants can't cope (expect a 30min queue for breakfast on a busy day!). On the plus side, the in-room dining is fast and efficient but you pay for it! Maybe it's unfair to compare the Hilton Anaheim with other Hiltons, especially in Asia. But a brand is a brand and this one certainly fails to deliver against the Hilton promise. I paid $199 for a VERY basic room (no minibar, bathrobe, slippers or turn down service). Reports from colleagues suggest that the Marriott across the road was better value but equally crowded. Perhaps we just picked the wrong week to be in Anaheim. PS - don't pay extra for a 'Disney' view. The magic can only be found on the inside of the park.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorkRestPlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, March 6, 2014
Dear WorkRestPlay, Thank you so much for your feedback of the hotel. We do apologize for the long wait during breakfast. The hotel is very large and it sounds as though you did indeed visit during a convention or other large event happening in the hotel or next door at the convention center. MIX Restaurant does accept reservations which would enable you to skip the line. You may also call when planning your next trip to see if there may be events taking place over your travel dates. The hotel has undergone and continues to undergo enhancements to our guestrooms, so feedback such as yours is very helpful. Hilton team members are also always highly regarded and very happy to provide assistance during your stay, so its a joy to hear that you had pleasant interactions with them. We do hope you visit us again and give us an opportunity to change your perception of the hotel.

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
153 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

Convenient to Disney. Large hotel, large restaurant. Clean spacious rooms with clean linen with plenty of towels. Walls are thin so you can hear your neighbour. Spent the night here after our flight to OZ went unserviceable. Hotel staff helpful and breakfast was a full or continental. Can't comment on the value as it was a supplied room. If your going to Disney, this could be a great option.

  • Stayed February 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LTP-BCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, March 6, 2014
Dear LTP-BBC, Thank you for your review of the hotel and for your visit all the way from Australia! We love hosting to visitors from all around the globe and we are very pleased to know that you had a positive experience during your visit. Our team members take great pride in providing exceptional service and the warm hospitality you would expect from a Hilton hotel.
We are very close to Disney. A 15 minute walk will get you to the Main Gate. Thanks again for your feedback and we do look forward to having you back in the future.

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redlands
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed February 28, 2014

We have stayed here a couple of times when we take the kids to Disneyland. Always a pleasure to go. Just a typical good, clean hotel. Nothing lacking for a 3 Star Hotel. We will for sure stay there again this year.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, March 11, 2014
Dear Tim h, Thank you for taking the time to review our hotel on TripAdvisor. We are so thrilled to hear that the Hilton Anaheim has become your preferred hotel when visiting Disneyland. If you haven't already, please sign up for HHonors. You can earn points towards future stays at our hotel. The next time you're staying with us spend an afternoon at our 5th floor pool deck. The kids will love the water play park and you can relax at the pool or get a icy cocktail at the Pool Bar and Grill. We look forward to seeing you again.

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Anaheim

Property: Hilton Anaheim
Address: 777 Convention Way, Anaheim, CA 92802-3497
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Anaheim
#4 Luxury Hotel in Anaheim
#16 Business Hotel in Anaheim
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Anaheim 4*
Number of rooms: 1572
Official Description (provided by the hotel):
Enjoy a satisfying California experience at the Hilton Anaheim hotel, located in the heart of Orange County, adjacent to the Anaheim Convention Center and across the street from the Disneyland® Resort. Reach the hotel easily with convenient access from all major freeways and Southern California airports.This upscale hotel offers Mix Restaurant & Lounge, a Starbucks, a recently renovated outdoor pool with two whirlpool tubs and the new addition of the Kids Splash Zone! The Health Club at Hilton Anaheim (daily fee applies) offers all the amenities of a private health club, including spa treatments, Precor equipment and a tranquil indoor pool.Enjoy Disneyland® Resort benefits at this Anaheim family hotel by paying a visit to the Disney® Desk where expert cast members will offer advice and queue-jump tickets to the world-class attraction right across the street. Experience the magic of Disneyland® Resort from a special Disney® View room, providing great views of the fireworks display and the resort. All guest rooms and suites feature modern comforting amenities and contemporary styling. ... more   less 
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Also Known As:
Hilton Anaheim Hotel Anaheim
Hilton Hotel Anaheim
Anaheim Hilton Hotel
Hilton And Anaheim

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