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“Awesome family stay!” 5 of 5 bubbles
Review of Hilton Anaheim

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Hilton Anaheim
Ranked #46 of 118 Hotels in Anaheim
Berryville, Virginia
Level Contributor
204 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Awesome family stay!”
5 of 5 bubbles Reviewed November 21, 2013

I spend about 100 nights a year with Hilton and only a few times is it with my family and rarely at a resort this large, 1700 rooms and yet had a near perfect stay. I really couldn’t ask for more and highly recommend this property. The staff is very well trained and it showed throughout the 6 days we spent.
The service at the mix restaurant for every meal was great and the selection was excellent. The TV and Internet were perfect and I can’t believe how clean the pool and hot tubs were considering the size of the property. I used the gym nearly every day, free for diamond members but $14 for non-diamond. But this is no ordinary gym. It has everything! Even bball and a pool-hot tub and spa services. 25k sq.ft.
I loved the Disney view and fireworks from our room nightly. I will say that it was a long journey to get to our room so if you need mobility assist I would get a lower level room. Great outside food choices and very close location to everything. Clean property with a great staff. The very few small issues I had with housekeeping were addressed promptly. They have ticket purchase in the lobby and consider Knott’s Berry farm for a local kid friendly park at a third of the cost of Disney. Great job Hilton Anaheim!
O yea, dont forget about the water park free for the kids near the pool! They loved it!

Room Tip: Disney view
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  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, November 26, 2013
Dear Ron M, Thank for the outstanding score you have given us on TripAdvisor! We are so glad to see that your entire family enjoyed your stay with us and we’d like to express our sincerest gratitude for the compliments you have given to our amazing Hilton Anaheim team members. We’d also like to thank you for joining HHonors and for being so loyal to our Hilton family hotels that you have achieved Diamond status. The tips you have provided our potential future guests would be very helpful to any traveler. We hope to see you again very soon at the Hilton Anaheim.

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,960 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (792)
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English first
cotati, United States
1 review
3 of 5 bubbles Reviewed November 21, 2013

unfortunately for this type of hotel there are high expectations. there were some nice people that worked there but with flat pillows, a flat screen that didn't work and a whole parking fiasco that didn't end well, it felt like any old motel.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Antoinette K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, November 26, 2013
Dear Antoinette K, Thank you for sharing your experience on TripAdvisor. We are sorry your stay did not meet your expectations. All of the rooms come furnished with down pillows, however, we do have foam pillows available upon request for guests that may be allergic to down or are looking for a firmer pillow. If your in-room television was not working we could have had one of our maintenance engineers come up to the room and fix the problem. We have engineers on staff 24 hours a day. Most issues with televisions can be corrected in just a few short minutes. It is unclear what you meant by “parking fiasco”. As you may or may not know, the parking structure is not a part of the Hilton Anaheim. The garage is owned and operated by the city of Anaheim. If there is a problem you need to address please contact Central Parking. We hope you would consider staying with us again in the future. We would be happy to welcome you back.

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 21, 2013

This was all in all a very good hotel. Most importantly, I can stay at a hilton and still walk to disney. Downside is, they make you pay to park and the rooms aren't anything special. However, it's a Hilton and you know what you're getting. If I went back to Disneyland I would stay here again.

Stayed October 2013, traveled as a couple
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, November 26, 2013
Dear Kevin B, Thank you for taking the time to write a review on TripAdvisor. We are very glad to hear that you enjoyed your stay enough to return to the Hilton Anaheim. As you mentioned, we are within walking of the Disney Parks. However, if you have small children or older family members with you we recommend using the Anaheim Resort Transit (ART). ART picks up just in front of the hotel and will deliver you right next to the Disneyland Resort main gate. The cost is $5 for adults and just $2 for kids. These prices are for an all-day pass with unlimited rides on the entire transit system. We look forward to when you next arrive at our hotel. Until then, happy travels!

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

Spent first 2 nights at a Disney hotel, so the grandkids could take it all in, then moved here for final 2 nights (at about 1/3 the price). Large newly renovated hotel, with excellent rooms, staff, valets, etc.
Would definitely return - only complaint was having to pay for wi-fi anywhere in the hotel (even in Starbucks). May be OK when you can write it off, but not good for non-business guests.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John-Tammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedaredge, Colorado
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 18, 2013

Great property. I was attending a conference and choose this property over Marriott. I made an excellent choice. The hotel restaurant, Mix, was very good and the wait staff was superior. The front/main service folks were also excellent. My only negative was in ordering coffee from the on property Starbucks. The service was NOT good. The young lady waiting on me was busy talking to friends and I had to order 3 times. And, I did not get the drink I wanted. The rest of the hotel was fabulous!

Room Tip: Rooms above 5th floor seem to be the most quiet.
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  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kfischer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, November 21, 2013
Dear kfischer, Thank you for taking the time to write a review of the Hilton Anaheim on TripAdvisor. While most of your interactions with our staff were very good it is regrettable that you had such a poor experience at the Starbucks. We will share your review with the proper departments so the issue can be addressed and corrected. We receive a lot of compliments about our MIX restaurant whether it be about the staff, the food, or both. The menu at MIX is very diverse and everything on that menu is absolutely delicious! MIX Restaurant can also be reviewed on TripAdvisor. Be sure to stop by their page and give them your feedback. We hope you enjoyed your experience enough to return to the Hilton Anaheim. We hope to see you soon!

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paphos, Cyprus
1 review
5 of 5 bubbles Reviewed November 18, 2013

magical experience for everyone young and old enhanced by the best staff i've ever met in a Hotel. Overlooking Disney you'd think it was part of it. Cant wait to get back next year with the rest of my family

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, November 21, 2013
Dear Bob E, Thank you for the kind words on TripAdvisor and for giving the Hilton Anaheim a perfect score! We are so thrilled to see that our Hilton team members left such a positive impression on you. We are so lucky to have such an amazing staff. Our Disney View rooms are very popular and offer great views of the Disney landmarks and the fireworks show. For those guests not staying in a Disney View room the 5th floor of the parking structure is a great place to view the show. It’s open-air and looking right over the parks. We are so excited that you’ll be bringing more family back next year. We can’t wait to see you again!

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrance, California
1 review
5 of 5 bubbles Reviewed November 17, 2013

My recent stay at the Hilton was for a video game convention held at the ACC. Overall the service was good but there was an issue with my valet ticket that had me frustrated. However, the wonderful and professional Ms. Ellena eagerly listened to my problem and resolved it quickly. I was very impressed with her respectful attitude and earnest desire to fix my problem. I can't name another single time I've had such great valet service. I just wanted to thank her again and the Hilton for making my stay great. A guest loves nothing more than to be truly acknowledged. Kudos.

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, November 18, 2013
Dear James S, Thank you for the 5 out of 5 score on TripAdvisor. We will definitely share this review with Ms. Ellena and the rest of the Valet staff. This is a classic example of how our team members have the ability to take any negative and turn it around into an extreme positive. We’re happy to hear the issue was resolved to your satisfaction in a pleasant and professional manner. We also appreciate your understanding that mistakes do occasionally happen but we always do our very best to rectify any situation. This is what the hospitality business is all about; Leaving our guests not only satisfied, but impressed! We hope to see you again at the Hilton Anaheim.

Kind Regards,
Jennifer Sacks
Guest Satisfaction Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Anaheim

Property: Hilton Anaheim
Address: 777 Convention Way, Anaheim, CA 92802-3497
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Anaheim
#4 Luxury Hotel in Anaheim
#16 Business Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Anaheim 4*
Number of rooms: 1572
Official Description (provided by the hotel):
Enjoy a satisfying California experience at the Hilton Anaheim hotel, located in the heart of Orange County, adjacent to the Anaheim Convention Center and across the street from the Disneyland® Resort. Reach the hotel easily with convenient access from all major freeways and Southern California airports.This upscale hotel offers Mix Restaurant & Lounge, a Starbucks, a recently renovated outdoor pool with two whirlpool tubs and the new addition of the Kids Splash Zone! The Health Club at Hilton Anaheim (daily fee applies) offers all the amenities of a private health club, including spa treatments, Precor equipment and a tranquil indoor pool.Enjoy Disneyland® Resort benefits at this Anaheim family hotel by paying a visit to the Disney® Desk where expert cast members will offer advice and queue-jump tickets to the world-class attraction right across the street. Experience the magic of Disneyland® Resort from a special Disney® View room, providing great views of the fireworks display and the resort. All guest rooms and suites feature modern comforting amenities and contemporary styling. ... more   less 
Reservation Options:
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Also Known As:
Hilton Anaheim Hotel Anaheim
Hilton Hotel Anaheim
Anaheim Hilton Hotel
Hilton And Anaheim

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