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“Not Bad”

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Desert Palms Hotel & Suites
Ranked #23 of 118 Hotels in Anaheim
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 23, 2014

I was so excited to find a hotel so close to the parks with free parking and free breakfast. And after looking at the photos online, I was hoping for a very nice, clean room. This is what we found.
1- The Yuha Kid's Suite is almost as advertised, but smaller than it looks in photos. It was clean, and the kids' beds were comfortable enough, though.
2- The carpet is worn and felt gross under bare feet. It's time to re-carpet the rooms, folks!
3- The king bed was horribly hard. It felt like sleeping on a wooden board. My back hurt every morning.
4- The bathroom is a basic, no-frills cheap hotel bathroom. Some grout was missing, some of the caulking was nasty, but overall it was about what you expect for a relatively inexpensive hotel.
5- The breakfast was good, if a bit bland. The eggs were okay, the sausage was fine, but the sausage gravy on biscuits was plain boring. The waffles were a hit with the kids, though, as were pastries, donuts and cold cereal.
6- The hotel is a MAZE. We were in room 322, and we joked a lot about how one elevator doesn't go to floor 5, one doesn't go to floor 2 (as if it doesn't exist!) and none of them go straight to the parking garage. You have to take two elevators to get there. Plus, the halls and layout are confusing at first-- we wondered if the architects were drunk when they designed it. I think the hotel is two buildings that were joined together, so that might explain it, but it was amusing and a bit odd. Don't watch "The Shining" while staying here.
7- The staff were all very nice, from the front desk to the maids to the maintenance guy who had to come get our TV remote working twice (he finally just gave us a new one). The hotel does have a friendly atmosphere.
8- Parking is odd. There are huge no-parking signs on the ramp down to the lower garage, with big trucks parked along the wall in front of them. Why the no-parking rule isn't enforced is beyond me. The spaces are tight and the lower garage dead-ends, but at least there was enough parking that we never had trouble finding a spot.
9- Location matters. This hotel is on the corner next to a 7-11 that is frequented by panhandlers and loiterers, as well as folks catching buses. I didn't feel safe walking alone there after dark. But, it is on the same side as the entrance to Disneyland, and the walk wasn't terribly long to get there and back every day. The gift shop next to the 7-11 had some great deals on T-shirts and other souvenirs. We did like that we could see the back of the Tower of Terror and Cars Land from our window.
10- The walls are PAPER THIN. We could hear a baby crying one night, people walking above us, and whenever any of our neighbors turned on the shower, it sounded like ours was on.
11- The maid service does a fantastic job. They are to be commended!!

Overall this hotel is a decent, affordable place to stay, we had a family of 5 and plenty of space for all our clothes and belongings. The kids enjoyed not having to share a bed, and we liked being close to the park entrance, but the hotel is pretty average for the price range.

  • Stayed: February 2014, traveled with family
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6  Thank momof4kids72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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788 - 794 of 2,026 reviews

Reviewed February 20, 2014

This is a great place to stay! Clean, friendly, efficient. Breakfast was delicious every morning and the woman restocking the food and cleaning tables worked endlessly, nothing ever ran out! Our room was normal but worked great for us (Bodego Suite) with a curtain to separate the sunken living room (second room). We were able to check in 3 hours early, and the hotel will store your luggage for you before or after check in if you need. We stayed on the 4th floor and had a view of tower of terror. We were gone from 8am-12am every day at Dland and so tired that we could have missed any noise coming through the walls, but I didn't notice anything:) Bonus 7-11 right next door. We did NOT have time to try the hotel restaurant but I assume the same cook made the breakfast eggs and potatoes which were yum! The only heads up I would give is that if you like the weight feeling of blankets order an extra one to your room as the bedding is light, the pool is small but we didnt really have time for swimming. The walk to Dland was quick and the mall "Anaheim Garden" was just 1 block away. Service was great and the car service they referred us to was nice also. (But don't pay more than $90 round trip for John wayne airport transport -family of 5).

Room Tip: We stayed in 461, other rooms have patios with outdoor eating but perhaps people who smoke choose th...
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  • Stayed: February 2014, traveled with family
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5  Thank Adah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2014

We stayed here the first week of December 2013 and it was a great stay. The beds were very comfortable beds, the rooms were nice and clean and it is a very short walk to Disneyland and California Adventure. .We were so impressed with the breakfast offered but I seldom am.

  • Stayed: December 2013, traveled with family
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2  Thank JOHN K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2014

I coordinated a 3-family 6-night stay the first week of February at the Desert Palms. The staff were very helpful, and we got rooms on the same floor (4th floor) with the two, double queen rooms next to each other and the Sahara kitchen room close by. The rooms were clean, nice and everything worked. One room's view was the side of the building, LOL, but we weren't in the room long enough to care. The Sahara kitchen room was a little smaller than we had hoped for (6 in that room) but was adequate.

There was a self-serve laundry room close by for our floor that was utilized gratefully by two families. The full breakfast every morning was substantial and enjoyed (I think we gained weight), and on-site parking was a plus; and we never had a problem getting a parking when we left the lot and returned.

I spent a lot of time searching location and price, etc. before making reservations. We were looking for at least one room with a kitchen within walking distance to Disneyland, and this hotel has some in the Sahara Suite. Most hotels within walking distance have mini fridges and microwaves but no kitchens.

Check in and check out was easy and quick. Having a business center open 24-7 was a plus also as we drove from eastern Montana and Washington state and were able to check weather and road conditions for our return trip which was really helpful. There was no noise noticed after 10:00pm when the pool closed, so rooms were quiet for sleeping. All in all we had a great time and enjoyed the hotel!

  • Stayed: February 2014, traveled with family
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1  Thank Trudy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

I have no idea how this is one of the most highly rated hotels in Anaheim. Either people who have stayed here have very low expectations or the hotel is providing fake reviews on this site.

Good:

The only good thing I can say about this hotel is the location is convenient to the Convention Center and to Disney.

Bad:

There doesn't seem to be any sound insulation between the rooms. I could clearly hear the conversations of people in the rooms on both sides of me, as well as footsteps from above.
The bathroom had mold in several locations.
The beds were uncomfortable.
The hotel as a whole had an odd smell. It may have been the cleaner they use.
The heat/air conditioning system was very loud.

As soon as a room was available at the Hilton across the street I moved there for the remainder of my stay in Anaheim - and paid less per night.

Room Tip: Stay at a different hotel.
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  • Stayed: February 2014, traveled on business
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2  Thank jmnjmnjmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2014

My family and I absolutely LOVED this hotel. From the moment we walked in we were treated with first-class care and customer service. We arrived at the hotel earlier than the check in time, so we ate at the hotel's fabulous restaurant "The Sand Box" to kill some time. After eating we came back to the front desk to see if our room was ready and it was not. Since our room was not ready the front desk upgraded us to a suite with no extra cost to us!!! We loved the suite. I will definitely come back to this hotel!! I would recommend this hotel to anyone who is visiting Disneyland or wants to get away for relaxation.

  • Stayed: February 2014, traveled with family
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4  Thank Serina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

We stayed in a Yuha Suite, which was perfect for us as the kids had their own 'room' with a sliding door in between. It's a great location about a 10 minute walk from the Disney parks and at night we could see the Disneyland fireworks from the window. We were probably one of the few rooms where we could do this and we booked that room by accident. There are some imperfections - the doors are super heavy, the breakfast is nothing special, we could hear the people next door a bit. However considering the location, the room configuration and the free breakfast, we would happily stay here again on our next trip to Disneyland.

Room Tip: We were in room 561 on the top floor and had a partially obstructed view of the Disneyland fireworks...
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  • Stayed: February 2014, traveled with family
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3  Thank raebbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Desert Palms Hotel & Suites

Address: 631 West Katella Avenue, Anaheim, CA 92802-3410
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Anaheim
#8 Business Hotel in Anaheim
#26 Family Hotel in Anaheim
Price Range: $160 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Desert Palms Hotel & Suites 3*
Number of rooms: 196
Official Description (provided by the hotel):
The Desert Palms Hotel and Suites is located in the heart of the Anaheim Resort. It is right on the corner of business and pleasure; located next door to the Disneyland Resort and across the street from the Anaheim Convention Center. Along with our spacious rooms and suites we offer Free Breakfast, Free Parking, and a Free Hot Breakfast Buffet. All rooms and suites come equipped with a microwave, mini-fridge and coffee maker. You are sure to find the perfect place for your family vacation at the Desert Palms Hotel. Our room offering start with the Deluxe Room, which offers 2 queen beds and continues with a number of different suites. Our Borrego Suites offers a sunken living room with sofa sleeper for up to 6 people. Our Yuha Kids Suite offers a bunk bed for the kids! Our Sahara Condo Suite offers a full kitchen, perfect for longer stays. Our largest room, the Kalahari Family Suite sleeps up to 8 people with 2 private bedrooms and 2 bathrooms. There is something for everyone at the Desert Palms Hotel. Kids will have a blast at our arcade corner and even have their own special check in at our Kids Registration. In the lobby they can start the scavenger hunt to find our hidden Mickey and Minnie and receive a prize! Our lobby also features a photo kiosk, perfect for taking that family photo and uploading it straight to Facebook or Twitter. Choose the Desert Palms Hotel for your next Anaheim Vacation and Experience the Oasis. ... more   less 
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Also Known As:
Desert Palms Hotel And Suites
Desert Palms Anaheim
Desert Palms Hotel Suites
Desert Palms Hotel Anaheim

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