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“Lowest Value Hotel Around”

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Embassy Suites by Hilton Anaheim North
Ranked #50 of 118 Hotels in Anaheim
Enoch, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Lowest Value Hotel Around”
2 of 5 bubbles Reviewed February 21, 2014

If you want to pay full inflated price for a room that has no Heat or AC, freeway noise, slow internet (at an outrageous additional cost), and breakfast designed to raise your chance of a heart-Attack.... Then this is the right place. Just to make the experience complete, the staff has learned not to ask how your stay was. Go sleep under the bridge - almost the same experience!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Clarke A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francois K, General Manager at Embassy Suites by Hilton Anaheim North, responded to this review, February 25, 2014
Dear Clarke A,

Your concerns are our concerns and we appreciate your honest feedback. We're dedicated to providing a comfortable stay with personalized service and regret that you had an unsatisfactory experience. We've shared your concerns with our staff and are working to improve some of our offerings and services in the very near future. We hope that you'll reconsider giving us another opportunity to serve you, should you travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,150 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Anaheim, United States
1 review
4 of 5 bubbles Reviewed February 20, 2014

This is a nice hotel. My girls love the jungle theme. It's about six miles from Disneyland. We love the big rooms (suites). The kids can sleep in one room and we can sleep on the other side. Breakfast is included. This is a big deal when you have a family. Customer service is good.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Javier F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manteca, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed February 18, 2014

Where do I start... Took my family here to stay while we were on vacation. let the nightmares begin...Two of the elevators were out of order, the rooms are SO outdated & the rooms had a musty smell (like a basement). To top everything off, My 8 year old son cut his finger on a rusty old box cutter that was in the cushion of the chair in the room!! So off to the ER we go. Immediately we started looking for a different hotel to stay at but since it was spare of the moment trying to find somewhere else everything was already booked up. We ended up having to stay there that night, in a different room. In this other room...The lights turned off and on in the bathroom by itself. The door handle was falling off, and had a musty smell again in the room. We ended up checking out the next morning. Needless to say we will NEVER stay at an embassy suites again!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hazeleyes7704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francois K, General Manager at Embassy Suites by Hilton Anaheim North, responded to this review, February 20, 2014
Dear HAZELEYES 7704:

We apologize for the unfortunate incident that occurred during your stay and we are addressing it with our housekeeping staff.
Most importantly, we sincerely hope that your son is okay. We investigated the incident and could determine where this blade came from but we obviously did not catch it. I am sorry.
The comfort and safety of our guests is our highest priority and we hope the next time you are in the area you would consider staying with us again.

Thank you HAZELEYES 7704 for bringing this incident to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 17, 2014

Took my daughters here to take advantage of the indoor pool. Southern California, believe or not, has very few hotels with indoor pools. The hotel was very well maintained but the décor is VERY dated. The room have been updated a bit but the common areas look exactly as they did back in 1985. Took advantage of the breakfast which was fine. This hotel is a great value. The one negative is that as I walked by a conference room on the 4th floor I was hit by a very strong wall of smoke. Whether the hotel turns a blind eye to such deviations from business clients I don't know (and it also could have been coming from the maintenance room nearby as well) but it was strong enough to notice.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 11, 2014

Staff was friendly and helpful. Our room was spacious. However, the living area smelled like sewer the entire two days we stayed. Only one working elevator which was the furthest from our room so it was not convenient with two kids and a stroller. I did enjoy the pool and the gym. The complimentary breakfast was good until I fell violently ill the second day we had the breakfast there. I believe the sausages that are laid out in a batch are not fresh and sanitary. Within two hours of leaving the hotel after breakfast, I became nauseous, vomited and unpleasant bowel movements several times throughout the day and the next day and had chills. My entire family than fell ill within the next day or two...norovirus??..One child vomiting all over me and himself on our Alaska Airlines ride home.horrible! There is no food safety practice at this hotel. Stay away!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Betsy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francois K, General Manager at Embassy Suites by Hilton Anaheim North, responded to this review, February 13, 2014
Dear Betsy C.,
Thank you for your compliments regarding our Staff.
I am very sorry that you fell ill during your visit with us. You know that hundreds of people eat here everyday. If there was some kind of problem with the food, we would have a pandemic on our hands.
To claim or insinuate Norovirus at the hotel, was truly uncalled for. Looking at your stay, you had no issues reported with us. In the hotel business we live and die by our reputation and word of mouth, and your implication was honestly unfounded.
Again, I am truly sorry about your family's illness.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castro Valley, California
Level Contributor
367 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
3 of 5 bubbles Reviewed February 7, 2014

This is just an average Embassy Suites. Furnishings are old. Mattress was soft. Housekeeping is okay. On the other hand, the rates at this hotel are the lowest I have seen for an Embassy Suites ever. This hotel is not close to any attractions and there is nothing within walking distance in terms of restaurants or shops. This hotel is located adjacent to the 91 freeway, so there is traffic noise. On the other hand, staff were friendly. The breakfast was fine. The Manager's Reception area is nice, and you can have dinner in the bar area if you would like. There are decent menu selections with decent pricing.There is also a seperate restaurant area. The indoor pool area looked well kept, as well as the fitness area. I probably would not bring my family here simply because I am sure that the pull out sofa mattress would be in bad shape. This would not be a place to stay if you want to come and go from Disneyland. But if you are on business or a couple that needs a hotel room at a very reasonable rate, then this is a good place to stay.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wardgarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, United States
1 review
3 of 5 bubbles Reviewed February 5, 2014

Not up to the standards of most Embassy Suites. Living area furniture was dirty and smelled. The bathroom had alot of mold and the tub had a stain from a constant dripping faucet. Beds were the best I have slept on.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Patti T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Anaheim North

Property: Embassy Suites by Hilton Anaheim North
Address: 3100 E Frontera St, Anaheim, CA 92806-2820
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Anaheim North 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Seven-story All-Suite Hotel located 4 miles from Anaheim Stadium, 6 miles from Disneyland & Anaheim Convention Center. Wake up every morning to a complimentary cooked-to-order breakfast and complete the day with complimentary Evening Reception featuring light snacks and refreshing drinks. ... more   less 
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Also Known As:
Embassy Suites Anaheim
Anaheim Embassy Suites
Embassy Suite North Anaheim

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