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“Front desk staff quite helpful!”

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Courtyard by Marriott Anaheim Resort/Convention Center
Ranked #49 of 118 Hotels in Anaheim
Certificate of Excellence
GreenLeadersBronze level
Santa Fe, New Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Front desk staff quite helpful!”
Reviewed April 22, 2013

Went to Disneyland with my sister-in-law -- just the two of us -- to celebrate her birthday. Our intent was to stay Sunday through Tuesday morning so we could get in the incredible fireworks display Sunday night. (Unfortunately, it was too windy, so the show was canceled.) We finally checked into our hotel room around 10 pm and knew we'd have to pay parking...BUT...at the desk we were given the option to throw a die and "win" a prize. Our prize was free parking!

We went to sleep fairly quickly after the long day. I, however, woke up several times with a horrible cough. In the morning, my sister-in-law said I was unresponsive. Fortunately, she got help from the front desk. They were able to give her the name of their on-call doctor and any other help she asked for. When I finally woke up and got dressed, we went to the closest ER where I got help. Felt better after about a 6-hour stay.

This ruined our Disneyland trip, but I was impressed with how knowledgeable the front desk staff was in helping my sister-in-law.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
1 Thank kgtraveler2090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, April 28, 2013
Dear kgtraveler2090,

Thank you for choosing to stay at our property while celebrating your sister-in-law's birthday in Anaheim. It was our pleasure to assist your sister-in-law and we're pleased that you received the proper care needed to get you feeling well again. Thank you for the great review and for mentioning the exceptional customer service you experienced. We hope you will both visit again soon to enjoy all that you originally planned. We'll be anxiously awaiting the opportunity to provide you with an exciting and memorable stay!

Best Regards,
Beckley Van Cleave, General Manager
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608 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (87)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

It felt like I only slept with sheets. Their idea of a blanket was 3 sheets. Also did not know there was a parking fee. I would not have stayed at this hotel had I known this. The rest of the hotel exceeded my expectations. Staff was very friendly.

  • Stayed April 2013
    • Value
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    • Rooms
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Helpful?
1 Thank RN_linda78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, April 21, 2013
Dear RN_linda78,

Thank you for staying with us. We apologize for the blanket inconvenience and miscommunication in regard to our parking fee. Please know that we always have extra blanket available for our guests that can be immediately delivered to your room upon your request. Also, our parking fee is listed on our websites, as well as third party websites, and is standardly reviewed with our guests upon booking a reservation and during the check in process. Again, we are sorry for any miscommunication that occurred. It is great to learn that we exceeded your expectations in regard to every other aspect of your stay. We thank you of your review and look forward to impressing you throughout your entire experience on your next visit.

Best,
Beckley Van Cleave, General Manager
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Denver, Colorado
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 3, 2013

We had stayed at the nearby Marriott Residence last year, which was a far better hotel for a lower price. The Courtyard does not include breakfast and we got a better rate at the Residence In last year. Our towels at Courtyard were thin and torn, our room was next to an elevator which could be incredibly loud, depending on who was waiting for a lift; there was a lot of early morning floor banging from the room above, they charge $15 to park even though it's really too far to walk to the Disneyland main gate. On the positive side, the staff was very efficient and the rooms are very nice, but I don't think we'd stay here again unless everything else was filled.

  • Stayed April 2013, traveled with family
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Helpful?
1 Thank lynnieBH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, April 10, 2013
Dear lynnieBH,

We are sorry that we failed provide the quality stay that you deserve during your recent stay at our hotel. Please accept our apologies for the morning noise disturbance you experienced from the neighboring guests located above your room. We appreciate you taking the time to compliment our efficient staff and nice accommodations. If you return to our area, we hope you will reconsider and stay with us again. We certainly would appreciate the opportunity to deliver an improved stay. Thank you very much for your review.

Warm Regards,
Beckley Van Cleave, General Manager
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Hillsborough, New Jersey
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 27, 2013

Stayed here for a convention recently and it did not dissapoint. The front desk staff were very friendly as was everyone. The lobby is very nice with a nice little restaurant area with a simple bar where you can get wine, beer and mixed drinks. Breakfast is made to order and delivered to your table. The rooms are modernly appointed with flatscreens and a nice working area. Free wifi in the rooms with nice bandwidth to do whatever you need. Parking is available for $14/day. Overall, very nice hotel.

  • Stayed March 2013, traveled on business
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Helpful?
Thank PJT_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, April 2, 2013
Dear PJT_NJ,

Thank you for your time and effort in giving us your great feedback and 5 star rating! It is very rewarding for our staff to hear how much you enjoyed your experience with us. Thank you for mentioning our brand new lobby and The Bistro. We certainly had our guests in mind when our design and construction team transformed these two areas into state of the art work, social and dining spaces. We appreciate your patronage and look forward to serving you again.

Warm Regards,
Beckley Van Cleave, General Manager
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Austin, Texas
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 22, 2013

During our annual trade show this is the place we always try to stay. It is walking distance to the convention center and the host hotels without the madness or the costs of the full service hotels. Typical, reliable courtyard, has full bar (drinks are pricey though), breakfast and dinner.

Room Tip: The lone elevator is slow, so if that bothers you, get a 1st floor room.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
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Helpful?
2 Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, March 28, 2013
Dear Dave F,

We are delighted to receive your review and be named the best place to stay for Anaheim Convention Center! Thank you for being our loyal guest year after year and taking the time to tell other travelers about your experience with us by posting a review. We're so glad that our renowned Courtyard quality experience, affordable rates and close proximity to the Anaheim Convention Center keeps you coming back to stay with us. Our staff looks forward to your return!

Kindest Regards,
Beckley Van Cleave, General Manager
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Hayward, California
Level Contributor
97 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 14, 2013

We stayed at this hotel in February 2013. While the hotel keeps up with Marriott standards, while in Anaheim, I prefer the Residence Inn not far from the Courtyard. For the money, the difference in levels of categories for Marriott, the Residence in is far superior. There is no breakfast at the Courtyard, it is farther away from Disneyland and to me, not so family oriented. Only staying a couple of nights was ok, but it's a long walk to restaurants, a longer walk to Disneyland and just not really convenient for us. However, that being said, it does keep with Marriott standards as far as being clean, hotel staff is great and you always know when you stay at a Marriott that there will be no issues that are not immediately resolved. I would stay here again.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Californiagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, March 28, 2013
Dear Californiagirl,

We are happy that you chose to stay at our hotel and appreciate your Marriott brand loyalty. As you mentioned, the Marriott brand does offer a complete family of hotels in order to meet the traveler's individual needs and preferences. Here at the Courtyard by Marriott Anaheim at Disneyland Resort, we offer unique accommodations for families, couples and business travelers that truly sets us apart from the rest. Again, we do appreciate your patronage and time in providing us with your insight. We're glad to hear that you would return to our Anaheim hotel!

Best Regards,
Beckley Van Cleave, General Manager
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 7, 2013

Having stayed here every year for 6 years with a group of 9, we look forward to the cozy restaurant and bar, friendly staff and good menu. Unfortunately Marriott has chosen to close for remodeling which forces their long time staff to find other work. The restaurant has been replaced witrh cold counter service serving a very limited menu on plastic plates and beverages in plastic cups. The staff has been reduced to three. Lunch and foom service has been abandoned. Dinner is served in the same style but only a limited lunch menu is offered. If this isn't bad enough they installed a (suposedley) high tech oven in which everything is cooked that makes a raquet heard trhroughout the lobby and dining area. Of course the room rates continue to climb. If you want service this is no longer a great hotel.

Room Tip: Choose a different hotel. Let me know!
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  • Stayed March 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank wilsonnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, March 24, 2013
Dear wilsonnyc,

We apologize for the inconveniences that you experienced. Please know that as of mid-January our renovations to our lobby and restaurant have been completed. We are very excited about our new transformations and hope you will return to enjoy an improved experience at our hotel, including our restaurant, The Bistro. Our staff would appreciate the opportunity to have you back as our guest to enjoy all of our new upgrades and amazing changes!

Best Regards,
Beckley Van Cleave, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Anaheim Resort/Convention Center

Property: Courtyard by Marriott Anaheim Resort/Convention Center
Address: 2045 S Harbor Blvd, Anaheim, CA 92802-3513 (Formerly Courtyard Anaheim at Disneyland Resort)
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Anaheim
#7 Green Hotel in Anaheim
#19 Romantic Hotel in Anaheim
#40 Family Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Anaheim Resort/Convention Center 3*
Number of rooms: 153
Official Description (provided by the hotel):
Courtyard by Marriott Anaheim Resort/Convention Center is a top choice among Disneyland resort hotels and hotels near Anaheim Convention Center. We provide a perfect backdrop and location for business or leisure travel in Anaheim, California, offering what guests need to have a comfortable and enjoyable stay. A great choice among hotels in Anaheim for meetings and affordable stays, Courtyard by Marriott Anaheim Resort/Convention Center offers terrific services and amenities including free high-speed Wi-FI, cozy bedding, a business center, meeting rooms, a fitness center, and an outdoor pool with children's pool area. ... more   less 
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Also Known As:
Courtyard By Marriott Anaheim At Disneyland Hotel Anaheim
Courtyard Anaheim At Disneyland Hotel
Anaheim Courtyard
Anaheim Marriott

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