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“Construction by Marriott”

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Courtyard by Marriott Anaheim Resort/Convention Center
Ranked #46 of 119 Hotels in Anaheim
GreenLeadersBronze level
Reviewed October 10, 2012

We had had a long day flying from Washington DC to Anaheim and had a 7 hour delay inbetween stuck at the airport, we arrived after picking up the rental car at 11.30pm and could not believe that the sign saying Service Desk here was stuck on the wall with masking tape, there is another sign outside saying "you do not need a hard hat to enter", we go in and there is another customer at the front desk screaming his head off and saying he wants his money back. We are all over tired and look around and there is dust everywhere and construction all over the place, the place looks horrible. We say to the front desk people what is going on here. They say "it is written all over our website that we are under construction" - as if we are idiots for not knowing. I said "we booked and paid for this in full 6 months ago, you couldn't have contacted us and let us know?", they don't answer me. It is so late and we are so tired we decide to stay one night and get back to the front desk in the morning. The room is quite nice and a great size, bathroom ok. We talk amongst ourselves and decide to stay. I went back down to the desk and they offered us either our money back or we could have late check out (our flight to Melbourne was at midnight), we had already figured where else could we stay at such late notice. We are still annoyed not to have been advised earlier so we could have changed our accomodation sooner and it is such grand construction we did not want to have stayed there if we had of known. Very annoying.

Room Tip: Make sure construction is over and done with.
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  • Stayed: October 2012, traveled with family
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1  Thank LissyLou255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this reviewResponded October 28, 2012

Dear LissyLou255100,

We are sincerely sorry for the inconvenience you experienced due to our on-site renovations. Thank you and your family for your patience and understanding. Our lobby and restaurant renovations will be completed in the next few weeks and we are excited about the amazing transformations that will add a great deal to our guests' experiences with us. Thank you for sharing the details of your stay by completing the review on our hotel. We certainly do hope that we will have the pleasure of accommodating you and your family on your next visit to the U.S.

Best,
Beckley Van Cleave, General Manager

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407 - 413 of 648 reviews

Reviewed October 9, 2012

we booked 2 rooms in june 2012 for our oct holiday we searched the web and saw a picture and review that this resort was the newest , when we arrived i was met by 2 un helpful female working in a makeshift entrance, i enquired that they advertise they are the newest and she commented they are, so why the renovation, no lobby and no resturant, all of a sudden our final 5 days of a 32 day usa holiday which there had been no hickups was now going to finish in a dusty old motel with no resturant

Room Tip: check with the newest hotel on the resort that they are not doing any more renovations
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  • Stayed: October 2012, traveled with friends
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1  Thank davtom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this reviewResponded October 28, 2012

Dear davtom,

We apologize for any inconveniences that you experienced due to our renovations. Our lobby and restaurant renovations are undergoing an amazing transformation that will soon be completed by mid November. Thank you very much for your patience and understanding during this process as we make these necessary changes to enhance each guest experience with us. Once again, we are sorry that your stay fell short of impressive. We do hope you will decide to return and give us the opportunity to deliver an overall enjoyable and comfortable stay.

Best,
Beckley Van Cleave, General Manager

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Reviewed October 1, 2012

We stayed here to visit Disneyland and even if it was a bit of a stretch for a 7-year-old, we walked back and forth to the hotel.

The room was large and with a nice enough kitchen. The room was a bit dark, being on the bottom floor and with a parking lot view. But we were not that much in the room, so we did not care that much. It was clean and comfortable.

We did not cook, but every evening someone had barbeque in the garden. It looked nice but we ate at the mall just a block away. Lots of stores were closed but there were still a handful of restaurants within a wide price range.

The pool area was rather small but clean and with enough sun chairs.

Definitely an option, given we would return.

  • Stayed: November 2011, traveled with family
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Thank Hoppetossan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this reviewResponded October 28, 2012

Dear Hoppetossan,

We appreciate you making us your choice in Anaheim accommodations on your recent visit to our area. Thank you for complimenting us on our clean and comfortable accommodations. We are very pleased that you and your family enjoyed your stay and our convenient location. There is quite a wide selection of shops and restaurants within walking distance from our hotel, which makes it easy for everyone to find something to their liking. Thank you for your great review. Come back and visit us again soon!

Best,
Beckley Van Cleave, General Manager

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Reviewed September 19, 2012

This spot was really perfect for us to stay at near Disneyland. It's in walking distance, and you can catch a shuttle to Disneyland through the parking lot at the Marriott Hotel, about a 2 minute walk. The hotel was clean (almost nauseatingly so), the staff was helpful and friendly, and the rooms were well appointed (for a lower end hotel). The downside was that the room was incredibly noisy (room 250) as it was above the laundry room. We kept our air conditioner on tho, and couldn't hear the noise. The pool was perfect and the hot tub was HUGE! There was even a little shallow pool just for little ones. We had breakfast there and it was pretty good. I'd definitely stay there again, just for the hot tub and pool! It was a great place to relax in between Disney-mania.

Room Tip: There are special suites that give the kids their own space. Ask about that.
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  • Stayed: September 2012, traveled with family
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2  Thank darcywal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this reviewResponded September 25, 2012

Dear darcywal,

We are thrilled to be your perfect spot in Anaheim accommodations while visiting Disneyland! Thank you for pointing out how clean our entire hotel is and that our staff is helpful and friendly. It's great to hear that you enjoyed our pool area and large hot tub. We hope you and your family will return soon to enjoy more of all that we have to offer!

Best,
Beckley Van Cleave, General Manager

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Reviewed September 13, 2012

I booked a room here through Southwest vacations and got a great rate when combined with my flight and a rental car. The hotel is close to Disneyland - but might be hard to walk back after a full day of walking around Disney. They do have the ANT shuttle nearby for $4 roundtrip per person. The hotel was clean and comfortable. There were a few things that our housekeeper forgot like emptying the water out of the ice bucket each day, but other than that, she did a great job.

There are many good restaurants and shops nearby, so I recommend that guests do some internet research before you go. There are many better options than the overpriced Ruth Chris restaurant that is by the hotel. Speaking of that, parking was tough on weekend nights, as Ruth Chris and the hotel share a parking lot. It was kind of disappointing to pay $14/day for parking and then not have any parking spots available when we returned to the hotel at night.

The front desk was nice and knowledgable. The pool looked nice, but we didn't have the time to swim.

  • Stayed: September 2012, traveled as a couple
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2  Thank Nicole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this reviewResponded September 25, 2012

Dear Nicole P,

We appreciate you taking the time to share the details of your stay with us and other travelers. Thank you for mentioning our clean and comfortable accommodations, affordable rates and great location. We are located very close to Disneyland, as well as a wide variety of good restaurants and shops. Also, thank you for your traveling tip; we are certain that other travelers will appreciate your advice to get a head start on choosing their dining and shopping preferences. We hope that you will be back again soon to enjoy more of all that we have to offer!

Best Regards,
Beckley Van Cleave, General Manager

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Reviewed August 13, 2012

Checked in on Sunday night for a 2 night stay, Asked for a High Floor when making Reservations and when we checked in they gave us the Handicapped room witch we weren't happy about but we were Tired and hungry and just want to eat and go to bed, Went to the cheesecake factory down the road. When we got back a was getting ready for bed you could hear the Fireworks going off at DisneyLand since this Hotel is right across the street from Disney. The Lobby is really nice and Staff was freindly on Monday compared to Sunday night. Most of the Marriotts that I stay at usally offers free breakfast but not this one. They other thing they charge to park in there parking lot, most of the hotels in the Area don't charge for that. Other than a few things this was a really nice hotel, but not sure I would stay here again if I came back

  • Stayed: May 2012, traveled with family
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3  Thank Darrin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this reviewResponded August 27, 2012

Dear Darrin K,

Thank you for choosing to stay with us for your 2 night visit in Anaheim. We apologize that in order to fulfill your request for a higher room, we had to check you into a room with handicapped accessibility. Your preferences and comfort are very important to us; however, there are those unfortunate occasions that our options are limited when we are operating at full capacity. We appreciate your patience and understanding. Also, please know that the majority of brand hotels in our area charge a parking fee. You will find the properties that do not will, most definitely, have higher accommodation rates. We are happy that you enjoyed a nice experience at our hotel, as well as our close proximity to Disneyland. It is our hope that you will keep in mind the quality stay at affordable rates and decide to stay with us again on your next visit to our area.

Best Regards,
Beckley Van Cleave, General Manager

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Reviewed August 11, 2012

We arrived early so they stored our luggage and we headed to the park. We arrived back at the hotel at 10:30PM and were told there were no more rooms. We loaded all our belongings back into the car and stayed at the Sheraton right down the road. It was definitely a hassle but our room was paid for that night so we didn’t complain. The next morning we were finally able to check in at the Courtyard and moved all or our stuff into the room. We arrived back from the park that night to a room full of ants. We were told there were no rooms to move us to but they did send somebody down to wipe down all the ants. The room was nice other than the ants. We came back to the room one day to swim and rest a little. When we tried to order a pizza we were told that food isn’t available between breakfast and dinner. The restaurant did have a good breakfast and the waiter there was awesome. It has been three weeks since my stay and I did not receive my Marriott Rewards Points. I emailed the hotel, filled out paperwork and faxed it in along with a copy of my receipt then emailed again because I didn’t hear back from anybody. I finally received and email back from Marriott Rewards customer service today and was told that the hotel said I purchased my stay through a wholesale package and that I didn’t pay the hotel directly. NOT TRUE. We booked our room on Marriott.com. (Took advantage of a Marriott Rewards offer.) Paid for the room with Marriott scrip that we purchased through my daughters school, just as we do every time we stay at a Marriott. Now we don’t get credit for our stay. I will never give them my business again:(

Stayed: July 2012, traveled with family
2  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this reviewResponded September 3, 2012

Dear Michael M

We apologize for any hassle or inconvenience that was caused. You are correct; unfortunately, if you booked through a third party Marriott points cannot be awarded. Please contact our hotel directly so that we can review your reservation details and clear up any miscommunication with the Marriott Rewards Center. It would be our pleasure to assist you with this and get your Marriott points awarded to you as soon as possible. Thank you for your patience and understanding. We appreciate you bringing this matter to our attention and look forward to resolving this situation with the Marriott Rewards Center.

Best,
Beckley Van Cleave, General Manager

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Additional Information about Courtyard by Marriott Anaheim Resort/Convention Center

Address: 2045 S Harbor Blvd, Anaheim, CA 92802-3513 (Formerly Courtyard Anaheim at Disneyland Resort)
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Anaheim
#7 Green Hotel in Anaheim
#19 Romantic Hotel in Anaheim
#40 Family Hotel in Anaheim
Price Range: $127 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Anaheim Resort/Convention Center 3*
Number of rooms: 153
Official Description (provided by the hotel):
Courtyard by Marriott Anaheim Resort/Convention Center is a top choice among Disneyland resort hotels and hotels near Anaheim Convention Center. We provide a perfect backdrop and location for business or leisure travel in Anaheim, California, offering what guests need to have a comfortable and enjoyable stay. A great choice among hotels in Anaheim for meetings and affordable stays, Courtyard by Marriott Anaheim Resort/Convention Center offers terrific services and amenities including free high-speed Wi-FI, cozy bedding, a business center, meeting rooms, a fitness center, and an outdoor pool with children's pool area. ... more   less 
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Also Known As:
Courtyard By Marriott Anaheim At Disneyland Hotel Anaheim
Courtyard Anaheim At Disneyland Hotel
Anaheim Courtyard
Anaheim Marriott

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