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“Food was fine, but the service was terrible”
Review of Disney's PCH Grill

Disney's PCH Grill
Ranked #77 of 893 Restaurants in Anaheim
Price range: $0 - $35
Cuisines: American
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Families with children
Dining options: Breakfast, Reservations
Neighborhood: Disneyland
Reviewed January 10, 2013

In April of 2011 we had breakfast at the PCH Grill in Disney's Paradise Pier Hotel. We'd previously done the Character Breakfast at the Plaza Inn in Disneyland on our prior trip (June 2009) and were very impressed.

The PCH Grill did have enough Characters, but the patrons kept crowding them as they came to the table - NOTE - you're paying for the service of having the Characters come to you while you eat - please respect that and don't crowd other dinner's tables, thus circumventing their experience. See, why can't they announce that during the Breakfast?

Other than that issue, there was the sticky chair I was placed in (Yuck!) the 15 minutes it took to get someone to bring a rag and wipe it down and the general feeling that the servers were too overwhelmed / under-trained too give service commensurate with the 18% gratuity you prepay with the buffet.

The ONLY thing that salvaged this experience - and why I didn't demand a partial refund to more appropriately align the tip with the (lack of) service we received - is that the Characters performed and danced with the kids. That made it "worth it" for us.

Next April we'll try Goofy's Kitchen at the Disneyland Hotel....I'll report back.

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Thank SeattleA&B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 2, 2013

This was a lot of fun! We hardly ever see Stitch and this is the place to see him in all of his glory! It was a lot of fun, and a reasonable price for Character Meals. We really enjoyed it, though it was quite a hike from Mickey and Friends drop off to the PCH Grill.

Thank Mrstywiltbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

Lots of good food, and lots of fun with plenty of character interaction. A few of the popular characters as well the less-often seen ones.

Thank Elizabeth891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

PCH-Surfs Up. I think we were spoiled with Chef Mickey's in Disney World because we never enjoyed this experience half as much. Mickey doesn't come around to your table. He just stands at the front for pictures which cost money if you want to purchase their photo. Costs nothing to use your own camera. We had Minnie, Daisy & Pluto come by and they come out one at a time. Must of been short on staff members because I'm sure it was the same person just changing costumes. They have omelettes made to order and an array of different fruits. Bacon, two types of sausages, pastries, scrabbled eggs, pancakes, tiny Micky waffles (not half as good as the big ones)....etc. Food was just average. nothing special at all. we always had our coffee and orange juice full. If its your birthday you receive a tiny chocolate Mickey Mouse cake with sprinkles. We were sitting towards the windows on the side of Mickey so when we wanted an item at the buffet, we had to walk all the ways around because the side by Mickey was way too crowded with people getting pictures or they had Stitch there doing surfing with the kids. We pre-booked it with our Disney room and paid $100 for two adults, two children. The actual bill came to about $110. Defiantly way too much money when you can meet the characters in the Disney Parks.

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Thank placentiagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

We at at the PCH for dinner. I am sure it is better during a character meal. The decor was nothing special. My daughter enjoyed making her own pizza. The rest of the food was so-so. Didn't live up to my Disney standards.

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Thank whamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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