In April of 2011 we had breakfast at the PCH Grill in Disney's Paradise Pier Hotel. We'd previously done the Character Breakfast at the Plaza Inn in Disneyland on our prior trip (June 2009) and were very impressed.
The PCH Grill did have enough Characters, but the patrons kept crowding them as they came to the table - NOTE - you're paying for the service of having the Characters come to you while you eat - please respect that and don't crowd other dinner's tables, thus circumventing their experience. See, why can't they announce that during the Breakfast?
Other than that issue, there was the sticky chair I was placed in (Yuck!) the 15 minutes it took to get someone to bring a rag and wipe it down and the general feeling that the servers were too overwhelmed / under-trained too give service commensurate with the 18% gratuity you prepay with the buffet.
The ONLY thing that salvaged this experience - and why I didn't demand a partial refund to more appropriately align the tip with the (lack of) service we received - is that the Characters performed and danced with the kids. That made it "worth it" for us.
Next April we'll try Goofy's Kitchen at the Disneyland Hotel....I'll report back.
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