Just spent the weekend here with my husband and two children and will not be coming back. This will be the first bad review I have written not usually being one to complain. We checked in on Friday evening after a day at Disney. We booked on hotels.com for a non-smoking room. Called to confirm that it was non-smoking and upon check-in was told that it was "non-smoking". But we were given one of the three smoking rooms on property. After complaining we were moved to another room that smelled just as bad, had hair in the shower, and the sink did not drain. Upon complaining a second time we were moved again and given breakfast passes. The third room still reeked of smoke but by this time my two year old was beyond meltdown so stayed in this room for the night. The following day we got moved to another floor and I can gladly say that it did not smell of smoke but the cleanliness left much to be desired.
- Official Description (provided by the hotel):
- The newly renovated DoubleTree Suites by Hilton Hotel Anaheim Resort - Convention Center is ideally located one block from the Anaheim Convention Center and just one mile from Disneyland(R) Park and Disney's California Adventure(R) Park. Now offering free wifi and 100% Non-Smoking facilities. ... more less
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- Also Known As:
- Doubletree Suites By Hilton Hotel Anaheim Resort - Convention Anaheim
- Doubletree Hotel Anaheim
- Doubletree Resort Anaheim