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Doubletree Suites by Hilton Hotel Anaheim Resort - Convention Center
Ranked #15 of 119 Hotels in Anaheim
Certificate of Excellence
Reviewed October 7, 2012

Just spent the weekend here with my husband and two children and will not be coming back. This will be the first bad review I have written not usually being one to complain. We checked in on Friday evening after a day at Disney. We booked on hotels.com for a non-smoking room. Called to confirm that it was non-smoking and upon check-in was told that it was "non-smoking". But we were given one of the three smoking rooms on property. After complaining we were moved to another room that smelled just as bad, had hair in the shower, and the sink did not drain. Upon complaining a second time we were moved again and given breakfast passes. The third room still reeked of smoke but by this time my two year old was beyond meltdown so stayed in this room for the night. The following day we got moved to another floor and I can gladly say that it did not smell of smoke but the cleanliness left much to be desired.

  • Stayed: October 2012
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1  Thank stempfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel82, General Manager at Doubletree Suites by Hilton Hotel Anaheim Resort - Convention Center, responded to this reviewResponded October 8, 2012

Dear Stempfam,
I am sorry that three of the rooms you were given smelled like smoke. While we do have only three "smoking" rooms, non of the rooms you received were so designated, and I personally checked all three this morning. They smelled fine to me and I don't smoke, but I understand that some people are more sensitive then others. We make every effort to thoroughly clean our rooms, but from time to time a guest will sneak a cigarette, and a slight residue can linger for a while.
Thank you for sharing your observations with me.
Respectfully,
Jeff Morse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,792 - 1,798 of 2,606 reviews

Reviewed October 7, 2012

We stayed here for 1 night on arrival in Anaheim. I used rewards points and so the only thing I paid cash for was parking and tax. We arrived at about 10pm so didn't spend very long at the hotel.

Our room was clean and tidy and the bed was comfortable, which was the most important factor after a 10 hour flight.

We got a good nights sleep and checked out in the morning after breakfast. We had the buffet which was fine - although not especially exciting.

We would definitely return if we are in the area again.

  • Stayed: September 2012, traveled as a couple
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Thank Lizzim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

We recently went on a family trip to Disney and chose this hotel to stay since it was a suite. The suite was a pretty good size for us. The kids liked having a living room to have breakfast and snacks. Since there were 4 of us, we caught a taxi to and from Disney and it was only a $1.00 more or less (depending on traffic) and we did not have to wait on a shuttle (full of tourists). I had a few packages delivered to the hotel and the concierge called as soon as each arrived. The complimentary warm cookies were great too at check in!

Room Tip: Ask for a room that faces the pool!
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  • Stayed: September 2012, traveled with family
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2  Thank Coco L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

My family and i recently went on holidays to L.A. And decided to stay in Anaheim. After reading reviews on Tripadvisor we decided to stay at the Doubletree Suites...and i`m so glad we did!!! I think we found our new place to stay when visiting the Anaheim area. I tend to be a bit of a hotel snob,especially when it comes to cleanliness,but i`m happy to say i found very little to complain about. Upon check in we each recieved a delicious cookie:) We stayed in a suite and it was very spacious. We liked the fact that the living room was seperate from the bedroom.There was a tv in the living room and also one in the bedroom. The room was very clean with nice comfy beds. There was lots of hot water. There was a fridge and microwave in the room.The hotel was very quiet during our stay,even though they seemed to be pretty full. We visited Cafe Biscotti,located in the lobby of the hotel,usually every morning for quick breakfast items such as yogurt,fruit,bagels,croissants,cereal and breakfast on a bun. They also sell Starbucks coffee. There is a small store,also located in the lobby,that sold pop,chips,chocolate bars,souveneir items,etc. We found the store to be expensive,so we went to a target store just up the street from the hotel and bought snack/grocery items there. We ate Supper at the hotel restaurant once,the food was ok. Disneyland is about 20 minute walk from the hotel. My only complaints about this hotel is that they charge 16.00 per night for parking, and they do have a computer room with 3 computers in it,but internet service was at times very slow. Other than the parking fee and slow internet service i really enjoyed this hotel. I will definatly stay here again on our next trip to Anaheim.

  • Stayed: September 2012, traveled with family
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3  Thank vanessa o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

The doubletree was a great place to stay! Not too far from Disneyland with good shuttle service. Nice rooms with friendly staff. Great food in the restaurants, complimentary wifi which was great! After a long flight from Australia they upgraded our room so that we could relax as soon as possible. Thank you doubletree we will stay again.

Stayed: September 2012
1  Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

Better than average standard of accommodation although we did encounter significant problems when trying to extend our booking - these problems were all due to the centralised call centre for Hilton and do not reflect on the hotel.
Clean rooms, friendly service, pool small but adequate. Disney is about a 20 minute walk and the shuttle is a paid service.
Standard of food for breakfast and dinner is pretty good - not gourmet but absolutely acceptable.

  • Stayed: October 2012, traveled with family
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Thank SusanMAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

Excellent service, cleanliness, overall accommodations and value. Spacious suite - was there alone on business but my family of four would've been quite comfortable as well. Bed and pillows were very comfortable. Only two issues were 1) carpet could've been a bit cleaner - it had been well vacuumed but there were a few spots of that type of glue used to hold credit cards to paper stock when they arrive in the mail - frustrating to step on when barefoot. 2) internet connection was slow at times.

  • Stayed: September 2012, traveled on business
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1  Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Suites by Hilton Hotel Anaheim Resort - Convention Center

Address: 2085 South Harbor Blvd, Anaheim, CA 92802-3513
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Anaheim
#4 Romantic Hotel in Anaheim
#5 Family Hotel in Anaheim
Price Range: $132 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Suites by Hilton Hotel Anaheim Resort - Convention Center 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
The newly renovated DoubleTree Suites by Hilton Hotel Anaheim Resort - Convention Center is ideally located one block from the Anaheim Convention Center and just one mile from Disneyland(R) Park and Disney's California Adventure(R) Park. Now offering free wifi and 100% Non-Smoking facilities. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Hotel Anaheim Resort - Convention Anaheim
Doubletree Hotel Anaheim
Doubletree Resort Anaheim

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