We had a reservation for my husband's birthday this past Saturday evening. The reservation was made several weeks in advance with a request to be inside and upstairs. When checked in 5 minutes early, the hostess said that it would be about 20 minutes before she could honor our request. Again, she mentioned inside and upstairs.She gave us a pager and we waited, willing to do so to have our request honored, so we thought. Within 10 minutes our pager went off and we were taken inside, downstairs, right next to the stage. I told the hostess that this is not what I wanted, she gave some a lame excuse and still tried to seat us there. My husband, knowing I had been planning this for quite some time and saw the disappointment in my face, went and spoke to a manager. He told him that the seating arrangement wouldn't do. We had several us in our party and I had told everyone how much they would love the Jazz Kitchen and at this point I was a little frustrated. We were ushered out to wait 10 minutes more for the table we wanted. Again frustrating, but I thought things would get better. I was hoping the Jazz Kitchen would redeem itself. We had a nice waitress. She worked hard getting out drinks/waters on the table. She took our orders and the night went completely down hill from there. Our food took quite a while to get to us. When it did, it was not warm. She took it back and had it replated. Now usually in finer dining establishments, managers will come by when there is a problem. I saw no managers that night and if they were there, they did a poor job. Not only did our food come to our table cold, when we asked for sugar from our very overworked waitress and she forgot, she had no help that night I guess, so I got up to ask for some myself. Some young kid went into the kitchen and brought me back a small bowl of sugar. I wanted a few packets for our coffee, not make a cake. Anyway, while I waited outside the kitchen for the sugar I could see in the kitchen and saw a man with longer black hair with no hair net or hat. He could at least have it pulled back, yuck! Our food was not that good. If you are going to charge fine dining prices you need to have fine dining quality food. Our bill came to over $350. I don't think I can blame our server. I think she was overworked, she needed help. Nobody was supervising the needs of the staff or patrons. Ultimately this is a management issue or a lack of there of. I was embarrassed that our family member forked out so much money for this utter disappointment. We will not be back. This use to be a favorite place of ours, not anymore.