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Ivan W
Mountain View, California

Wedding weekend

5.0 of 5 bubblesReviewed Sep 9, 2017
Came with a group of friends and found the suite to be perfect. AC was working well, and the beds were comfortable! Short distance from Disneyland and the Anaheim Garden Walk. Easy access to transportation and food.
Date of stay: September 2017
Trip type: Traveled with friends
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn & Suites Anaheim Convention Center, responded to this review
Responded Sep 13, 2017
Hi Ivan, Thank you for sharing your feedback. We are thrilled that you enjoyed your recent stay with us! We would love the opportunity to welcome you again, when you are next in the area. Thank you again for your business and your comments. Best wishes, Hotel Management.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews minute walk within walking distance mini suite free parking garden walk cheesecake factory continental breakfast place to sleep an older hotel would stay here again pool and hot tub king bed near disneyland parks microwave cvs shuttle
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Reviewed September 7, 2017

The motel was conveniently located to the Anaheim Convention Center, where I was attending our annual
SCRC Convention. The room has an updated decor with good air conditioning. The exterior of the property showed only fair. Seems live a lot of heavy use on the building over the years have taken a toll.
Breakfast was poor. I did not opt for it. No place to eat, except taking it back to your room. Bathroom in my room was in need of paint, toilet seat was loose, stains on the floor and wood molding around the doors had been badly damaged. The mattress was near the end of its life. The skirts on the beds were sloppy and hanging on the floor.

Room tip: I forgot to leave a tip for the maid. The room was not dirty, but I think it just needed a good thorough looking over to take care of some long neglected maintenance,
Date of stay: September 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank W3119HBmichaelm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn & Suites Anaheim Convention Center, responded to this reviewResponded September 8, 2017

Dear Michael, Thank you for taking the time to share your comments regarding your recent stay. Please accept our most sincere apologies for the challenges you experienced with your breakfast, your room condition and cleanliness. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. We have passed your comments on to the relevant staff members for immediate redress. We would love the opportunity to impress you, should you opt to stay with us again. Best wishes, Hotel Management.

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Reviewed September 5, 2017

This motel is very clean, has nice rooms with new furniture and wooden floor. The pools are nice too. I liked that it had almost everything you needed with in walking distance to Disneyland. Also, Walgreen, CVS and some good restaurants are at walking distance. Friendly and helpful staff.

Date of stay: August 2017
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank niket k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn & Suites Anaheim Convention Center, responded to this reviewResponded September 8, 2017

Hi Niket, Thank you for sharing your comments, following your recent stay with us. We loved your review of our property and we are so happy that it satisfied all your needs. We would love to welcome you back, when you are next visiting the area. Best wishes, Hotel Management.

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Reviewed September 3, 2017

This hotel was a great value for being close to the parks. Walking distance from a cvs, Walgreens, and a strip of restaurants as well as the parks. Would definitely book here again. Saves time and money for driving everywhere. Comfy bed, ac, some
Minor flaws that need fixed but other than that it's a great hotel for the price.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank ashmoate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn & Suites Anaheim Convention Center, responded to this reviewResponded September 4, 2017

Dear Guest, thank you for taking the time the time to review your recent stay with us. We were thrilled to read your comments and delighted that we suited your needs so well. We pride ourselves in offering our guests, clean, comfortable, affordable accommodation, in close proximity to the parks. We would love to welcome you back again. Thank you for sharing! Best wishes, Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2017

It was still a good trip overall.
But I'm not sure if I will continue to stay and this location for Disneyland. There are literally places to the left and right of this location.

Entering the room, I could immediately see that the window to the room was missing one of the vertical slats to the blinds. I could see right outside the window as being on the ground floor. I went to the front desk to let them know, and they said they were aware, but there was nothing they could do about it. Never offered another room.

I noticed in the evening, that the TV would turn on, and I could change volume, but not change channels. When I called the front desk, the young man came to my room, checked it out by unplugging, resetting, tried another remote from another room, same thing. He said he would check with his manager. This was the first day of my 2 day stay. I never heard back from them. The TV never worked the entire time. It has the local CBS channel it starts up on, and that's it.

At night, there were many visible cockroaches running around the walkway and wall from room 113 to 110 to the back parking area. The second night, there was a cockroach on the wall on my room.

I doubt I will choose this location again.

Too many items are just plain ignored, and let to rundown. Either you care about your property, or you don't.

Room tip: Try getting top floor to avoid missing blinds and bugs
Date of stay: August 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
2  Thank Sept1967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn & Suites Anaheim Convention Center, responded to this reviewResponded August 31, 2017

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept our most sincere apologies for the challenges you experienced with regards to the issue with your blinds and television. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. Regarding the cockroaches, we do maintain a very high level of cleanliness, but even so, cockroaches find their way into hotels, and are notoriously difficult to eradicate. That being said, we work with pest control experts, who consistently and continuously work to keep our hotel roach free. We have alerted them to your comment, and they are working to ensure that we are roach-free as soon as possible. We would love to welcome you back, to impress you with our service, when you are next in town. Best wishes, Hotel Management.

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Reviewed August 28, 2017

After a wonderful day in Knotts Berry farm we came to the hotel, we hesitated in the entrance not sure it was the hotel and this person sitting in front did not even try to direct us where to park. In the afternoon we tried to call the tour we were taking the next day and the phone does not make a connection and I called up front desk for assistance. Nothing can be given as he kept saying its the same from our room or from the front desk, and I ended up using the mobile phone (after it got charged) to call the tour agent. As this was with breakfast we went to front desk and asked he just pointed at the table beside reception which has a coffee maker, milk, mini carrot cake, a cupcake, a cup of cornflakes and apple. so we ended up picking some items and brought it back to our room to eat. While there the front desk was having a discussion with a guest and he just bluntly said "we do not trust anyone" when he could have said, "yes I accept your $100 dollars and you can stay until tomorrow" as the guest was not sure what time he is returning in the night but was paying him an extension. needs customer service, Room was clean but its like walking into the 1980s.

Date of stay: August 2017
1  Thank bsbtfdn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn & Suites Anaheim Convention Center, responded to this reviewResponded August 31, 2017

Dear guest, We aim to provide our guests with good quality, budget accommodation, and that's what we do for the vast majority of our guests. Unfortunately, it sounds as if we dropped the ball on a number of issues during your stay, and we apologize sincerely for that. Our staff are known for their friendliness and excellent customer service, but it appears that this was not your experience. We are addressing your comments with the appropriate personnel, to ensure that this does not arise again. Thank you for your feedback, we do appreciate it, and we really hope you can allow us to be your host again, when you are next in the area. Best wishes, Hotel Management.

We hope that you'll visit us again, I have no doubt that you will experience everything in your room working as it should. Thank you very much for your feedback - we really appreciate it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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