Enjoyed a pleasant stay at the hotel and found everything to our liking even though we are very picky travelers. The spacious suite with full kitchenette was excellent and the night manager was most helpful in directing us to some great local restaurants. All was well until I returned home and could not locate my small jewelry bag which I immediately reported to the hotel. I promptly received a return call from the Manager, Fern Mitchell, who listened patiently and took my charges seriously while I was jumping to conclusions and making accusations. Although he had the utmost confidence in his staff, he also expressed genuine concern for my loss and offered to conduct a thorough investigation. As a result, there was no evidence or reason to implicate any hotel staff but he proposed a generous good will gesture which I readily accepted. He went above and beyone anything I had expected. However, I was humbled and embarrassed the next day when I found the jewelry safely tucked away in my travel bag! And, of course, Mr. Mitchell was magnanimous in accepting my deepest apologies (lesson learned!). Both the hotel and management score a perfect ten in my book! Carol NB
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- Also Known As:
- Residence Inn Anaheim Hills Yorba Linda Hotel Anaheim
- Anaheim Residence Inn