We arrived one day sooner then anticipated and instead of paying for an extra night at the Hilton we thought the rate was totally great.
Until we checked in... When we arrived I noticed that a Anahiem police car was parked in front, probably a bad sign already.
We threw our stuff in the room and left for Disneyland. When we returned about 1030 pm we saw what a poor job they had done on the room, both from a cleanliness and maintenance perspective.
The bathroom had hair on the sink and the tub and seemed to have old cigarette burns on the sink area. The room smelled like a 1970 motel with old smoke which obviously permiated the paint.
The bedspread was dirty and the blanket was stained. I throw both of them in the corner of the room and told my son not to venture near it. The head board had stains that were white in nature and I could only imagine what they could be. This place was a mess.
A motel 6 in Bakersfield would be better....
I tried to call the front desk at night but no answer (they leave I'm told at 11pm) to complain.
Finally in the morning, after dreaming of bedbugs, I called the front desk to voice my concern.
The front desk girl said I'm sorry and told me the manager would call me later. I did receive a call from the manager later that morning and I explained the room challanges. After complaining about the room the manager advised me he would give me a free stay to which I said "are you kidding me?" I would never stay in this dump again, even for free.
He did then offer me a full refund, I'm glad he did, otherwise I would have charged it back.
The place is a total dump.
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