I'd love to give this hotel a great review because I've stayed here at least 5 times over the last few months due to traveling for work, and have never had any issues in those stays. Unfortunately, on this most recently occasion this week I woke up to find a bed bug crawling on the sheets. I killed it and immediately called the front desk. The woman that answered was apologetic and said she would send someone up right away. I said to not bother since I was already checking out that morning anyways. This was in room 319. When I checked out, the woman apologized again and offered me 20% off my stay even though I didn't ask. While that was nice of them, I had to call in sick from work that day to immediately drive over an hour home to wash all of my clothes in the hottest water possible to be on the safe side, and now I have lost a days work and pay. I didn't want to leave a suitcase full of possibly infected clothes sitting in my car all day at work and risk any bugs getting in my car too.
On top of that issue, during this stay I was woken up to hearing the people in the room next to me going at it and having their bed bang against my wall. Not that this is the hotel's fault, but be aware that the walls are somewhat thin and when you're in bed at night, be prepared to hear your neighbors talking or doing other things. Also, the lever that you have to lift in the shower to get the water sent to the shower head was broken. It would just lift straight out of the faucet, meaning you had to take a bath, no showers.
Again, I would have loved to be able to give this hotel a great rating. The manager and his staff have always been very nice to me and I've never had any major issues in past rooms that would make me not want to come back. But seeing a bed bug just once means that I will never stay at this hotel again. Those bugs spread so fast, and with housekeeping only cleaning once a week, or in between guests only, in this chain of hotels, it makes me weary that the problem will ever fully go away.
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- Also Known As:
- Extended Stayamerica Anaheim Hotel Anaheim
- Extended Stay America Anaheim
- Extended Stay Anaheim
- Anaheim Extended Stay