We recently visited the end of September 2012, I arrived at night and an older lady was there checking people in, it took 40 minutes to check us in!!! I got in the room and was happy with the room it was good for the price we were paying. We went to sleep and the room was noisy I could hear the others in their rooms but finally drifted off to sleep. I woke up the next morning and as soon as I stepped out of bed I was surrounded by water, the carpet was SOAKING wet (right next to the bathroom wall) I walked towards the bathroom and the hardwood floor in the kitchen and connecting to the bathroom had water everywhere. My family got up and ready to go to Disneyland and told the lady at the front desk and the manager I think he was came by to look at it they said they problem would be taken care of while we were gone to Disneyland. We returned late that night after the park closed to a flooded room again, I marched to the front desk and the same SLOW woman was there!!! She said oh they cleaned the water so there isn't anything I can do and never even offered to switch rooms. I awoke the next morning and just wanted to enjoy my birthday but our room was still SOAKED so I complained again and again they said they would fix the problem but never did! I was there a total of 3 nights and it was terrible, I was furious when checking out, they said they would give me a "discount" off for my trouble but since I paid with cash they couldn't give me anything they would send a check later on, I got some money back but felt at least a free night or something should have been given. It was terrible, I feel although that if we wouldn't have had the flooding experience our trip would have been ok, the breakfast was muffins and some fruit whats expected from a Continental. I wish my experience would have been better, I am going back out there in February and won't be staying here again.
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- Also Known As:
- Extended Stayamerica Anaheim Hotel Anaheim
- Extended Stay America Anaheim
- Extended Stay Anaheim
- Anaheim Extended Stay