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“Unexceptable”

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Staybridge Suites Anaheim - Resort Area
Ranked #35 of 118 Hotels in Anaheim
Certificate of Excellence
Santa Clara, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Unexceptable”
Reviewed February 21, 2013

I stayed here a month ago with my brother and his family. Our first impression of the hotel was good. The room was good. The rates were good. Sadly, this was short lived when we discovered that my brother's truck was broken into in their parking lot. Someone broke into my brother's car and stole the entire 3rd row seat out of his SUV. The receptionist's response to this was "oh no, not another one". After reading reviews on Travel Advisor, other people have posted that the same thing has happened to them in this hotel's parking lot.

I have tried to reach out to the hotel to discuss this but they are not responsive. There wasn't even any hotel management on site the day this happened. Clearly they know they have an issue with theft in their parking lot but they are choosing to do nothing about it. They have one security guard that roams a HUGE parking lot and obviously it isn't enough. If someone has the time to take an ENTIRE 3RD SEAT out of a SUV without anyone noticiing, then it's time for more security guards.

We ended spending almost $1500 in deductable to cover the cost of the stolen items from the car. I would never stay here again....NEVER.

  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
3 Thank Tutu816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Anaheim - Resort Area, responded to this review, March 7, 2013
Dear Tutu816,

Thank you for taking the time to relay your comments regarding our property during your recent stay. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Janice A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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740 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Calgary, Canada
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 17, 2013

Room wasn't available upon check in...so we left our luggage with the front desk and left to enjoy Disney. When we returned we got our room keys and luggage and went to our room. Initial thought was that is was adequate for what we paid, but the odor in the room was overwhelming. We were put into a smoking room and when we called the front desk we were told that they had over booked the hotel and that NO rooms would be available for the remainder of our trip.
We ended up leaving and would never return. If you can....stay in Downtown Disney-well worth the expense. Much better experience!!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank purplecat22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, Manager at Staybridge Suites Anaheim - Resort Area, responded to this review, March 4, 2013
I'm very sorry that you were given a smoking room. We try our best to meet the requests of all our guests but during our peak seasons it is not always possible. Often times when you book through a third party the smoking preference is not guaranteed. If you have a medical condition and require non-smoking please contact the hotel directly and we will do our best to accommodate your request.
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Edmonton, Alberta
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 15, 2013

There are always going to be reviews by those can never be pleased and expect 5 star treatment at a 3 star hotel....The Staybridge in Anaheim is a GREAT place to stay. We spent 7 nights there last week (Feb 5-12, 2013) and had a GREAT experience. We have 4 kids and we all had lots of room to spread out in our 2 bedroom 2 full bathroom suite. We never used the kitchenette, but found that it would have been handy if we weren't so pooped to cook after Disneyland.
The hotel offered a hot breakfast every morning and yes, it wasn't a 5 star menu, but it offered healthy choices and fed my family of 6 very well. We were very pleased with the staff who were excellent! Very friendly, helpful and genuinely nice people.
The hotel was very clean, the beds comfortable and the pool area was very nice with a large hot tub. The pool area is shared with those guests from the next door Holiday Inn. Too bad the weather didn't cooperate otherwise we would have been in the pool.
We normally stay closer to Disneyland so we can walk to the hotel, but the Staybridge was well served by the Anaheim Resort Transportation route 12 that ran approximately every 20 minutes. A short 10 minute bus ride to and from Disneyland was just fine and was not a problem at all.

Just be careful if you're visiting Downtown Disney after the parks close because you may find you have to take a taxi (+/- $ 12.00) as the Anaheim Resort Transportation stops running 30 minutes after the parks close (sometimes 1 hour after the parks close....check with ART)

OVERALL EXPERIENCE ? Excellent! and will stay there again and will definitely recommend the hotel to friends and family.

Room Tip: Pool side is reported to be quieter than the freeway side....we were on the pool side on the 5th flo...
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  • Stayed February 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank WannaTravelNeedMoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antioch, CA
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 8, 2013

We checked in here on Feb 2nd and departed Feb 7th. We stayed at a 1BD king suite. The front desk was quite helpful. Our first impressions of the lobby was that it was clean, and upkept quite well. Upon entering, the suite was a bit smaller then I had hoped. Last Disney trip, we stayed at the Best Western Meridian in Orange and the 1BD suite was quite a bit bigger. The suite had all the amenities, full sized fridge, stove, microwave, etc. It was quite nice having a separate little area to eat. The king bed was a bit firm and they also do not provide full sized pillows, they provide these little square pillows, which is quite odd. We ended up buying our own pillows instead. The WiFi there was actually pretty good. Best signal we've had yet at a hotel. The TV lineup was quite a surprise too. They actually have Food Network! This is the first hotel I've been at that had that channel in the lineup. Morning breakfast was good. The employees there were always around making sure everything was available. I'd stay here again in a heartbeat. The location to Disney is pretty good. Not walkable, but a 5 minute drive.

  • Stayed February 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank kentc1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 30, 2013

We stayed at The Staybridge for the first time after a day at Knott's Berry Farm. This hotel was outstanding. The front counter staff are awesome, and we got DVD's to watch in our room for free. We laughed our butts off until after midnight, and slept great on the soft beds. The view out into the courtyard was beautiful with the trees waving in the wind. The wife & kids enjoyed the outdoor hot tub too. In the morning we had a great breakfast at the hotel. Perfect stay.

Room Tip: Get a view of the courtyard. Beautiful.
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  • Stayed January 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank wwoodall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 30, 2013

We booked this hotel for the location and price and it was well worth it. We checked in late, with two tired boys and the receptionist was lovely to us all. She gave us a room overlooking the pool and told our boys if we hurried up to the room we could the fireworks!

The room was perfect, comfy beds, little kitchen and a clean bathroom.

Breakfast was busy, so get there early, but it was very welcome before a busy day at Disney. The pool was also nice and never very busy. A real unexpected treat was the mixer night, with free hot dogs, burgers and drinks.

Overall, it's a great place if your there to visit Disney, we've already booked again for our next trip.

Room Tip: Ask for a room overlooking the pool!
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  • Stayed June 2012, traveled with family
    • Value
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Helpful?
2 Thank KC1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sacramento, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2013

I dont think this hotel is everything ppl make it out to be. we stayed for three nights, family of 6 and for the price we paid I thought it would be big enough to sleep the whole family. Wrong! there were two beds, full size (which for our family was very small) so we had to use a blow up mattress. Kitchens are very small and they do not have ovens, each kitchen has two burners only, full size fridge, and a dishwasher. The breakfast is way overrated. Lots of hotels in anaheim offer fresh waffles and other breakfast goodies. There is one laundry room on site, and gets PACKED fast, ppl are rude and leave there clothes so you cant get yours done. To many hotel rooms to washers/dryers. Spa area gets PACKED fast too and ppl allow there kids to splash/dive/whatever. We went to use one of the racks to load our baggage and someone took it! So....very rude ppl, very small hotel for the price,, and NOT full size kitchens as advertised. Only good thing was that its somewhat clean

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lwallace95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Anaheim - Resort Area, responded to this review, February 14, 2013
Dear lwallace95,

Thank you for taking the time to review our property. We are sorry to hear that you were not satisfied with your overall experience with us. We work diligently to ensure our facilities and service superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Please accept my apologies for falling short of your expectations. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Anaheim - Resort Area

Property: Staybridge Suites Anaheim - Resort Area
Address: 1855 S Manchester Ave, Anaheim, CA 92802-3804
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Anaheim
#15 Business Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Anaheim - Resort Area 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Staybridge Suites Anaheim Resort is located in the heart of Anaheim, just minutes from the Disneyland Resort. Our 143 suites come in 3 sizes, the largest of which sleeps up to 8. The room is designed to be your home away from home, each suite features a full size kitchen (no oven) complete with dishes, utensils, sofa sleepers and DVD/VHS players in the living room. We offer complimentary amenities that include a daily hot breakfast, mid-week evening reception, guest laundry facilities, business center and high-speed wireless Internet.Visit Angels Stadium, home of the L.A. Angels of Anaheim, only 1 mile from the hotel and the Honda Center, home of the Anaheim Ducks hockey franchise within 3 miles. The Block at Orange and the Anaheim Garden Walk are within one mile of the hotel to fulfill your shopping needs. On a business trip? If so, the Anaheim Convention Center is within 2 miles of the hotel. Of course the main attraction of Anaheim is the Disneyland Resort which is only minutes from the hotel. Don't forget you can save time and money by purchasing your Disneyland Resort Park Hopper Tickets at our front desk! For your convenience the Anaheim Resort Transit makes at stop at the hotel to provide transportation to the Disneyland Resort, Anaheim Convention Center, Anaheim Garden Walk and The Block at Orange at nominal fee.A valid credit card or cash deposit is required at check-in.As to Disney photos, logos, properties Disney. ... more   less 
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Also Known As:
Staybridge Suites Anaheim - Resort Area Hotel Anaheim
Anaheim Staybridge Suites

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