This is my 3rd review of Candy Cane Inn and I can't say much more than what I've written in the past and what others have to say. However, after a recent 6 night stay I want to share what happened.
Upon our arrival, the young man at the front desk (who I will not name) was a little rude. He didn't seem to care about me or the other people checking in. He even rolled his eyes at me when I made a small request.
Two days later, I was back at the front desk checking my parents in and idly chatting with the women taking care of the transaction. I don't know how we got on the subject, but the conversation turned into my check-in experience with the rude employee. Turns out she was one of the managers and she began to apologize profusely for the employee's actions. I told her it was no big deal and the young man was probably having an off day or something. She told me it didn't matter what kind of day he was having; there was no need for him to be rude because he is in the customer service business.
The next day, we returned from Disneyland to find a bag of cookies with an apology note waiting in our room. It was from the General Manager, Jeff, regarding our initial check-in experience. I was shocked to say the least, yet very grateful that management cared enough to apologize.
This thoughtful gesture is one of the reasons I (and my parents) return over and over again to the Candy Cane Inn. We continuously receive top-quality service from this boutique motel. My mother in-law lives 3 miles from Disneyland and there are times we stay with her because we have season's passes and don't always want to spend our money on lodging. However, when we do decide to stay closer to Disneyland, we ALWAYS stay at the CC Inn. (Either I or my parents stay there at least once a year.)
- Also Known As:
- Candy Cane Hotel Anaheim
- Candy Cane Inn Anaheim
- Candy Cane Anaheim