For what you pay for a premiun, top-notch Disney experience this hotel completely missed the mark.
The rooms were well-appointed and clean. The decor was elegant Disney. Compared to some of the other DVC resorts, though, the rooms were smaller.
The pool was area was okay. It was a bit spread out with not as many tables as needed. Lounge chairs were nice and clean, but there were not enough to handle the capacity of guests during a busy spring break week.
My service experience was definitely NOT up to what I expect from a Disney resort. My only positive experience was at check in, where Michael was warm, friendly and very helpful. He answered all my questions, fave me great information and was supremely helpful. After that every cast member interaction went downhill. They were unavailable at concierge services after 8pm or only had one cast member available during peak times so the wait for information was very long. It's not that any of the cast members were unfriendly, it's just that they didn't seem to care.
- Official Description (provided by the hotel):
- This stunning hotel offers premium accommodations and rich dining experiences in American Craftsman style and elegance. With its world-class spa, an impressive array of amenities and impeccable Disney service, Disney's Grand Californian Hotel & Spa defines grandeur in every way. Located in the heart of Downtown Disney District, this hotel is just steps away from exceptional dining and entertainment. And with your park ticket, enjoy an exclusive entrance to Disney California Adventure Park. ... more less
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- Also Known As:
- Grand Californian Hotel
- Grand California Hotel
- Disney California Hotel
- Disneys Grand Californian Hotel
- Disney Grand California Hotel
- Disney Grand Californian Hotel
- Disneyland Grand Californian Hotel
- Disneys Anaheim