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“Wouldn't stay anywhere else for Disneyland/DCA convenience”

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Disney's Grand Californian Hotel & Spa
Ranked #32 of 118 Hotels in Anaheim
Reviewed December 5, 2012

Just returned from a great stay at Disney's Grand Californian. We had a great stay, and my two friends and I all agree -- we just wouldn't be able to stay anywhere else for Disneyland and California Adventure convenience. My group was three adults with no children.

The location: There is no better hotel for location. You have your own entrance to California Adventure and another entrance about halfway through Downtown Disney. Picture it: You're sloshing back from a midnight run on Splash Mountain. You're cold, you're chafing, maybe you have kids in tow. You don't want to walk through the concrete jungle that is Anaheim. Instead, a three-minute walk through Downtown Disney and you're at your hotel. Two minutes later, you're in your room. I'll never stay "right across the street" from Disneyland ever again.

The room: Given the premium price, you're probably expecting ultra-luxury, but not so. Keep in mind: You're paying for the location at this hotel. The room, however, is spotlessly clean, comfortable, and thoughtfully appointed. In our room, the double sink was outside the bathroom, and there were several mirrors around the room, so we three ladies all getting ready in the morning didn't have it too rough. There was a collapsible crib in the closet. We also had a balcony, and our room looked out at Grizzly Peak and Tower of Terror, so we were happy as clams. :)

Our one complaint was the lack of sound proofing. Our neighbors apparently went to bed a lot earlier than we did: We heard them snoring as we went to bed, and I was woken up when they were getting ready in the morning at 6:50 (probably hitting a 7:00 early entry) - ahhh!

The hotel: The hotel has a very nice decor, like a big lodge. There is a gift shop that also sells food items like bottles pop and water, and some snacks. The hotel is huge and walking to your room takes a little while. I know there are features that appeal to children like Pinnochio's Workshop and an arcade, but because we had no children with us, we didn't use those amenities. We didn't use the pool either, but it looked pretty great. There is a water slide for big kids and one for little kids!

The service: I didn't think that the famous Disney service would be a big deal, but it was actually really pleasant. And having Disney Dining and other services right there in the hotel was so convenient. We took advantage of the package delivery service (available in certain shops in Disneyland, DCA, and Downtown Disney), and it was awesome. You're out shopping and find something you can't live without -- you fill out the paperwork and they have it back to your hotel (no extra charge) after 7:00 am the next day. Too cool.

The food: The hotel has at least three restaurants. We ate at two of the restaurants and also used the 24-hour room service. The food at White Water Snacks was so-so but very convenient. Storytellers was delicious.for breakfast (they do have menu service if you're not interested in the buffet), and it was cute to see the characters walking around. The room service was, hands down, the best hotel room service I have ever had. Delivery was very prompt and the food was piping hot or crisp cool as appropriate. You pay an arm and a leg for the room service, but it's worth it for prompt and delicious food.

You may not get why the price is so high, but believe me: Stay there once and you'll never stay anywhere else again. I am raving about this hotel, so you are probably wondering about four stars -- I am taking off one star because the price is so high and the soundproofing is not good.

  • Stayed: December 2012, traveled with friends
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3  Thank TravelingPenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 4, 2012

i stayed here on business otherwise i would have run screaming. olive green, brown, dated, very depressing. i can't believe families are spending this much on such a mediocre hotel. save your money. i can only assume that because it's inside the park, anything goes. the hotels on site in orlando are much nicer, this property is in serious need of an extensive remodel.

  • Stayed: October 2012, traveled on business
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3  Thank ImpossiblyPicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

My boyfriend surprised me for our anniversary with a stay at this hotel. It was amazing from beginning to end. we were greeted with happy anniversary pins and everyone was very nice. The location is obviously great. I do think it's very pricey, however it is Disneyland and you are staying inside the park, so what do you expect.

The room was a bit small, I would expect it to be bigger for what was paid, but it was clean and nice. We ordered room service and it was delicious and one of the staff members even gave us a some chocolates and a "sleep well" card! it was really nice. The beds are sooo comfortable. Really great sleep!!! I wish check out was later though, after a long day at Disneyland all I wanted to do was sleep in a little bit. haha, but overall it was an amazing stay.

  • Stayed: October 2012, traveled as a couple
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Thank Maria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

Got up earlier than folks I was staying with. Didn't want to disturb everyone sleeping. Went to the lobby for coffee, well you have to buy it. Even motel 6 has free coffee in the lobby. The tv the kids watch in the main lobby is a whopping 32 inches. Restaurants are not good and expensive. Wish we would have stayed down the street at a motel. Could have had better food and free coffee in the morning. Disney in general is a giant rip off. Havnt been here for some 20 plus years and boy did it lose its splendor. Very sad.

  • Stayed: November 2012
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6  Thank xj1514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

Absolutely spectacular in almost every way? I could not rate this property higher. We stayed at the Grand Californian Villas in a studio room using rented points from a Disney Vacation Club member. This wing of the hotel seemed much quieter than the main hotel areas with a lot fewer people around.

"Welcome Home!" the front desk cast member said, smiling as we checked in. (That's a nice greeting for DVC members... wish I was one!)

At 8am we were checked in at Grand Californian and given our room keys to use for early entry at California Adventure. The front desk staff told us that they would text my cell phone when the room was ready, we left our bags with the bell staff and reminded them that we had ordered groceries from Von's (free delivery!) - Since we don't drink, they could sign for it on our behalf. They told us to just call when we got to our hotel room and they would bring everything up.

California Adventure has a private entrance from the GCR, but there is only one turnstile there, so advise walking to the main entrance if you are lining up for park opening. The private entrance gets extremely crowded.

We got a text around 3pm that our room was ready. We went back, called the bell desk, and within 5 minutes all of our luggage and groceries were delivered. Our room, 5504 had a spectacular view of California Adventure (Paradise Pier area) and we could easily watch World of Color from our balcony (and did, three times!)

The studio villa was like an ordinary hotel room, but slightly larger. Ours had a king bed, a fold out couch, and a balcony. Bed was very comfortable. The bathroom was split with the sink in the hallway, but recessed so the light from the sink didn't quite make it around the corner to the bedroom where it could wake up the little guy. The toilet and shower were obviously separate, a pocket door installed to make everything more spacious. There was a large closet, with two bathrobes, vacuum cleaner and plenty if linens. The kitchenette had a dorm-sized fridge, microwave, toaster, and plenty if paper plates, napkins, paper bowls, and plastic cutlery. The studio was not equipped with washer and dryer, but there was one in the first floor that was free for villa guests.

I guess if I had one complaint, it was that the WiFi didn't quite reach our suite so it was flaky. Also, you needed to move the bedside table to gain access to a power outlet and only one side of the bed had a bedside table.

Overall the ease and convenience of this property, the early-magic hours (which make seeing Radiator Springs a possibility), and the elegance and "Disney Magic" that exists everywhere makes this property worth the money and then some. Hopefully we will be back!

Room Tip: Room 5504 (Studio Villa) overlooks Paradise Pier and you can easily watch World of Color from your b...
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  • Stayed: November 2012, traveled with family
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1  Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

After a wonderful day at Disneyland Park with four friends, they went home, and I walked around Downtown Disney and then went to dinner at Napa Rose for dinner.

Prior to being seated, I stopped at the concierge desk, and asked the young lady working there if I could get an escort back to my vehicle after dinner.
I was a woman alone, parked at the end of a 1/4 mile long parking garage, and it was night. I explained that I would feel safer if I was walked to my vehicle by security.

Alphonso (?) from security asked to speak with me, and despite the concierge explaining it to him, wanted to know why I asked for someone to walk me to my car. I explained again - night-time, alone, at the end of a very long parking lot, i would feel safer.

He dodged my request, and told me there were cameras everywhere, and that the parking lot was filled with people.

Cameras are NOT proactive, they are reactive. They cannot stop something bad from happening, they can only record what has taken place after the fact.

I was not happy, but it was clear he wasn't going to help me. he didn't want to bother. Having me watched on the cameras did nothing to make me feel safe.

I took the tram and entered the parking lot. Only ONE car and ONE person passed me on that quarter mile walk to my vehicle in that echoing, empty and enormous garage. It was not 'filled with people" as Alphonso (?) claimed.

Yes, I got to my car safely, no thanks to him. I was very disappointed in the lack of service from security. It would have taken someone maybe ten minutes total to make sure I was walked to my car from the hotel lobby at night.

This is not my idea of customer service from security, nor should it be. Protecting a guest at night should be a given. I am a paying customer of the park, and wanting to feel safe when alone at night on their premises is a reasonable request.

I can imagine the negative publicity that would have occurred had something bad happened, and the fact that I'd called and asked for help and been blown off came to light.

My entire visit to Disneyland, the Hotel and Napa Rose all had great customer service with the notable exception of security. Laziness and apathy isn't impressive, and is unprofessional to boot.

  • Stayed: November 2012, traveled with friends
    • Service
6  Thank CinderellaDearest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

We liked the "Yosemite lodge-like atmosphere of the craftsmen style hotel, but it's interior was "tired" and in need of renovation; the rooms, at the prevailing price, were small, dark, and claustrophobic. The staff was very friendly and service oriented and the hotel is efficiently run. We had two rooms on the 4th floor near the elevators with a good view of the pool, but the hotel is huge, so expect to walk a lot if you get a room in the wings. The food venues, a cafeteria and an upscale dinning room were not good values - high prices with very medium food quality. Maybe we expected too much for over $300/nite.

Room Tip: 4th floor is nice, but ask to be near the lobby atrium and the elevators
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  • Stayed: November 2012, traveled with family
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5  Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disney's Grand Californian Hotel & Spa

Address: 1600 S Disneyland Dr, Anaheim, CA 92802-2317
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Anaheim
#3 Luxury Hotel in Anaheim
#6 Business Hotel in Anaheim
#9 Romantic Hotel in Anaheim
#17 Family Hotel in Anaheim
Price Range: $536 - $1,083 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Disney's Grand Californian Hotel & Spa 4.5*
Number of rooms: 1019
Official Description (provided by the hotel):
This stunning hotel offers premium accommodations and rich dining experiences in American Craftsman style and elegance. With its world-class spa, an impressive array of amenities and impeccable Disney service, Disney's Grand Californian Hotel & Spa defines grandeur in every way. Located in the heart of Downtown Disney District, this hotel is just steps away from exceptional dining and entertainment. And with your park ticket, enjoy an exclusive entrance to Disney California Adventure Park. ... more   less 
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Also Known As:
Grand Californian Hotel
Grand California Hotel
Disney California Hotel
Disneys Grand Californian Hotel
Disney Grand California Hotel
Disney Grand Californian Hotel
Disneyland Grand Californian Hotel
Disneys Anaheim

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