I stayed here to run the half marathon sponsored by Disney, with my 2 small children to avoid the mark-ups of Disney property hotels. This hotel is the place to be if you want to save money, have a clean room, but go without a "view", and a microwave. The staff is professional and friendly, the rooms are clean, but we were promised a "microwave on arrival" that never came to our room. We paid extra for "high city view of Disney" and our window stared right out at the Hyatt that blocks the "view". There is a walk area that is lit at night and is nice but save the money and stay here if you want to save on Disney. There is a shuttle service, especially for the marathoners that drops you right at the door. The walls are thin, we heard our neighboring room enter/exit on their balcony all night long. The fridge smelled like it needed to be cleaned more regularly, and was slow to "cool", but eventually did the job. Beds were comfortable enough, but felt small, especially when sharing two "doubles" not "queens" with a party of 4. The room service menu was nothing special. As a matter of fact it was the exact same as the menu for Cafe Del Sol in the lobby. Save money and just go pick it up from downstairs. They dont offer waffles apparently for room service either. But on arrival the concierge says, "the best waffles for breakfast". Well, he was right! But you have to go to the restaurant to get them. The buffet has a very nice spread of just about everything you could want for breakfast and averages about $23 pp and kids do NOT eat free. The pool area, well, I never used it, because those who are dining at Cafe Del Sol stare right into the pool area. Not exactly fine dining experience from the inside and I didnt want to be the show on the outside. The concierge was helpful. Parking is outrageously expensive and there is no avoiding it either. $25 to self park, $29 to valet, but dont forget the valet work for tips too. Overall, it was comfortable enough. Better than resort prices. If I run another half marathon here, I would consider staying here again, or at the host hotel on Disney property just for the experience. That's my humble, honest opinion. This Hotel is just average, with exceptional service, so you be your own judge.