This company was a terrible experience. I had reservations with them and they canceled them 5 days out (literally). Now, you would think that if they are canceling our reservations because they cannot put us up, they would do something for us. Maybe they would give us a similar rate at one of their other numerous properties, maybe make a reservation at another location for the same rate as their property but NO. In fact, they did nothing. They were nice, but they did nothing to help the situation except to say it was an issue beyond their control and what could I expect them to do? Well I politely informed them I expected them to assist us in acquiring a room rate at the amount they already obligated us to paying and hold themselves to the same agreement we were being held to. No go. They canceled our reservations and now I'm stuck finding a place with only a few days left, most hotels sold out and everything more expensive. Great customer service. Deal with them at your own risk.
- Official Description (provided by the hotel):
- Featuring spacious King Suites and Kids Suites perfect for families. Heated outdoor pool and spa, fitness center, video game room, complimentary newspaper, coin-operated guest laundry facilities and free parking. Across the street from Disneyland Resort. ... more less
- Reservation Options:
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- Also Known As:
- Portofino Inn And Suites Anaheim Hotel
- Portofino Hotel Anaheim
- Portofino Suites
- Portofino Anaheim