When I booked the room, several weeks in advance at approx 5:30am California time, I was told that the front desk sells multi-park passes at a wonderful discount price. For a 2 day park hopper ticket thru the front desk they are $172 for adults and $168 for children. Come to find out at check-in that they don't offer any such thing!
I ordered their Disney Themed Room and a Birthday Package. I received their idea of a theme room (2 framed pictures and a wallpaper boarder in a Disney character. Lame!
The birthday theme never materialized.
When I asked the front desk about it they said I called & cancelled it the day before arriving. . Ugh! I called to confirm that it was received since they didn't send a confirmation email.
My sheet had a nice tear in it.
The Internet wass so spotty that it didn't hold a connection long enough to do any good.
On a happy note, Carlos at the front desk (works late nights) was beyond helpful & friendly addressing my dissatisfaction. But his hands are crossed and I hold nothing against him.
Frustration best describes our visit.More
- Free Wifi