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All reviews double tree cookies napa valley wine country on site restaurant lagoon view would stay here again san francisco short drive upon check nice stay easy access wine tasting gaia pond spa vallejo
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Reviewed 4 weeks ago

We have stayed at this property several times. We will not stay again. The attraction had been the landscaped pond with ducks and swans. No ducks no swans and a green pond. Very unattractive and right in the middle of the property. The rooms were fine the food was good the ducks were gone.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton
Thank fredrickrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JendieE, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this reviewResponded 4 weeks ago

Thank you for sharing us your experience. The ducks have their favorite spots. They used to hang out by the patios at the east side of the building. Recently they hang around the north side patios. I am sorry that you missed them. They are very good in hiding but rest assured that they were just hanging around somewhere in the courtyard patios. We hope to see you again soon!

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Reviewed 4 weeks ago

Disappointed in the quality of the bed and pillows and the condition of the shower valve and control. Also didn't care for all the tea they furnished for the room coffee maker and the menu choices for breakfast. Not up to Double Tree standards we have experienced in the past.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank FRAZIERSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JendieE, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this reviewResponded 4 weeks ago

Thank you for sharing us your insight and letting us know how your stay went. We sincerely apologize for the issues that you encountered during your stay. We hope to welcome you back again in the near future!

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Reviewed September 4, 2019 via mobile

On last part of our holiday in California this was our fourth and final hotel stop rounding off our time in Napa Valley area . The hotel is actually right off Highway 29 in a very small “ town “ called American Canyon and actually we were nervous that the area looked a bit unprepossessing. And to be be fair there isn’t much in American Canyon itself , small mall, odd shops and one or two bars and restaurants scattered across highway . But it s a good location to travel to other nearby Napa locales and the Double Tree itself is lovely. Relatively new , modern hotel that is obviously a chain but it has great facilities and it’s a bit of an oasis on the highway . We were given a very large light comfortable room with a patio with table and chairs overlooking their “ lagoon “ or artificial lake area. It’s nicely landscaped and actually you would hardly know highway was there . There is also a small but attractive pool area that I swam in each morning and we often sat by . The bar / restaurant / breakfast room called Track 29 after highway is perfectly pleasant, with good staff, has inside and outside seating and we used it in the morning for decent breakfast meals and for pre or post dinner drinks .Also a nice touch on Saturdays on outside terrace they set up a large screen projector, put out seats and show a movie ! We watched the end of Jaws whilst having a drink and it was great fun. All the staff were very friendly and eager to please and when we had to extend our stay from 3 to 4 nights because of a flight cancellation they were very helpful and understanding got us a room for the additional day , late checkout etc so we very impressed . This is a reasonably priced very good value hotel and its location means it’s within-easy driving distance of the town of Napa and many of the valley ‘s biggest attractions . So on basis of our relaxed, very comfortable experience there and the high quality customer care we received I would say this was one of best places we stayed in California and highly recommend it .

Date of stay: August 2019
Trip type: Traveled as a couple
Thank adrianw818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JendieE, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this reviewResponded September 4, 2019

Thank you for a great review. We appreciate your time and for letting us know how much you enjoyed your stay with us. We are glad that you trip ended in a great way here with us at DoubleTree. We look forward on having you back again soon!

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Reviewed September 2, 2019

I wish I had found this property earlier, as it was much more conveniently located to the destination for this trip. Close to Napa (about 30 minutes, depending on traffic) I was curious as to what all the fuss was about it being a LEED Gold certified property but didn't notice much different than other "regular" hotels. All of the rooms also have a name, either an animal or vegetation native or migratory to the area along with a room number. Cute. Breakfast was fine, service was a bit a inattentive, especially considering there were 3 servers and about 5 tables. Would definitely consider staying here again should my travels return me to the area

Room tip: Rooms around the lagoon are more expensive, all others overlook parking areas
Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
Thank brake4bears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JendieE, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this reviewResponded September 3, 2019

Thank you for sharing your experience. We hope that you enjoyed your stay here with us and we look forward on seeing you back in out property soon!

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Reviewed August 26, 2019

This hotel was amazing from start to finish. The staff was friendly and helpful, the room was clean, the food was great. The blue lagoon was beautiful and the little duck family was too cute. We have decided to make this "our" hotel. Everyone should go here.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank alize04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JendieE, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this reviewResponded August 27, 2019

Thank you so much for your great review and kind words. We appreciate your time and we are happy to know that you enjoyed your stay. We hope to see you again here at DoubleTree soon!

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