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“Great place to stay in Napa”

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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Ranked #1 of 3 Hotels in American Canyon
GreenLeadersPlatinum level
A TripAdvisor Member
1
Reviewed October 11, 2013

We loved the location and staff was very attentive and helpful. We especially liked that they took care of shipping the wine we purchased and we didn't have to find a UPS store ourselves. The food at the restaurant was good and reasonably priced and the breakfast buffet was a great way to start our day.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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748 - 754 of 1,001 reviews

A TripAdvisor Member
1
Reviewed October 10, 2013

Checkin 的服务人员态度非常的不耐烦和不友善,厕所有点问题,请服务人员来的态度也特别不好,问问题很不耐烦 每家double tree应该都有热的小饼干服务,这家连问都没问更别说给了. 不过硬体设施还是不错的.但是离NAPA还是有点距离,200美金的收费,我下次会选择住在NAPA里面. The people in the checkin counter has bad attitude and service. Next time if I have same budget I won't stay here anymore.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

My wife and I stayed 2 nights with a wedding party group. Large rooms, small patios, free WI-fi and coffee. Located a few miles from Napa and wine country. Starbucks and fast food choices nearby. We did not try the onsite restaurant, but it looked nice. Overall a comfortable place to stay.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

Planned visit to Napa & Sonoma: We and another couple booked two separate rooms about a month prior to our visit to the Hilton DoubleTree Hotel & Spa in American Canyon, California, because of it's proximity to the Napa / Sonoma area. At the time we book our rooms there were no specials advertised that included a "breakfast". The minimum rate per night seemed very high. However, we went ahead anyway and booked our rooms with no additional amenities because most of the B&Bs in the area required a minimum two-night stay, whereas this property accepted a one night reservation .

About a week prior to our scheduled visit, I checked the reservation web site for this hotel and there it was, an advertisement for a bed & breakfast special. So I called hotel reservations directly to see if we could have the special breakfast included. They said that the special was already sold out and were sorry but the hotel restaurant was available. We were very disappointed as we really wanted to be able to include the breakfast as a package and use it the morning of our check-out.

The hotel itself was what I would consider "average". Our room was clean but very simple. Our room had the body wash, shampoo & conditioner dispensers versus separate mini-bottles. My wife didn't like the dispensers because they were "unsealed" and anybody could access the contents. Separate bottles were available if you go to the front desk and ask for them, which is inconvenient. Had the feeling that the dispensers were an attempt to reduce expenses & waste but it created a "cheap" impression.

The front desk staff were polite but a little cool in their demeanor at check-in, e.g., few smiles and no upbeat tone of voice. For the $269.00 per night rate (plus tax) we expected much more, including at the very least a continental breakfast. I've visited many, many Hilton properties world-wide. In my opinion this one did not measure up for the rate charged.

  • Stayed: October 2013, traveled as a couple
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Thank DrTurbodad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

We were in for a wedding, the money we paid for the hotel stay with the discount was not worth it. The Service was horrible. The food at the resturant was good, but the hotel not so much. We had to keep asking for supplies such as towels, coffee, clean glasses etc. The bed and pillows were uncomfortable. Poor choice for us to stay.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Barry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

Great staff and the lagoon was beautiful. Was one of the high points on our vacation. Can't wait to visit again when we are back in the Napa area. The restaurant and bar at the hotel was excellent. We also had breakfast at the hotel restaurant every morning and it couldn't have been better!

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank 104steve1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

Great place to lay your head. Clean, sterile, comfortable, good value. One time is enough. One time is enough. I won't be back. Just wanted to experience this hotel. Very convenient to Napa and Sonoma wine tasting areas. Plain!!

  • Stayed: November 2012, traveled as a couple
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Thank NaptownCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

Address: 3600 Broadway St, American Canyon, CA 94503-1259 (Formerly Gaia Napa Valley Hotel)
Phone Number:
Location: United States > California > Napa Valley > American Canyon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in American Canyon
Price Range: $114 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
Hotel Gaia Napa Valley
Gaia Napa Valley American Canyon

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