Maybe it was because I used my Hhonors points for this trip, because I have never used them before, but this was my only week's vacation during the year and I wanted it to be special for my wife and I. To achieve the diamond level by mid-year means I have stayed in so many different Hilton family hotels I can't count. This was by far my worst experience with Hilton. Not only was I put in the worst room, I had to stay in that room for a week. How disappointing for a diamond member to be treated this way because I use points for payment. Those points are earned. The room was on the first floor, and every night we laid awake in our 2 beds, yes our 2 beds and listened to the people above us walk back and forth on the floor. Boom boom boom boom. The room looked out the back to a deserted parking lot. Nice. The room had a dangerous broken outlet on the wall and the toilet paper holder was hanging out of the wall. I asked twice for a different room with a king bed (my preference) but was told "we are completely booked". I will NEVER stay at this hotel again, and now I am wondering whether it's worth it to collect Hhonors points because they seem to have little value.
- Official Description (provided by the hotel):
- The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
- Hotel Gaia Napa Valley
- Gaia Napa Valley American Canyon