A short drive from downtown Napa, but a LONG way from Napa valley spa accommodations.
This hotel may have been state of the art and eco advanced when built, but today it is tired and not well maintained. The spa is very small and services are severely limited by appearances. The restaurant is a bright spot in the overall experience. Our Hilton Diamond member complimentary breakfast from the buffet was fresh, ample, and hot. Choices were common chain hotel menu items. Service was excellent on the a Memorial Day weekend.
We arrived with a reservation and late in the day after dinner, to a king room on the 2nd floor "lake/lagoon" side. On first inspection, we found the room to be clean and adequate. N the next few moments, we discovered there were no towels, only a couple of washcloths in the bathroom!
Calling the front desk, we shortly received a compliment of towels from room service, with brief apologies.
I went into the bathroom to unpack some toiletries a bit later and had the feeling there was something else missing, but couldn't put my finger on it. Looking around to make sure there was toilet paper and soap, I realized what was missing- the shower curtain!! Another call to the front desk brought a cheerful room service person to the door with a shower curtain, who promptly put it up. He then asked if there was anything else we needed. (Yes! Sleep after a very busy day!). I said,"you are familiar with these rooms, do you see anything else missing?" He looked around VERY briefly and said it all looked fine.
At that point, I was relieved to find linens on the bed, but tried very hard not to imagine how many other people might have sleep there since they were last washed!
In the morning we saw the lagoon from our window. It was a disappointment. It looks dead. An attraction high lighted in their marketing material, is something where there are no inviting places to access the space for guests. No grassy edges or benches, no tables with a view near the restaurant.
To checkout we had to go to the front desk in another building, since our receipt was not provided to our room as is the custom of most hotels in the Hilton and Marriott chains.... And others.
I took the opportunity to point out our surprise at not having towels or bath curtain to the desk clerk. She apologized, but that was it. Her attitude gave me the feeling of being in one of those hotels where they don't have a good relationship with the owner or franchise, and don't expect you back. Probably true.
Some serious hospitality attention needs to be directed to this property by Hilton. Having their name on this place is doing them no favors!
- Official Description (provided by the hotel):
- The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
- Hotel Gaia Napa Valley
- Gaia Napa Valley American Canyon