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“Not run like a Marriott”

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Fairfield Inn & Suites Napa American Canyon
Ranked #3 of 3 Hotels in American Canyon
Olathe, Kansas
2 reviews
“Not run like a Marriott”
Reviewed April 10, 2013

My daughter and I were traveling to LA and picked this hotel because it was a Marriott and said it was in wine country...both were gross exaggeration. Fields and buildings surrounding it is the best to say about the setting... We checked in expecting to have a restful sleep so would travel the next moring. I should have known when I checked in and the clerk was rude, I was in for trouble. There was a large family above us with several children running and banging till well after 11pm. I called the desk and was told I could move it I liked...now remember, we were in our PJ's and politely asked for the desk clerk to as the people to quiet down...He refused. It is my experience that Marriott locates families with children on the 1st floor just for this reason. Additionally, a room is not rented to a large family when it is a room with limited bed space. Early the next morning it started again and then it was over....Just about the time we got back to sleep, the maid banged on the door, she was unable to understand English, so I had to go to the door and ask her to leave.... I have stayed in many Marriott’s over the years but this on was managed like a Motel 6... They are many good places to stay on the outskirts of Napa...the Best Western in the Vines is wonderful and only minutes away from this hotel.. After communicating with the manager, it is obvious WHO the problem is.

  • Stayed April 2013, traveled with family
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Helpful?
Thank Shengtao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
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English first
Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2013

Room had King Size bed. Refrig. Clean bathroom. Flat Screen TV. Staff was friendly & helpful.
Elevator is slow. Rooms/Motel...within five miles of downtown Napa. Sit down dining is a few miles away. Wine Country is very close. Ask for Wine Tasting coupons. Will save you $100 +
compared to downtown Napa Motels/Hotels. Spend savings on WINE. Good Experience!!!

Room Tip: Rooms on third floor were quiet
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  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank AZHusker50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redwood City, CA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 9, 2013

We stayed one night in the middle of the week, got a really nice rate for the area. It's about 15 minutes to downtown Napa, about 30 minutes from Yountville. Front desk staff were courteous and efficient, the room was clean, had a sitting area with couch, microwave and small fridge. I didn't eat breakfast but saw that they had a waffle maker, yogurt, hard boiled eggs and pastry available -- pretty typical. I'd definitely come back!

  • Stayed April 2013, traveled with friends
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Helpful?
Thank amontgomery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 29, 2013

Great hotel!! Very clean, good breakfast! Staff was very friendly and welcoming. Beds were nice and comfortable. he The bathrooms are nice with a great shower. A lot or restaurants near by, good parking. Would visit again!!!!

  • Stayed March 2013, traveled with family
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Helpful?
1 Thank ksreich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bemidji, Minnesota
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 14, 2013

Stayed night before traveling through napa valley. Room was very nice, spacious, and clean with a microwave and fridge. Beds were comfortable. Staff was friendly and breakfast was usual. Not many restaurants nearby though. Overall would stay again if in the area.

  • Stayed February 2013, traveled with family
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Helpful?
1 Thank chicafrommn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley, California
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 7, 2013

Great prices/fares. wonderfully located in the Valley, convenient and 10 close miles to the wineries/other entertainment.Staff is very good and helpful 24 hours/day. Manager is pretentious unprofessional and rude. But the staff more than compensates for his attitude, and lack of desire to assist visitors with ADA needs.

  • Stayed February 2013, traveled on business
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Helpful?
Thank dcuf33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, FL
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 25, 2013

The customer service at this property was outstanding. Both front desk ladies greeted us everytime we were in the lobby. They were sincerely interested in our stay and our day. The location was convenient to both Napa & Sonoma and we stayed for 5 nights. My major concern in all hotels is cleanliness and this one met all my high standards. There was one issue with the heater and it was handled immediately. Breakfast was the standard fare, but the breakfast hostess was so friendly and kept everything well stocked and very clean. I can't say enough good things about this property.

  • Stayed January 2013, traveled with friends
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Helpful?
Thank suzitravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Napa American Canyon

Property: Fairfield Inn & Suites Napa American Canyon
Address: 3800 Broadway Highway 29, American Canyon, CA 94503
Phone Number:
Location: United States > California > Napa Valley > American Canyon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in American Canyon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Napa American Canyon 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Fairfield Inn and Suites Napa Valley - American Canyon, it is the Gateway to Napa and Sonoma's finest wineries, art and antique galleries, chocolatiers, spas, legendary golf courses, balloon trips and award winning restaurants. This 80 room all suites hotel is located 4 miles from Napa Valley Airport as well as centrally located to San Francisco, Oakland and Sacramento airports. Easy driving distances to downtown historical Napa, Napa Junction, Ox Bow Marketplace, the Riverfront and Napa Premium Outlets. The hotel is located on Highway 29, the world famous Napa Valley Wine Trail, close to Highways 80, 12 and Highway 37, main thruway to Marin County, Somona Valley Wineries, Infineon Raceway, Mare Island and Vallejo's ferry terminal, Solano County Fairgrounds and Six Flags Discovery Kingdom. At the Fairfield Inn & Suites , you’re our #1 priority. We promise you’ll be satisfied, or we’ll make it right. That’s our commitment to you. Ask us about The Fairfield 100% Guarantee. ... more   less 
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Also Known As:
Fairfield Inn And Suites Napa American Canyon
Fairfield Inn & Suites Napa American Canyon Hotel American Canyon
Fairfield Inn American Canyon
Fairfield American Canyon
American Canyon Fairfield Inn

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