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“Second Visit They Lost Our Order”
Review of On the Border - CLOSED

On the Border
Cuisines: Mexican, American, Southwestern
Dining options: Dinner, Lunch, Seating, Takeout
Restaurant details
Dining options: Dinner, Lunch, Seating, Takeout
Los Angeles, California
Level Contributor
453 reviews
305 restaurant reviews
common_n_restaurant_reviews_1bd8 203 helpful votes
“Second Visit They Lost Our Order”
Reviewed January 7, 2014

We went here in December twice in about a week for lunch. The first time everything went okay, the tableside guacamole was good, the entrees ordered by all in our party were good. However, the second visit a week later didn't go as well. The waiter took our order and we waited and waited. At a point the waiter came up and apologized saying our order had been lost. The restaurant did comp one of our two meals. Fortunately for them, we were not in a hurry as traffic was horrendous the day after Christmas which is why we pulled off the freeway and stopped. Any other day we probably would have been quite annoyed. Mistakes happen so I will rate them as average.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CacheOn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

24 reviews from our community

Visitor rating
    3
    6
    7
    2
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Aliso Viejo, California
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“DO NOT WASTE YOUR TIME OR MONEY”
Reviewed August 15, 2013

We went this evening into the bar for a nice get away drink and appetizers. We go there often. We will never go back. As we were entering the front door a customer was complaining to the manager about the horrendous wait and terrible service. We were one of 4 tables occupied in the bar with 2 tables on the patio in use. We sat there for over 10 minutes, timed it. The 3 waitresses continued to pass our table and put their head down each time not looking at us. The bartender saw us but never came out from behind the bar. We were never acknowledged or waited on. We got up and left. We complained to the manager, as the previous customer. He was completely useless. Made excuses that did not make sense, never offered any type of incentive to stay, and the staff could not find him when they needed him to speak with us. We have been there many times always giving the place another chance because of its location. There has never been consistency with the food or service. This evening took the cake and I will complain to someone higher up the ladder. I have worked in restaurants for 25 years and if there is a wait or a problem behind the scenes an acknowledgement goes a long way. This manager needs to be fired and the staff needs an intense training on professionalism, customer service, and protocol. Do not waste your time!!!!!!!!!!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank cmluvs2shop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach, California
Level Contributor
663 reviews
426 restaurant reviews
common_n_restaurant_reviews_1bd8 126 helpful votes
“Dos Equis Taco's good, but service is just ok”
Reviewed May 7, 2013

I have been here a few times and each experience is different. It seems when they are busier the service is better. Went on a Saturday afternoon May 4, sat in the bar and ordered taco's and a Cadilac Margarita. It was slow and the bartenders were just talking to each other, took 10 minutes to get a drink and the Grand Marnier was already mixed in...sometimes you get a shot on the side but this time they decided to pre-mix it. The Dos Equis Tacos were great.

Visited May 2013
Helpful?
Thank atlagunabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Niguel, CA.
Level Contributor
75 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Generic Mexican Chain Restaurant”
Reviewed April 18, 2013

Good location with plenty of free parking. Great atmosphere with good service. Food good but nothing outstanding. Offers large portions which are good for young people wil families but probably too much for the older crowd.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank John8433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliso viejo, california
Level Contributor
134 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
“Taco Tuesday”
Reviewed April 9, 2013

I went to Happy Hour at On The Border for Taco Tuesday with my co-workers. We enjoyed our $1.25 tacos! If you are looking for an inexpensive meal, then I would recommend a visit to On The Border for their Taco Tuesday special.

Visited April 2013
Helpful?
Thank 1californiagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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