Paid for the trip , filled out release forms and never heard back. All phone calls and emails were ignored for months until 2 days before departure when someone actually answered the phone and confirmed. Travelled to Bay area to discover via second-hand info the trip was cancelled due to inclement weather. After enquiring if the trip was really cancelled, they affirmed ten hours before departure but an employee tried to convince me they had no obligation to refund because they "had expenses too".Now it's up to DAN to see if insurance will cover any part of the expense. There is no evidence this operation at the Farallones will result in an underwater cage sighting if they even get you there. The worst customer service you can envision. Stay away.
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