This was my first time staying at a Hawthorn Suites so i didn't know what to expect. The room was nice, clean, quiet, furnished with coffee pot, microwave and refrigerator. Only compliants were minor and did not distract from the overall experience. Desk clerk on checkin did not seem to know much about Alameda and what was there (Did not know the Alameda theater was a restored historic theater), Spa room has nothing but a few hooks, the spa and a basket with towels, no chairs, tables or place to put anything, would be nice to have a table or a place to sit. Tile at the top of the spa on the wall side needed cleanig. Upon checkout no one at front desk, two employees walked by and did not say anything, finally I asked one of them on her third trip by, did she know where the desk clerk was, she replied in the bathroom. I was told they were housekeeping staff, not front of the house staff, but it would have been nice if one had said, "someone will be with you in a moment or something"
I was impressed with the breakfast, good selection.
Good hotel just needs a little attention to detail to get 5 stars.More
- Free Wifi
- Free Parking