Went with my mom for a 2 night stay to visit a friend visiting from the Philippines. The family recommended this hotel and we were not disappointed. it is close to the airport and they offer shuttle service to and from. The hotel is near the water and there is a nice bike trail for those who like to stretch their legs. My mom and I made sure to do so after breakfast.More
Hampton
Booking.comBooking.com
This is a good place to stay during a layover in Oakland.. we were able to uber into San Francisco for $35-$50 each way.. the hotel provides bikes if you want to go for a ride.. it is minutes from the airport and they just got a new shuttle bus.. the staff was great and our room was nice and clean.
Dear allygator78,
We're so glad that you enjoyed your stay, our convenient location, complimentary bikes and our new airport shuttle. We hope to see you back again soon!
Warmly,
Debbie Gudmundson, General Manager
Location is great, rooms are great, and the staff is great. It's in a quiet area which also happens to be close to the airport. There's a grocery store within a mile as well as a very good Mexican restaurant. The views are fantastic and there is a ferry terminal nearby.
Dear Q5580AGdavids,
Thank you so much for your review, we are so glad that you enjoyed staying with us. Please come back soon!
Best regards,
Debbie Gudmundson, General Manager
Great experience- the room was clean and spacious. The shuttle driver picked us up at the car rental area-saved us going to the airport & we took the early morning shuttle to the airport. Great efficient drivers. The front desk staff were very nice. Wish we had come earlier because they have free bikes and there is a nice trail along the bay.
Dear sehn2,
We appreciate the praise of our team and hotel, thank you for taking the time to share your experience. Please come back soon and take one of our complimentary bikes for a ride along the bay front.
Warmest regards,
Debbie Gudmundson, General Manager
The property has aged a bit since we first stayed here in 2013. However, we spent one night before a flight at this hotel - in 2 rooms (one for the kids, and one for us). The beds are comfortable, the rooms of a nice size, the bathrooms clean and fresh looking. I left on a different flight from my wife, so was too early to get the breakfast, but she said it was marvy. This property continues to have the best personnel of any near the Oakland Airport. If you are a Hilton Honors member of ANY LEVEL, this should be your ONE AND ONLY choice near the Oakland Airport.
Dear Boeing767,
Thank you so much for your review, we are so glad that you enjoyed staying with us! Come back soon! We appreciate your loyalty to Hilton Honors as well!
Warmest regards,
Debbie Gudmundson, General Manager
I stayed here in early April. After my second night I found a row of red marks on my arm. I wasn't sure what they were but as the day wore on it was clear they were bites.
On my third and final night I woke at 4am (jet lag) and turned the light on. I saw something crawling towards me. Leapt out of bed and found 4 bugs in the bed. Squish squish...lots of blood.eurgh.
I then spent the rest of the night researching bed bugs as I was not getting back in that bed!
So a few facts if you have a similar encounter:
They can hitch a ride home with you so I had to put everything in plastic bags and then quarantine in the garage when I got home.
Heat kills them - tumble dry everything!
They are not small- about the size of a ladybug.
Not everyone reacts to the bites so you might not know they are there. Reaction to Bites can come out 2 or 3 days after you've been bitten. In total I had about 50 bites after my 3 day stay.
The hotel staff on the desk were quite apologetic and said I did not have to pay for the stay due to the Hampton guarantee. I was still charged but after contacting the manager the charges were removed and she sent me evidence that they have had bug killers in. She stated they have never had bed bugs here before in her time as manager.
Two weeks on, the marks have nearly all gone and I'm slowly bringing my stuff inside for more tumble drying. Two weeks is the bed bug egg cycle.
Dear WitneyBlade,
We appreciate your feedback on the unfortunate, and very rare instance that you experienced at our hotel. Our team takes this situation very seriously, and we acted as quickly and as best we could to resolve this. As you hopefully are aware, bedbugs are not a reflection of the cleanliness of a hotel. Our hotel is frequently praised for our cleanliness and attention to detail by our housekeeping department. If you are interested in discussing this further, please contact me directly.
Sincerely,
Debbie Gudmundson, General Manager
510-521-4524 direct line
