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“Clean, quite, friendly” 4 of 5 bubbles
Review of Homewood Suites by Hilton Agoura Hills

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Homewood Suites by Hilton Agoura Hills
Ranked #1 of 3 Hotels in Agoura Hills
Certificate of Excellence
San Fran
Level Contributor
140 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
“Clean, quite, friendly”
4 of 5 bubbles Reviewed January 3, 2013 via mobile

The hotel us in a good location for people visting local attractions such as the Camarillo Premium Outlets, Reagan Library, etc

The room was clean and quiet (I was worried that some of the families with kids would be noisy, but was given a comfy, quiet room. Price was reasonable, and you get a decent place in a convenient location.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank trvlin_man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites by Hilton Agoura Hills, responded to this review, January 10, 2013
Dear trvlin_man,

Thank you on behalf of the Homewood Suites Team for your review. We love to hear it when our guests are satisfied with the service they received while staying with us! We look forward to your next stay with us!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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706 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sioux City, Iowa
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed January 3, 2013

If you have kids and want a place they can run wild, this is for you. Despite repeated requests for the management to deal with rowdy kids above our suite, nothing was done. We were "entertained" for hours with so much action it rattled the dishes in our cabinets. The facility is fine, housekeeping staff attentive and the proximity to Trader Joe's and Jinky's (for decent Italian-style caffe) is a plus...but we won't be back in search of a restful stay at this place!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Larry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites by Hilton Agoura Hills, responded to this review, January 14, 2013
Dear Larry T,

On behalf of the entire team here at the Homewood Suites Agoura Hills, I would like to sincerely apologize that your past stay with us was not as you would have expected it to be. I also apologize that you felt our management team did not respond this matter. We appreciate your feedback and will work on this for the future. Because we are backed by our guarantee, we would like to provide you with a service recovery for one night of your stay with us. Please feel free to contact Desiree Wammack at 818-540-4312 or Dave Schmidt at 818-540-4302 so we can take care of your night with us. We would also love to have you back in the future to show you the type of service expected at our property. Please let us know if there is anything further we can assist you with. Thank you again for your feedback and we look forward to hearing from you soon!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Everywhere, US
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed January 2, 2013

Stayed here after reading the positive reviews on TripAdvisor and finding a good deal on Priceline.

The property overall is fairly small, but the rooms were spacious and reasonably clean. TV in each room (bedroom and living room); full-size fridge and kitchen; separate temperature control for bedroom and living room; fairly large bathroom (the sink is right outside of the bathroom, fairly low in height). Nice Neutrogena toiletries, and wi-fi worked well.

The layout of the suite (bedroom suite, in our case) is a little tricky if you stay as a family and want bedroom privacy -- if the people sleeping in the living room need to use the bathroom, they do have to enter a portion of the bedroom to get to the bathroom area.

Although there were some issues with sound insulation (people running up and down the stairs, rolling suitcases), much of the time the property felt calm despite it having high occupancy.

Communal amenities were also good. Breakfast (daily) and complimentary dinner reception (Mondays-Thursdays) were both well-stocked with hot and cold foods. (The dinner is more streamlined fare -- one main entree -- but hey, it's free food and comes with complimentary wine/beer.) Coffee, tea, and newspaper in lobby. Cookies available at the front desk in the afternoons. The outdoor pool and putting green were clean, as was the fitness center. You do get some views of the hills (true to its location in Agoura Hills) to the north and south of the property, and even though they were not the most majestic of views, they were pretty enough to enjoy and rendered a bit of a mountain lodge-like feel in the mornings and evenings.

Very friendly and courteous staff, without exception (I interacted with several staff members, and they seemed all very kind, genuine, and hard-working). No problems with parking.

Minor cons:
* You do have to put the linens on the sofa bed yourself;
* A cheerio fell out of the sofa when I first opened it -- recommend that the housekeepers check and clean the sofa bed for each guest;
* Stairways were not vacuumed/cleaned well.

Room Tip: Asking for building 2 or 3 would allow you to be away from the Trader Joe's side. If you are bo...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roadwarrior Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites by Hilton Agoura Hills, responded to this review, January 10, 2013
Dear Roadwarrior Q,

On behalf of the Homewood Suites Agoura Hills team, I would like to thank you for your review! It is extremely helpful with our clients provide both us and the future traveler their feedback! Thank you for the housekeeping tips as well as we will be speaking with them on your findings. Should you come back to the area, please come back and visit us as we would love to have you once again!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spaxton, United Kingdom
Level Contributor
210 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
5 of 5 bubbles Reviewed December 23, 2012

I had trouble getting a hotel for the 9 nights I wanted. In the end I went with Homewood Suites in Agoura Hills. The price made me a little unsure as to what I would get. WELL what I got was a very good reception at check in, a wonderful suite, yes a full suite, food in the evening, hot and cold food, enough to satisfy also drinks, not just coffee etc but wine and beer. A very full and well prepired breakfast both hot and cold food, fruit, a large selection of bagles, muffins and breads. Fresh fruits cerials and so much more. The people running the dinning area seem to have time for everyone and still keep the food flowing. The people running of this small out of the way hotel have got it right. If all hotels were run as this one is life would be good. OH by the way did I mention that for the 2 of us the price was $120 pre paid per night. What value what a star crowd of people running this place. I will never look down my nose at these small hotels again, in fact I will look to stay at them if possible.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites by Hilton Agoura Hills, responded to this review, December 26, 2012
Dear Mike D,

On behalf of the entire team here at the Homewood Suites Agoura Hills, we would like to THANK YOU for the extremely kind words! We will be sure to share your experience with the rest of the team! We hope the next time you are in our area that you visit our property again!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurnee, Illinois
Level Contributor
220 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

I was excited when I checked into this Homewood Suites to see how nice it really was. Cozy, warm and welcoming. Very Good location
Rooms were clean and well maintained. Nice size.
Beds were very comfortable.
Enough space to work and relax.
I would definitely stay there again if I am up in that area.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites by Hilton Agoura Hills, responded to this review, December 26, 2012
Dear Michael G,

Thank you very much for the kind review about our Homewood Suites in Agoura Hills! It was our pleasure to serve you and we look forward to the next time you stay at our property!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
upstate NY
Level Contributor
317 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed November 23, 2012 via mobile

Hotel was very good. Rooms were nice although somewhat small. Personnel was very nice and accommodating. However breakfast staff started taking away food 20 minutes before closing time both days. On our first day all was cleaned up at least 20 min before end of breakfast service. Staff helped get us food but it was kind of annoying. Same on second day of stay. They were Out of oatmeal at least 1/2 hour or more before closing and didn't make any more.
Otherwise we thoroughly enjoyed our stay. Beautiful area.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lisa9962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites by Hilton Agoura Hills, responded to this review, November 27, 2012
Dear lisa9962,

Thank you for your review and informing us of the unfortunate occurance while staying with us. We would like to sincerly apologize for the inconvenience that happened with breakfast. Homewood Suites is backed by our Suite Assurance which guarantees you will be satisfied with your stay, or your night is complimentary. We would like to provide that guarantee to you, so please feel free to contact a manager at the property and we will be happy to reverse the charges for the night. Thank you again and we hope the next time you stay at our property that you experience a fantastic stay!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rippingale, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 16, 2012 via mobile

Second time we've stayed,good size rooms, clean comfortable and reasonable price.
Right by freeway so getting about is easy, and a lovely 15/20 minute drive through the hills too Malibu, and then the coast is your oyster.
Also there are places to eat within walking distance, or if you fancy home cooking there is a Trader Joes next door, and you can have a cook up in your own kitchen .

Stayed August 2012, traveled with family
Helpful?
Thank Ivor1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites by Hilton Agoura Hills, responded to this review, November 27, 2012
Dear Ivor1957,

Thank you for your review! Our hotel's main purpose is for the guest staying 5 nights or longer which is why we have the "apartment" feel. We do certainly welcome guests staying 1-2 nights as well. Thank you again and we look forward to having you back soon!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Agoura Hills

Property: Homewood Suites by Hilton Agoura Hills
Address: 28901 Canwood St, Agoura Hills, CA 91301-4540
Phone Number:
Location: United States > California > Agoura Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Agoura Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Agoura Hills 3*
Number of rooms: 126
Official Description (provided by the hotel):
Our beautifully appointed all-suites hotel is here to serve you. With guest suites nearly double the size of standard hotel rooms and complimentary amenities such as an expansive hot buffet breakfast, dinner with beer and wine served Mon-Thurs, internet, shuttle service within 5 mile radius and parking. With all the inclusions, the value of our hotel cannot be beat in the area. We are close to Malibu, Calabasas, Thousand Oaks, Westlake VIllage and Ventura. ... more   less 
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Also Known As:
Homewood Suites Agoura Hills Hotel Agoura Hills
Homewood Agoura Hills
Agoura Hills Homewood Suites

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