We stay at Homewood Suites as often as possible when travelling and this one was way, way below standard. The rooms were very small: I could not swing my legs out of my side of the bed without hitting the air conditioner. The hotel staff did not seem to care. When checking in the room was at 84degrees: when we asked why we were told the air conditioner would cool off at a specific temperature when, in fact the air conditioner was not on at all even though we had reserved over a month previously They called to ask what they could do to improve on our situation: We told them and were told that the desk clerk would check with her manager. They never called back. . Food listed on the menu for dinner was not available. The kitchen equipment did not include enough plates, or any seving dishes. A genuinely unsatisfying stay.
- Official Description (provided by the hotel):
- Our beautifully appointed all-suites hotel is here to serve you. With guest suites nearly double the size of standard hotel rooms and complimentary amenities such as an expansive hot buffet breakfast, dinner with beer and wine served Mon-Thurs, internet, shuttle service within 5 mile radius and parking. With all the inclusions, the value of our hotel cannot be beat in the area. We are close to Malibu, Calabasas, Thousand Oaks, Westlake VIllage and Ventura. ... more less
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- Also Known As:
- Homewood Suites Agoura Hills Hotel Agoura Hills
- Homewood Agoura Hills
- Agoura Hills Homewood Suites