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Hilton Garden Inn Phoenix/Avondale
Ranked #2 of 2 Hotels in Avondale
GreenLeadersSilver level
Reviewed September 4, 2012

This is my second stay at this hotel, both times for the same reason -- a conference. Last year everything was amazing -- great rooms, great service, great prices. I'm thrilled to say that this year was just as good.

The hotel is clean, neat, and well cared for. The staff is amazing, each one friendly, pleasant, and helpful. The rooms are big and well appointed, the beds comfortable, the soundproofing excellent. Small outdoor pool and jacuzzi, clean and nice. Small workout room, decently appointed, clean and nice. Small business center, well done. Good restaurant, serving breakfast, lunch, dinner and late night menus. Good bar. Excellent meeting rooms. A Culver's and a Ruby Tuesday's across the parking lot, both take about a minute to walk to.

The hotel created a special food and drinks menu just for our conference attendees; and we could also order off the regular menu if we wanted to. Every staff member went out of their way as if it was nothing. Housekeeping requests were promptly delivered and the front desk followed up to verify delivery.

Avondale is on the west end of the Phoenix Metro, but this hotel is right off the I-10 and that makes it freeway close to anything on the west side and center of Phoenix.

This hotel is a great choice whether you're staying for a day or a couple of weeks.

Room Tip: So far have never had a bad room here. The soundproofing is excellent, so you should be good no matt...
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  • Stayed: September 2012, traveled on business
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Thank JeanneTGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMM_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this reviewResponded September 5, 2012

Thank you for the WONDERFUL review and I appreciate you taking the time to inform loyal trip advisor travelers. I look forward to sharing your comments with the entire team. We appreciate the fact that you notice the exceptional service you received and that is what we are all here for.
We too enjoy the conference so much. It allows us the opportunity to step back from our everyday jobs and work together to make sure your conference was a success. And at the same time have fun doing it. We hope to see you all again next year!!

Jason Moore
General Manager

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387 - 393 of 413 reviews

Reviewed September 3, 2012

I will advice everyone to stay away from using this location of Hilton. They have bugs in their rooms and their customer service is terrible especially their manager. I was treated with total disrespect and disregard.

  • Stayed: August 2012
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Thank izu71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMM_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this reviewResponded September 5, 2012

I appreciate you taking the time to write a review regarding your stay at our hotel. I am disappointed to read your stay was not an exceptional one and would appreciate hearing more about your experience. We do take steps to prevent bug problems and contract with a third party vendor. Unfortunately living in the desert it can be an obstacle for everyone. We take great pride in our facilities and the entire team will be disappointed your stay was not what we are all about and that is the customer. I would like to further discuss your review to get a better understanding of your experience. Please feel free to contact me direct at 623-882-3351 or Jason.moore@hilton.com.

Sincerely
Jason Moore
General Manager

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Reviewed June 18, 2012

Nice hotel. Usual Hilton Garden Inn. Did not have my AARP number when I booked online. When I checked in asked for the aarp rate and was told that I was receiving it. As I remember, it was $10 cheaper. Just let it slide, it was late and only $10. Bed is firm even after adjusting it. Love that they wash the top bed cover every time. No mystery stains to contemplate. Since we checked in late at night we did not use any facilities. We did go down to the bar (thank you for having one! ) and had a nice drink. The bartender was an especially nice man. Sorry can't remember your name. Probably will stay again as it is close to a relative's house.

Room Tip: We were on the 4th floor on a Saturday night away from elevator and we heard nothing...
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  • Stayed: June 2012, traveled with friends
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Thank jdkbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2012

We stayed on the first floor. The room ceilings were very high, so we did not hear anyone walking above us. The room was clean and a decent size. I am not a fan of memory foam mattresses, but theirs are comfortable because you can adjust the firmness. The only complaint we had was the TV was small, only about a 24 inch widescreen.

Stayed: March 2012
1  Thank fifitraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2012

Customer service is first and foremost here. The staff is very personable and will do everything they can to make your stay enjoyable. One of the better gyms I've seeen for an HGI, and the outdoor fireplace offers a great setting to relax and enjoy a drink or two. The room, like all other HGIs, was comfortable and clean. There was some construction going on near the hotel, but it didn't seem to disrupt hotel operations. As usual, the cooked to order breakfast is wonderful!

Room Tip: The rooms above the second floor, away from the elevator, and on the south side are quieter.
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  • Stayed: October 2011, traveled on business
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Thank SCUBADMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2012

Stayed at this hotel for a week and held a business function there, as well.
Hotel is nice, clean, fresh decor, well-maintained. There is a very nice outdoor seating area, complete with an open-air fireplace.
This facility has an outdoor heated pool, as well as a fitness center. This one actually has weights and more than one treadmill! There is a guest pay-laundry, which I find convenient.
There is full service bar and restaurant. I had meals all week at the business function, and the food is good. There is also a Ruby Tuesdays within walking distance. Breakfast is not free, nor is there any kind of weekday managers reception.
Rooms are good, with free internet and flat screen tv. Window actually opens! Bed and linens are comfortable. There is ample storage, and each room has coffee pot, small fridge, and microwave. Bathrooms are of a good size, but mine had only a shower.
Staff is super-friendly and customer focused.
My complaint: this hotel is not within walking distance of anything. No shopping centers, no parks - no sidewalks, as a matter of fact, no grocery stores, nothing. You will have to drive everywhere. You do have easy access to I-10, however, and the hotel has a shuttle that will take you, free of charge, to anywhere in a 5-mile radius. It is also an easy 20-minute ride to the airport.
Be warned that construction is taking place right across from the hotel. The noise isn't unreasonable, though, and the biggest inconvenience is that the roadway is also torn up in front of the hotel.

Room Tip: Ask for a room farthest away from the construction.
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  • Stayed: January 2012, traveled on business
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Thank lclarknj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMM_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this reviewResponded January 18, 2012

Thank you for the wonderful review on the hotel. We appreciate you taking the time to write the review and for completing the Hilton World Wide survey as well. Social Media is very important to our industry and reviews like this only enhance our opportunities. Thank you again and hope the next time you are traveling to the Avondale area you will consider staying with us again.

Jason

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Reviewed December 5, 2011

Stayed a couple nights for business........I'm an Hhonors member, and so upon check-in, I was delighted when I was given a bonus of fresh homemade salsa and a bag of chips......the salsa was a very unique and delicious way to reward their customers loyalty and it is a great idea. The room was very clean and comfortable and quite as it was the week following Thanksgiving. Breakfast was very good and the staff is very accommodating

  • Stayed: November 2011, traveled on business
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Thank Edmundo_de_ABQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMM_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this reviewResponded January 18, 2012

Thank you for the wonderful review regarding your stay. We appreciate the comments regarding the salsa. We make that fresh daily and it is something a little different to offer our diamond members. Again, thank you for the positive review and apprecaite overall great scores.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Phoenix/Avondale

Address: 11460 W Hilton Way, Avondale, AZ 85323-5004
Phone Number:
Location: United States > Arizona > Central Arizona > Avondale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Avondale
Price Range: $96 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Phoenix/Avondale 3*
Number of rooms: 123
Official Description (provided by the hotel):
Conveniently located off I-10 and Avondale Boulevard, in the progressive West Valley corridor of Phoenix. We are very close to restaurants, golf, shopping, movie theaters and other attractions such as the Jobing.com Arena, Phoenix International Raceway and the new University of Phoenix Stadium! You can relax knowing the quality and assurance of the Hilton Garden Inn Phoenix-Avondale has to offer being a part of the Hilton Family. ... more   less 
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Also Known As:
Hilton Garden Inn Phoenix/Avondale Hotel Avondale
Hilton Garden Inn Avondale
Hilton Avondale
Avondale Hilton

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