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“poor billing service. Double billed for my room”

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Homewood Suites Phoenix-Avondale
Ranked #1 of 2 Hotels in Avondale
Certificate of Excellence
Reviewed April 16, 2013

double billed for the 2 week stay. received hard time, when trying to reverse their error.
They were extremely rude. Hotel was very clean, free breakfast was ok, not the best.................................................................

  • Stayed: April 2013, traveled on business
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1  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this reviewResponded April 19, 2013

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 - 376 of 432 reviews

Reviewed April 7, 2013

Hotel was a bit out of the way of downtown Phoenix and is in a quiet part of the city [southwest corner]. Ruby Tuesday + Culver's offer decent food choices and are within a two minute walk. Good proximity to Goodyear Field [Cleveland/Cincinnatti spring training facility].

Front desk staff were all very friendly and helpful, and were always smiling. Breakfast was consistently mediocre - hot food options rotated daily, but all were below average at best. One staff member alone ran the breakfast and seemed to be overwhelmed at times as many food options ran out quickly and took a long time to replenish. Only stayed for the complimentary dinner once - burgers, which were poor - but the hotel offers draft beer complimentary with dinner, which is fantastic.

Rooms were clean, large. Stayed in a one bedroom suite. Kitchenette was very useful. Shower had great pressure, good heat. Air conditioning was incredibly loud. The maids we spoke with [three in all] did not speak a word of English, so even though we requested that only one bed be changed of sheets [and nothing else cleaned], the entire room was serviced both times. Pool area was very nice but pool was very small and, with a full hotel, got very crowded, very quickly.

All in all it was a good experience with no real issues that would inhibit future stays! Definitely recommended.

  • Stayed: March 2013, traveled with friends
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Thank 307x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this reviewResponded April 15, 2013

Thank you so much for your review! See you next time you're in town!

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Reviewed March 26, 2013

The hotel was clean, and the rooms very comfortable with a separate bedroom, living room/kitchen with a door between them. The evening reception actually had light meals as well as beverages on Mon to Thursday. The Ruby Tuesday next door is excellent. I would definitely stay again.

Room Tip: Ruby Tuesday restaurant is only one block from hotel and is outstanding!
See more room tips
  • Stayed: March 2013, traveled with family
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1  Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this reviewResponded March 29, 2013

Awesome! Thank you so much for your review! Please come and see us anytime!

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Reviewed March 24, 2013

Beautiful hotel with great location. Close to stores and restaurants and highway. Excellent breakfast and very quiet rooms. A/C unit was a bit noisy but no noise from other guests. Pool was lovely and hot tub was nice.

  • Stayed: March 2013, traveled as a couple
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Thank REDBIRDCHEF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this reviewResponded March 29, 2013

Thank you so much for your wonderful review! I hope to see you back soon!

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Reviewed March 21, 2013

This hotel is your basic nice hotel (clean, near the interstate, nice bedding) with a big difference. They offer breakfast and dinner (Mon-Thurs) with wine and beer!!! Although the food was ok--nothing to write home about, it was filling and after a day at the track or ball game, it's nice not to have to go out. Food could have easily been improved and probably at a reduced cost-- more veges in the fajitas, more salad and less meat. Rooms were quiet (although you could hear doors slamming). Nice pool and hot tub with lifts for the handicapped (they worked well). Great location. Conveniently near the racetrack and ballfields for Reds and Indians. Located right next door to the Hilton (sister properties), but I liked the Homewood much better. Better pool, breakfast, dinner, drinks, room. Best value. We will stay there next year!

  • Stayed: March 2013, traveled as a couple
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Thank scootiequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this reviewResponded March 29, 2013

Thank you so much! I am so glad you enjoyed your stay with us and I look forward to seeing you back here next year!

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Reviewed March 20, 2013

Each day we had to ask for fresh fruit. We were told that when they put it out... "it disappears". Isn't that that point? Most Homewood's have a basket of fruit at the front desk all day long. Not here. Staff did not do a good job keeping breakfast items filled. Each time we were there (4) we had to ask for refills on items. Our room was cleaned and we had to ask for paper towels, and tissues. They were gracious in giving the items... but customers should not have to ask for everything. We had a very noisy fridge that was fixed when we asked. We also found the back door to hotel propped open several times. I bit concerning for safety.

Hotel was very clean. AC system loud in the rooms. We are wishing we had stayed at the Hilton next door.

  • Stayed: March 2013, traveled on business
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3  Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this reviewResponded March 29, 2013

We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the issues in your room and with the breakfast. We will work with our maintenance team and the Kitchen Mgr. to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.

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Reviewed March 14, 2013

Good value. Very good location near the Reds/Indians Stadium. The property is in excellent condition. Breakfast was fair... All around good value for your money. The restaurants and general area is all new.

  • Stayed: March 2013, traveled solo
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Thank 53bengals#1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this reviewResponded March 19, 2013

Thank you so much for your wonderful review! Thank you for your business and we hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Phoenix-Avondale

Address: 11450 W Hilton Way, Avondale, AZ 85323-5004
Phone Number:
Location: United States > Arizona > Central Arizona > Avondale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Avondale
Price Range: $111 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Phoenix-Avondale 3*
Number of rooms: 123
Official Description (provided by the hotel):
Conveniently located off I-10 and Avondale Boulevard, in the progressive West Valley corridor of Phoenix. We are very close to restaurants, golf, shopping, movie theaters and other attractions such as the Jobing.com Arena, Phoenix International Raceway and the new University of Phoenix Stadium! You can relax knowing the quality and assurance of the Homewood Suites by Hilton Phoenix-Avondale has to offer being a part of the Hilton Family. ... more   less 
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Also Known As:
Homewood Suites Phoenix-Avondale Hotel Avondale
Homewood Avondale
Homewood Suites Avondale
Avondale Homewood Suites

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