Purchased a Suite with King size bed NON smoking. Received a dirty non suite smoking queen size bed! The hotel attendant said there was nothing she could do and "we can't give you another person's room because it would be unfair to the guest who made reservations." I made reservations and they didn't honor them! They offered no refund or consideration of any kind. There was no manager on duty. The front desk attendant customer service was pathetic. She said she was about to get off and if I called down and spoke to the next person on duty "he would be rude to you I can tell."
This is a 2 star hotel but charged $179.50 a night! We were treated like garbage by this hotel. Why in the world are people giving them 4 and 5 star reviews? Did you not notice the stains on the floor and lamp shades? Did you not see how dirty the rooms are?
I have stayed at 5 star hotels for less than I paid for this Bates Motel like experience. I would sooner sleep in my car than sleep at this trashy hotel again. Just to drive home the point here...my wife was ready to slap the hotel attendant on duty the night we checked into the hotel. There literally looked like there was a crime scene in my hotel room!
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- Also Known As:
- Sleep Hotel Auburn
- Sleep Inn And Suites
- Sleep Inn Auburn
- Auburn Sleep Inn