First, the good: The hotel is clean and appears to be well-maintained (with the exception of the non-working elevator that was not marked as such but was clearly broken). The beds were comfortable, the hallways were quiet, and the location is convenient to the Interstate.
And the not-so-good: The front desk staff was not very helpful. We were checking in for a wedding that afternoon, and another member of my extended family had already called ahead and been told that early check-in would not be a problem for any of the three rooms in our group. However, when we arrived at 2 pm (1 hour before check-in), we were greeted by the front-desk staff with, "Oh, you're early. You can't check-in." Fortunately, another member of our group had been allowed an early check-in, so we were able to get into their room to change for the wedding. At about 2:45, my husband went downstairs to check on our room, and was told "no, it's still not check-in time." Amusingly enough, my sister and her family were standing there checking-in to their room. Suddenly, our room WAS ready; overall, it seemed that the front desk staff just didn't want to be bothered.
The breakfast was included in the room rate we got as part of the wedding group; it was adequate, but had I paid the normal $9.95 per person charge for that meal, I would have felt very ripped-off. It was pretty standard hotel breakfast, and I have had breakfasts at other hotels where the meal is included in the price (Embassy Suites, for example) that were far better. In addition, the service at breakfast was very uneven. While one server was friendly and helpful, the other server who brought us silverware and drinks was bizarrely unfriendly--in answer to my comment, "We need one more set of silverware here; we're just going to borrow a chair from a table that has an extra one since we need one more for our group", she responded "I wouldn't . . . " and walked away. What? (I did borrow a chair from another table, and it wasn't a problem.)
Overall, I would consider staying here again if attending a wedding or similar situation where a group rate could be obtained, but if I visited on my own I would investigate Auburn's other hotel options.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Auburn/Opelika, AL hotel is less than three miles from Auburn University, minutes from Tigers football at Jordan-Hare Stadium and basketball at the Auburn Arena. For business travelers, this Auburn, Alabama hotel is convenient to several industrial parks as well as key Donaldson, Briggs & Stratton, and Wal-Mart facilities. With easy access to the interstate and just seven miles from Robert Trent Jones Golf Trail at Grand National, Auburn Links at Mill Creek or Moore's Mill Club, golfers have great access to fine golfing in Alabama for business meetings or a leisurely day on the fairways. Choose from a spacious Guest Room or Suite at the Hilton Garden Inn Auburn/Opelika hotel and relax in a warm and inviting ambience designed to be comfortable and functional. Work into the night in comfort with a large work desk and ergonomic chair with task lighting. A 24-hour Business Center allows you to print remotely and securely when you need to. Each room is equipped with a hospitality center which features a microwave, refrigerator and coffee maker. Tasty treats, evening snacks and meals can be purchased anytime from the 24-hour Pavilion Pantry(R) for preparation whenever you need them. Stay connected with complimentary high-speed internet access. Relax with HD TV Channels and complimentary HBO on a 32-inch flat screen TV in a comfortable sitting area and sleep peacefully in a signature Garden Sleep System(R) adjustable bed. Stay connected with complimentary high-speed internet access and a 24-hour Business Center with secure PrinterOn(R) remote printing. Relax with your group, colleague and friends in the Pavilion Lounge for a relaxing refreshment or coffee at the end of a long day. Get a great start to each day with a delicious cooked-to-order breakfast at the Great American Grill(R) which also offers evening dinner or room service. A complimentary fitness center and an outdoor pool offer the perfect opportunity for some leisure time after a long day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Priceline, Hotels.com, Expedia, Booking.com, Travelocity, Hotwire, Cheap Tickets, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Hilton Garden Inn Auburn/Opelika reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Auburn/Opelika Hotel Auburn
- Hilton Auburn
- Auburn Hilton