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“First Casino & Hotel supporting Running to the End of the World”

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Wind Creek Casino & Hotel, Atmore
Ranked #1 of 5 Hotels in Atmore
Certificate of Excellence
Whistler, Canada
Level 6 Contributor
169 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“First Casino & Hotel supporting Running to the End of the World”
Reviewed October 30, 2013

The Wind Creek Casino & Hotel in Atmore, AL, really stands out with more only the casino and hotel but with a full complex including movie theater, a great outdoor pool with outdoor bar, a separate fitness center and the spa which includes a cooking class facility. The height of the hotel provides an amazing view the higher your room is on those great full wall panoramic windows. Even though there is not business center, they provided a laptop to navigate online. Also the care kit was really good. And I loved the TV system and the new house keeping sign technology.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jmkliur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, Atmore, responded to this review, November 9, 2013
Thank you so much for the kind words. Things are starting to grow around here and we certainly hope that view of the countryside doesn't get tainted! I love it when our guests have nice things to say about us. We appreciate you and hope that you come back to stay with us again soon!
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790 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • Any
English first
SC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 27, 2013

My husband and I had stopped here a few times on our way to Biloxi. We were always impressed with the cleanliness, but never dined or stayed overnight. Last week, we decided to stay one of our two free nights. Our expectations were exceeded! Although our room wasn't ready, Lisa, the clerk who greeted us at the reservations desk was so nice and helpful. Sandy later checked us into a room which was so comfortable and beautiful, with a spectacular view! Several times that evening and the next morning during check out we ran into Lisa, who greeted us by name. During our stay, we dined at the Taste buffet and enjoyed the live band that night. After a ten hour drive to Atmore, we welcomed the comfortable bed. The next morning, the water went cold during our shower, but it was such a minor inconvenience we didn't bother mentioning it as we again chatted with Lisa as we were taking our luggage to the car. We dined at the buffet, again and played for several more hours before preparing for our long drive back home. Our only regret---we didn't take advantage of both nights. Very nice place. Lisa is truly an asset to the hotel. We will definitely return.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AS282623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, Atmore, responded to this review, November 9, 2013
I am so glad to hear that you enjoyed your stay with us and certainly hope that you take advantage every chance that you get!!! I have made sure to pass along kudos to Lisa for the excellent service. I am always happy to hear compliment when one of our team member is doing a great job. Thanks again for all the compliments. Hope to see you again soon!
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Summerville, Georgia
Level 5 Contributor
90 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 27, 2013 via mobile

Well? We won $50.00. After that. We thought we would check out the food section. Oh boy!! We were in for a surprise!!! Nothing really! Anywho! We was there for fun!! And that's what we had!! Nice play to stop and have some great fun and try our luck at winning a buck!!

Stayed October 2013, traveled as a couple
Helpful?
2 Thank misscandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, Atmore, responded to this review, November 9, 2013
Thank you so much for stopping by and giving us a try. We are glad that you enjoyed your time with us and took a little $$$ home with you!
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Carrollton, GA
Level 6 Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed October 24, 2013

Valet was very nice and friendly, no real problems at checkin, except not having the non-smoking room I had requested. We had to stay in a smoking room, but we spent little time actually in the room, so it wasn't that big of an issue. I just don't understand why they let you reserve something and then give it to someone else.

Cocktail service was hit and miss, depending on what area we were playing in. There were many times we had to make a trip to the bar, but we weren't charged for our drinks. I think it's usually a matter of making it clear to the bartender that you've been playing for quite some time with no cocktail waitress in sight. There are definitely cocktail waitresses, but I think that they just work such a large floor area that it's difficult for them to keep up.

We didn't notice any malfunctions of machines, other than the ATM's at one time. It seemed that they must have all gone down and were out of service for a period of time, because we tried three and none of them would read my debit card or my friend's card, but I'm not sure if that's an issue with whoever services those or an issue with Wind Creek. Eventually I was able to find an ATM that was accepting cards, though.

Had a bad experience with our server and with our food at the grille for breakfast. The server was extremely rude, we had to ask more than once for drink refills, one order was brought out completely wrong and sent back. Once the order was corrected and brought out, she never apologized, and although the side item that had to be fixed was hot, the Philly sandwich was ice cold. You'd think they would at least have had the sense to microwave it for 30 seconds before sending it out. We complained to the checkout clerk before leaving, and she said that we were the third one of the morning. Of course, we had enough comps to pay for all of the food, so we didn't make a big deal of getting something taken off of our meal.

Checkout was a breeze with the onscreen menu on our TV, then we simply dropped the keys in the box near the elevators. Valet promptly brought the car around, too.

Actually had a little luck and doubled my money on this trip.

Room Tip: Don't expect a non-smoking room even if requested at time of reservation.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PistolPie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, Atmore, responded to this review, November 9, 2013
Thank you so much for your honest feedback. We are glad that you enjoyed your overall experience. I have forwarded your comments along to the proper departments so that we can all work together to ensure that you receive the best possible service when you visit with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rogers, Arkansas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2013

We recently stayed at the hotel for a few days while visiting family. We normally stay at the Hampton Inn across the street. The Wind Creek has great curb appeal. The hotel looks very nice and modern. The hotel grounds, and rooms were nice. We had a room overlooking the pool area. The beds were comfy. One out of the two lights were not working in the bathroom. However, the room service never corrected that issue, but made sure everything else was tidy in the room. On our first night there we met friends and family for dinner and gambling. While gambling we were under the impression free drinks would be provided. We waited and waited several different times for a server which never came. We eventual approached an employee who was passing through the casino floor and was told someone would be over to take our orders. We finally went to the bar located in the center of the hotel and had to purchase our drinks that evening. The bartender informed us the drinks must be purchased from the bar. We bought a total of three rounds that evening. Not happy about the customer service we received for the amount of money we spent for the few days we were there between the hotel stay, gambling, food at the hotel restaurants, and drinks. The front desk and the floor employees are the first and last impression for Wind Creek Casino please improve your customer service.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 09_aj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, Atmore, responded to this review, November 9, 2013
I am very sorry to hear that you were unhappy with the level of service that you received. Our goal is to make everyone feel like they are at home and part of our family. I sincerely hope that you will give us another try soon so that we get a second change to "wow" you!
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Arab, Alabama, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 14, 2013

I absolutely love tis place. Most of my experience is at the location in Atmore but I have visisted the one in Wetumpka also. the only negative thing I have to say about either is that there is a lot of construction in Wetumpka, but that is just to make it better. Dont show up expecting to win a big jackpot, as with any casino, there are winners but there has to be losers to pay the winners. Overall I play here once a month and as in any casino sometimes you win sometimes you loose.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, Atmore, responded to this review, October 15, 2013
Thank you so much for the kind words and thank you for coming to visit us! I was recently up at Wetumpka myself and the construction is a huge pain but it will be so worth it once we get the new casino and hotel up and running! We should have the casino up in mid-December and the hotel after the first of the year!!!! Hope to see you again soon!
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Westville, Fl
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 10, 2013

Wind Creek Casino was exciting and the FIRE Steakhouse was super. Our two night stay was well worth the drive. Everyone on the hotel and casino staff were friendly and very helpful. We didn't win a jackpot but did win enough to pay for our trip, We enjoyed our stay and will make plans to return in the near future..

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Doug S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, Atmore, responded to this review, October 16, 2013
Thank you so much for the compliments!!! Here at Wind Creek we strive to make everyone feel like they are part of our family and I love to hear that we are doing a good job! I will make sure that I pass along kudos to all of our team members and send a special word to the FIRE for their excellent service! I hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wind Creek Casino & Hotel, Atmore

Property: Wind Creek Casino & Hotel, Atmore
Address: 303 Poarch Rd, Atmore, AL 36502-6312
Location: United States > Alabama > Atmore
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Atmore
Hotel Class:4 star — Wind Creek Casino & Hotel, Atmore 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Wind Creek Hotel Atmore
Wind Creek Casino And Hotel

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