We (two women late 50's) used the AAA tour guide to book this hotel as a half way stop in 17 hour driving trip. We saw a hole inside bathroom door probably created by cleaning cart/vacuum. We were never asked to fill out damages form or asked about the room by call or verbally. We arrived late and left early (just sleeping). We were never notified that and extra $150 charge was tacked onto the charge card until we reviewed the statement. In the process of disputing charge - Manager not available on weekends. Called Corporate Offices and they said owner is UNKNOWN to them and said they couldn’t get hold of manager. Web search found listing for owner as manager according to manager in charge – manager confirmed when I called 10 minutes after corporate. I was even asked to delay reporting to credit card company after they asked me to wait a week and then wait another week due to owner’s vacation. Given the run around and trying to resolve the Credit Company started dispute process reports and Better Business informed.
** AAA and AARP members and Women - AVOID BEST WESTERN ... this one takes advantage of older patrons. Very difficult to resolve problems... hours of phone calls, menus, etc. Please don’t ruin your vacation by staying at a Best Western.
- Official Description (provided by the hotel):
- This charming Athens, Alabama hotel is close to Athens State University and just South of the Tennessee border. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Athens
- Athens Best Western