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“Beware AAA/AARP members false accusations/damage charges”

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Best Western Athens Inn
Ranked #2 of 11 Hotels in Athens
Certificate of Excellence
Gulf Shores, Alabama
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Beware AAA/AARP members false accusations/damage charges”
Reviewed August 1, 2011

We (two women late 50's) used the AAA tour guide to book this hotel as a half way stop in 17 hour driving trip. We saw a hole inside bathroom door probably created by cleaning cart/vacuum. We were never asked to fill out damages form or asked about the room by call or verbally. We arrived late and left early (just sleeping). We were never notified that and extra $150 charge was tacked onto the charge card until we reviewed the statement. In the process of disputing charge - Manager not available on weekends. Called Corporate Offices and they said owner is UNKNOWN to them and said they couldn’t get hold of manager. Web search found listing for owner as manager according to manager in charge – manager confirmed when I called 10 minutes after corporate. I was even asked to delay reporting to credit card company after they asked me to wait a week and then wait another week due to owner’s vacation. Given the run around and trying to resolve the Credit Company started dispute process reports and Better Business informed.
** AAA and AARP members and Women - AVOID BEST WESTERN ... this one takes advantage of older patrons. Very difficult to resolve problems... hours of phone calls, menus, etc. Please don’t ruin your vacation by staying at a Best Western.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Felixio18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwa1329, Manager at Best Western Athens Inn, responded to this review, August 2, 2011
It is unfortunate that issues arise, during travel, but when checking into a room and you see significant damage in a room that you just walked into, it should be reported immediately, that way you are not held liable or responsible for the damage, This was not done by the guest, nor reported at check out.. All rooms in this hotel are inspected daily to make sure that the room is up to the Best Western standards, and that there is no damages in the room. Since the damages were not reported by the guest, and they were the last person to stay in that room, they accepted the responsibilty for the room. Unfortunately we had to replace the damaged door for the following guest that was reserved for this room type the same day. We are a proud Best Western and our guest accomodations are very important to us, and that is why we inspect all rooms daily so these types of issues never arise. Thank You . Management
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447 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (48)
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English first
Fort Wright, Kentucky
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 1, 2011

We stayed at the Best Western Athens Inn on Saturday, July 16th. I found this hotel online as I was looking for a halfway point between our home in Northern Kentucky and Panama City Beach, FL. I was trying to find a hotel location right off the interstate with a nice place to eat within walking distance. This one was perfect. I was only aware of the Applebee's immediately next to the property, but there were several more restaurants near by. Applebee's is our son's very favorite place to eat, so this was a big hit for him. The hotel room was very clean and had a microwave and mini-fridge in it. We also thought the shower/water pressure was really good....better than a lot of higher end hotels we've been in. The room was also quiet, which I think is big for everyone, but with our son being autistic, it was wonderful benefit. Overall it was a very pleasant stay, but I thought it was a little pricey for the type of hotel. However, I would definitely recommend it.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Emily_M1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwa1329, Assistant GM at Best Western Athens Inn, responded to this review, August 4, 2011
Thanks Emily for your wonderful response. We are very happy that we could accomodate you and your family. We do our best to make everyone feel at home. We look foward to seeing you in the future!!!
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Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 28, 2011

Stopped on the way to Florida with friends, just to spend the night, other local options were full due to an event. The front desk staff person was very friendly but we were put in a room with someone already in there and walked right in on him laying in bed ( a bit embarrassing). We were moved to another room of course. The rooms had been recently redone it appeared and were adequate for an overnight stay. The breakfast area was crowded and the food was not great.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Fieldtripmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwa1329, Assistant GM at Best Western Athens Inn, responded to this review, July 30, 2011
We appreciate your business. I am very sorry for any inconveniences or any problems that you may have occured. We are always looking for a way to better serve our guests. We hope to see you again in the future!
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Louisville, Kentucky
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 4, 2011

Stylish, comfortable, nice amenity hotel w/ great hot breakfast.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sissypwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwa1329, Assistant GM at Best Western Athens Inn, responded to this review, July 27, 2011
Thank you so much for your business and your great review. We hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level 6 Contributor
110 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed April 21, 2011

Our second night on our trip from Toronto to Pensacola Beach, and our first night on the way back one week later. Nice property, close to good restaurants, pleasant staff and nice hot breakfast. Wired and wifi internet, so was able to watch local Toronto news. Pool was closed (too cold). No complaints.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwa1329, Assistant GM at Best Western Athens Inn, responded to this review, July 27, 2011
Thank you so much for your business and your great review. We look foward to doing business with you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 4, 2011

Late March 2011 - We stayed at this hotel on our way down to vacation and then again on our way back home (so 2 nights total). Perhaps this is my fault for not reading the fine print but I DID NOT realize this is more like a Motel with outside corridors (i.e. your room opens up to the outside) as opposed to a Hotel with interior corridors. And I DO NOT LIKE my hotel room to open up to the outside....so when we pulled up I was surprised and not happy. But since we had our reservations I decided to go with it.

Pros - The ladies at the front desk were fast and friendly. There was a problem with the price of our reservation in their system (they had a higher price than what my printed reservation said)...but they quickly and happiliy corrected it an all was well. Also, it is nice that this hotel has free onsite breakfast. Bread, Fruit, Cereal, Muffins, Eggs, Sausage, Juice, Milk and Coffee. Very nice! It is actually one of the main reasons we chose this hotel!!

Cons - Again I do not like hotels that have exerior corridors...so that is a Con for me. And on our 2nd night (on our way home) they put us in a room right next to the stairs to the 2nd floor. And within 10 mins of us getting there...I had to call the front desk about all the banging around. People tromping up and down the stairs was LOUD and then the folks above us were banging something metal cuz it sounded like it was in our room. At one point I even went out of my room and looked upstairs...saw some people and some kids running around and I gave dirty looks and told them to keep it down.

So this experience again Reminded me if nothing else to #1 Never stay in a "motel" type place...#2 Never get a room by the stairs or elevator...and #3 Try to get top floor so you dont hear incosiderate people walking like elephants.

Room Tip: Get room on 2nd Floor...Far away from the Stairs!!
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  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CoopJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwa1329, Assistant GM at Best Western Athens Inn, responded to this review, July 27, 2011
We are very sorry that your stay here wasn't what you expected. We hope that you will try staying with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northeast Ohio
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 6, 2011

Easy access and great location when travelling 65. Pet friendly facility a plus. Clean, comfortable room for a good price.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HigherEdAdmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwa1329, Assistant GM at Best Western Athens Inn, responded to this review, July 27, 2011
Thank you so much for your business and your good review. We look foward to seeing you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Athens Inn

Property: Best Western Athens Inn
Address: 1329 US Highway 72 E, Athens, AL 35611-4405
Phone Number:
Location: United States > Alabama > Athens
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Athens
#4 Family Hotel in Athens
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Athens Inn 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
This charming Athens, Alabama hotel is close to Athens State University and just South of the Tennessee border. ... more   less 
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Also Known As:
Best Western Athens
Athens Best Western

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