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“Budget quality for premium price” 3 of 5 bubbles
Review of The Kimpton Donovan

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The Kimpton Donovan
Ranked #34 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
New York
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Budget quality for premium price”
3 of 5 bubbles Reviewed December 8, 2012 via mobile

The service and location are good. And the bed was adequate. But this is a lame hotel. I got the top room and was very disappointed overall.

You should expect very low ceilings and construction quality, and spartan rooms furnished with ikea and inspired by the jetsons. The "suite" did not even have bath tub or coffee maker! The stains on the nasty grey carpet did not help my impression of the hotel. I would have overlooked all of this at a budget hotel price point. But this isn't priced like a budget hotel. It's styled and priced as a design boutique.

I would not return and would not recommend this hotel. If I paid less maybe I would have felt otherwise.

I regret my choice to stay here.

  • Stayed December 2012
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MikeyNYC80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Kimpton Donovan, responded to this review, December 13, 2012
Hello MikeyNYC80,

Thank you for your review.

I certainly appreciate your feedback, but would hope for an opportunity to speak with you in regards to some of the specific challenges you experienced. Please feel free to email me at your convenience at Abe.liao@donovanhousehotel.com.

Hopefully we will be able to connect,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,493 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (402)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
maidenhead
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed December 7, 2012

Hotel Staff are really well trained and helpful..nothing is a problem for them.

Japanese fusion restaurant and bar in the hotel is great - food is especially good.

Rooms are ok, they look better on the photos than in real life, they feel a bit cold and not cosy at all. Also, the showers - whilst they look cool are pretty underpowered.

Good location.

I would stay here again!

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank goombie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Kimpton Donovan, responded to this review, December 13, 2012
Hello there goombie,

Thank you for your comments!

I appreciate the review and agree that Zentan, our adjacent Restaurant, is excellent! Try the Black Cod or Singapore Slaw next time.

Cheers,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelphi, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 4, 2012 via mobile

I took advantage of a gift certificate that I received. Very beautiful, luxurious hotel, and very friendly staff. Loved the room. The spiral shower was very unique; I didn't want to get out! lol The bed was very comfy, I slept like a baby! Also this hotel is only a 10-minute walk from the nearest metro, McPherson Square, which is a plus. I also was fortunate to get a room with a beautiful view of Thomas Circle. My only complaint is the parking situation. If you intend on staying here, plan ahead so that you wouldn't have to park here. There is a parking garage, but at $42 overnight, it's a bit pricey. Luckily I had an alternative, so I ended up parking somewhere else where I didn't have to pay and took the metro here. Thank goodness for the metro; it definitely helped. But other than that, I really enjoyed my stay! If I do come again here in the future, I'd like to come when it's warmer so that I can take advantage of the rooftop pool. It looks gorgeous from the pictures.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank KaMaria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Kimpton Donovan, responded to this review, December 13, 2012
Hi KaMaria B,

Thank you so much for your review!

I appreciated all of your positive comments regarding the Hotel and your experience. To quickly touch on our Overnight Parking Rates, they are set based on rates of our competitors and the immediate area. Hopefully that provided some clarity.

See you soon,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 4, 2012

I always wondered why someone would pay to stay in a hotel in their own city. Well, I finally did for my wife's birthday, and this was the perfect hotel. The bar and lobby lounge offer a perfect groove for a lively and romantic night out. And, the room decor is fun and funky. The staff were all really helpful, including the random maintenance guy who gave us a tour of the rooftop pool (closed for winter) and the city views. We passed on the free evening cocktail pass and chose the free continental breakfast. I was astonished when the waiter said continental breakfast included everything, eggs, bacon, etc. Well done!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PhlashDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Kimpton Donovan, responded to this review, December 13, 2012
Hi PhlashDC,

Thanks for your review!

Wow, sure sounded like an awesome "Staycation" or "Urban Adventure"! Hope you come back again soon.

Cheers,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 3, 2012

This is a perfect weekend getaway place. Helpful staff, very cool rooms and a free cocktail hour make this a very upbeat, happy place to stay for a weekend on the town. They need more housekeeping staff on board because the excellent help is a bit overwhelmed. The hotel was recently renovated and re-done, and it's really a treat to stay here!

Room Tip: Try to get a higher floor because the street noise level can be disturbing at night.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank lynnnaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Kimpton Donovan, responded to this review, December 6, 2012
Hello lynnnaj,

Thanks for your review!

I really appreciated all your comments, but my favorite was about our Staff. I will also certainly review the work load our Housekeeping Team is currently operating on.

Cheers,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 3, 2012

The hotel was lovely but you have to like "Italian" modern. There is free coffee and tea in the morning, free wine in the late afternoon, and, for Kimpton members, a $10/stay credit to use on the in-room minibar. Service was extremely friendly, courteous and prompt. The complimentary robes and umbrella to use during my stay came in handy. The restaurant in the hotel was excellent but there were also several other excellent restaurants within walking distance. For me, the location was great - 2 blocks to my business location. I would definitely stay here again.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank susanne703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Kimpton Donovan, responded to this review, December 6, 2012
Hi susanne703,

Thank you so much for your review.

All the positives are very flattering. I appreciate your thoughtfulness in the comments. My favorite being the comments about service being awesome. I hope you get to come back and experience it again in the the near future.

Cheers,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meadville, PA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 3, 2012

Got a very nice rate a major website that doesn't show the property name until after you purchase. We stayed two total nights in a queen room. The room was smaller with a bathroom that is designed to use the least amount of room (much the same concept as a cruise ship). We weren't enamored with the shower, the sink, or the lighting. The shower was in the shape of a nautilus and the entrance had a tendency to gather water, thereby causing you to walk through cold water to get to the area where the water sprayed down from the ceiling. The sink was a wide, almost flat-bottomed receptacle that didn't allow for good draining or cleaning (think shaving). The lighting is recessed, so don't count on great lighting of anything.

The staff were very friendly and accomodating. We did not choose to eat at the Asian restaurant that is located in the hotel, but we heard that it is highly regarded. The location was very convenient to all the major attractions and a metro station.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Timothy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Kimpton Donovan, responded to this review, December 6, 2012
Hello Timothy B,

Thank you so much for completing a review on TripAdvisor.

After reading your comments, I felt compelled to reach out and discuss them more in detail. We pride ourselves on providing an excellent experience, obviously not what you received. Feel free to contact me at Abe.liao@donovanhousehotel.com.

I appreciate it,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kimpton Donovan

Property: The Kimpton Donovan
Address: 1155 14th Street NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Green Hotel in Washington DC
#20 Luxury Hotel in Washington DC
#24 Business Hotel in Washington DC
#41 Romantic Hotel in Washington DC
#56 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Kimpton Donovan 4*
Number of rooms: 193
Reservation Options:
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Also Known As:
Donovan Hotel a Thompson
Donovan House Washington Dc

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