We booked a block of rooms at Donovan House when it was still part of Thompson Hotels. The switchover to Kimpton resulted in two booking systems and the inability to find our reservation for a small time. This of course resulted in a panic. Fortunately the desk staff and management at Donovan House were able to calm me down and resolve the issue. The staff were professional and polite, though on the phone the desk staff were a bit too quick to transfer you to someone else.
As others have mentioned the hotel is still in a state of transition as Kimpton puts its mark on the hotel. The room we had, as well as the rooms of our guests, were clean and comfortable. The decor is great, the bed comfortable, and the rooms were quiet.
The staff were very accommodating to our needs and our privacy. The pool hours were somewhat limited (it becomes a lounge in the evening).
Other reviewers' complaints seem to be off the mark. The rooms have the ability to be well lit, but almost everything is on a dimmer switch or done with back lighting, the lamps are almost always off and you have to turn them on manually. The shower head is an overhead waterfall type, so the pressure is not that great and the temperature range of the water is limited to hot or very hot, but the soaking tub in our room was amazing.
Room service hours are limited, but the food was fantastic and wasn't overpriced by hotel standards.
All in all we, and all of our out of town guests, had a wonderful experience here at an incredibly reasonable price. The hotel still has some kinks to work out, but the management team is clearly interested in making improvements, not excuses.
If you don't understand that a modern boutique hotel has modern furniture and design this isn't the place for you, if you love that aspect then this is the best option in DC. The rooms here are larger and better furnished than the W and at a fraction of the cost.
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- Also Known As:
- Donovan Hotel a Thompson
- Donovan House Washington Dc