Well, this was my first Kimpton experience, and I sure hope that Donovan House is not their norm. I really was not impressed, and would caution you before you stay here. Donovan House is an old hotel that has recently been taken over by Kimpton, but there are still a lot of flaws. First, the location is mediocre, it's not that close to anything exciting and not even that close to a subway stop, but it's not far either...so it's definitely doable.
Unfortunately, there was a lot of trouble with the pricing and online reservations. They charged me one thing online, then wanted to charge me more in person (the guy even said, "What website did you book this from?" Um, yours?) He told me he'd fix the problem, and upon checkout, guess what? The problem hadn't been fixed! The people checking in next to us had similar problems. Be careful!
Also, the room is just a weird design. It's supposed to be modern, but the shower is this strange conch shape. There's no curtain or shower door, so you get cold in the shower! They don't stock amenities in your bathroom except for shampoo and conditioner. I had to ask for lotion and a shower cap. Is that how all Kimpton Hotels work?! The worst part is that there's no TRASH in the bathroom. The first day, I moved the room trash can to the bathroom, but after room service, it got moved BACK OUTSIDE. Did they want us just to throw the trash on the ground? It didn't make any sense.
There's no coffee machine because they claim to have free coffee in the lobby every morning, but it always ends sooner than they say because we were never able to get any.
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- Also Known As:
- Donovan Hotel a Thompson
- Donovan House Washington Dc