A seamless process, no complaints whatsoever. We got everything we asked for and the host was very responsive.
The rooms were amazing, spacious, clean, well appointed. We knew we'd be far from downtown, but the property advertised a shuttle that goes to the Metro. There was often too many people for the shuttle ... people were left behind and had to wait an hour for the next one. And that's despite waiting up to half an hour in line ... theoretically its first come first served, but in reality the shuttle arrives and the crowd just pushes to the front. If you don't get on, it isn't feasible to take a bus.
The concierge had some incorrect information that caused 3 or 4 families to miss a tour.
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