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Traveler rating
3,429
845
235
101
67
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All reviews cafe du parc the round robin bar peacock alley white house beautiful hotel washington monument classic hotel beautiful lobby room service perfect location national mall room was large mini bar an upgrade two blocks smithsonian museums concierge
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63 - 68 of 4,677 reviews
Reviewed 4 weeks ago

We stayed at the Willard for two days prior to a work event for my husband. The hotel is beautiful and the centralized location was perfect for our sight seeing plans. I highly recommend staying at the Willard if you are looking for a location that allows you to walk or take a short Uber to monuments and other attractions. The hospitality was above and beyond anything I have witnessed at other hotels. I will visit The Willard again and I encourage everyone to put this hotel on the top of their list of places to stay in the DC area.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillardHotelManager, Guest Relations Manager at Willard InterContinental Washington, responded to this reviewResponded 3 weeks ago

Thank you for your review. We're appreciative of your feedback and deeply flattered by the kind sentiments. Here at the Willard InterContinental, our staff work incredibly hard to ensure that our guests have a memorable experience while with us. Learning you found our hospitality to be above and beyond, is music to our ears. We will be sure to share your feedback with our team. Should your travels bring you back to the Willard InterContinental, we hope to welcome you back soon.

Regards,

Willard Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Hard to point out the most outstanding feature of this hotel. Rooms are extremely well done, service is impeccable but perhaps the malt outstanding is the uniform friendliness of the hotel staff. From the front desk, to the restaurants to the housekeeping staff, without exception, a very friendly and accommodating group.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Richard248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillardHotelManager, Hotel Manager at Willard InterContinental Washington, responded to this reviewResponded 4 weeks ago

Thank you for the 5-star review. Hearing that you found our property to be excellent is music to our ears. Without a doubt, the reason behind our iconic property's success is our staff. They are an incredibly hard working group, whose friendliness and dedication to the guest experience is unlike anything I have seen at a property. They work incredibly hard to ensure our guests genuinely feel welcome and are well taken care of throughout their stay. We will be sure to share your kind words with our team. Thank you again for your review. We look forward to welcoming you back soon.

Regards,

Simon Chapman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

What a wonderful hotel! I always feel pampered and taken care of. Even if I am there for a short period, the entire staff is service oriented and accommodating. I hope to stay there every time I go to Washington!

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Pam Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillardHotelManager, Hotel Manager at Willard InterContinental Washington, responded to this reviewResponded 4 weeks ago

Thank you for such a complimentary review. We love that you love the Willard InterContinental. We look forward to welcoming you back soon!

Regards,

Simon Chapman
Hotel Manager

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Reviewed 4 weeks ago

We enjoyed our stay very much. They upgraded us to Executive Suite - so my kids were very happy. Amazing finer details in layout, decoration and amenities. The property has lots of history where most of all president and celebriites stayed. I felt humble learning that. Five star property!

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jjariwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillardHotelManager, Hotel Manager at Willard InterContinental Washington, responded to this reviewResponded 4 weeks ago

Thank you for your review. We're delighted to learn you enjoyed your stay and that you and your family were happy with your upgraded room accommodations. We hope to welcome you back soon for another excellent stay!

Regards,

Simon Chapman
Hotel Manager

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Reviewed 4 weeks ago via mobile

This is a beautiful historic hotel, which to me would mean little if it wasn’t also a comfortable and welcoming place to stay. Service, as you would expect in a hotel of this caliber, is great. But to me it is the size, comfort and furnishing of the rooms that makes this hotel really shine. Many thoughtful touches throughout. And the location puts you in the heart of Washington DC, walking distance to the most popular destinations and museums.

Do your wallet a favor and skip the in-room refrigerator bar and snack selection. $40 for a half-bottle of mediocre wine or $9 for a beer? Really? But the Nespresso coffee included with the room is a nice treat in the morning.

Date of stay: September 2019
Trip type: Traveled with family
Thank Loves2Travel2gether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillardHotelManager, Hotel Manager at Willard InterContinental Washington, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. We're pleased to learn you found the caliber of our historic property to be great due to the size, comfort and furnishings. Here at The Willard, the guest experience is of the utmost importance to us. Our team works incredibly hard to ensure that our guests have everything needed for both a comfortable and enjoyable stay. Learning we accomplished this for you is music to our ears. We hope to welcome you back soon.

Regards,

Simon Chapman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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