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“Great Location; Small Average Room”

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Willard InterContinental Washington
Ranked #14 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersBronze level
Richmond, va
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Location; Small Average Room”
3 of 5 bubbles Reviewed December 11, 2005

Gorgeous lobby and friendly staff. No complaints on service. Room very small. Got a good deal on the gov't rate but room was downsized (I hope!). Very small average "holiday inn traditional" decor. Nice bathroom marble counter(toiletries stink as well) but small shower and bathtub average. Expected much better for price. In no way in league with a loews or ritz hotel, but the location cannot be beat...near white house, mall area and museums!! There is a great small bakery across the street, a barnes and nobles and the landmark, "Old Ebbitt"--don't miss this one! Ask for the courtyard and enjoy! One small warning: DO NOT take anything out of bar to view or put in your drinks. it is sensored and will charge you for everything you lift up. We did not read the fine print and were charged for everything we removed to put our water in and then some. They removed it but it took some haggling. one surprise..their #20 Breakfast brunch at willard was very good with all fresh fruit, pasteries, eggs, bacon, etc!

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank MindyMRichmond_va
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,662 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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A TripAdvisor Member
2 of 5 bubbles Reviewed December 8, 2005

My stay at the Willard may have been unique, since the other reviews have been glowing. I went with two friends, and we were dressed in jeans and sneakers. The staff treated us horribly! The doormen wouldn't help with the doors or your lugguage, and the concierge was very rude. Our room was nice, but not $450 worth. I expected the Willard to deliver the service you would receive at the Four Seasons, but that was not the case. The location was great and the lobby was beautiful. But in the evenings the lobby turns into a smoking room and you can barely breathe as you walk through the lobby to the elevators. I personally would never stay here again, and save the few cents and stay down the street.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed December 6, 2005

We stayed at the Willard for 2 nights in November. I chose it for the location, as we only had a couple of days of sightseeing. The location is PERFECT, a block from the White House, the Washington Memorial, The Mall and many of the Smithsonian Museums are all close by.

However - for a tourist, dressed in jeans and tennis shoes - you get strange looks from other guests in the lobby who are dressed in business suits and ties. Be prepared for this if you are a leisure traveler. Perhaps there is a more relaxed atmosphere on the weekends.

The lobby is magnificent and splendid. A harp player and piano player entertain in the evening and it is just a beautiful place to relax and people watch. The room we had was nice, I have not a single complaint about it, it had nice amenities that you don't find elsewhere - the TV was piped into the bathroom with a speaker, the typical bathroom amenities included cotton balls, q-tips and luxurious bathrobes. The hotel has true turndown service with mint on pillow and they even put a little weather forecast for the next day by your bed. The closet was large and included a safe.

I must say: I was disappointed in the personal service, however. There are many bell staff roaming around the lobby, but not once did any of them open the lobby door for me when I was coming or going, even they were standing there doing nothing. Further, they allowed me to drag my luggage out of the hotel without ever offering to help. Upon checking in, we were told our room would be ready within 30 minutes and they would call our cell when it was finished. We did not hear from them for 2 hours. When we finally got to our room, the luggage took another 40 minutes to arrive. We also requested that space be made available to us in our mini-bar, for which they charged a $15 fee and then it took 4 hours to get someone to get it done.

I also found the attitude of staff to be quite snooty rather than warm and inviting...but, again - perhaps that was due to the jeans!

Overall, this is a wonderful hotel property with a wonderful location...but, there are just a few things that keep them from perfection.

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffern, NY
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 28, 2005

I have been looking forward to staying at the Willard ever since I had read that Lincoln stayed there prior to his inauguration. It was all I expected and more.
The lobby is beautiful, with great floral decorations and comfortable seating areas. The room was spacious and nice. The staff were all very helpful and pleasant, from the front desk check in to the concierge to the cleaning people and room service people. The food delived for room service was excellent....it came hot and on time. The location is
very central and the sense of history makes it a far
better experience than the JW Marriott next door.

Stayed November 2005
Helpful?
3 Thank Howiekap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
5 of 5 bubbles Reviewed November 10, 2005

We had a flawless stay: check-in was smooth, room was large and quiet, service was fine. The morning breakfast buffet was above average; it actually filled us up until dinner. There was soothing harp and piano music every tea time and dinner time. I agree that small children might not like it here. Location, two blocks from the White House and an easy walk to the Smithsonians, was convenient. We did not eat in the Willard Room because their menu looked a little boring, as well as expensive. I'm sure it was excellent. We did eat next door at the Occidental Grill, a good choice, especially after walking around all day.

Stayed November 2005
Helpful?
4 Thank JoyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed October 23, 2005

Our family of four stayed here four nights using our Priority Club points. Service was impeccable. Front desk a dream. Mistakes on bill were quickly and accurately corrected.

Great location. Enjoyed seeing Bush 41 and wife Barbara in the lobby.

This is the best hotel I have ever stayed in my life. Only comparable place would be Charleston Place in Charleston, SC.

Would not hesitate to stay here again.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston, FL
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed October 13, 2005

I have stayed at the Willard for a week each year for the past eight years. Not only is the Willard the best hotel in Washington D.C., it is one of the best hotels in the world. I have never had a complaint with my room, any of the restaurants, or the staff. To the contrary, the staff has always been extremely accomodating. Several of the reviewers on this site mention the prevalence of smoke in the lobby and throughout the hotel. I have never noticed any smoke smell in the hotel other than in the bar. My wife will complain about smoke if it is in the same county and she has never noticed a smoke problem at the Willard. From the desk clerks, who always welcome you back to the Willard, to the concierge who will work cheerfully and diligently to recommend a restaurant or get you theater tickets, the staff could not be more efficient and personable. I always look forward to returning to the Willard!

  • Stayed February 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank wtmarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Willard InterContinental Washington

Property: Willard InterContinental Washington
Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004-1047
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#8 Family Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#26 Green Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
Located in the heart of the nation's capital, two blocks from the White House, The Willard InterContinental Washington, D.C. offers 335 spacious and elegantly appointed guest rooms, 41 of which are suites, that exude a unique blend of contemporary luxury and historic charm. Many of The Willard's guest rooms feature views of Pennsylvania Avenue and historic landmarks like the Washington Monument as well as downtown Washington, D.C. The Willard has been the site of many prestigious meetings, conferences and social events for nearly 200 years. With 19 meeting rooms and over 22,000 sq. ft. of event space, The Willard features unique and elegant function rooms including several ballrooms from which to choose. Discover a relaxing counterpoint to the busy pace of Washington, D.C. as you savor the fare at Cafe du Parc, featuring delicious French bistro cuisine and exquisite house-made patisseries. Reserve a table on one of Washington's most popular terraces' or dine inside in a modern, sleek Parisian-style setting. Join us for a drink in the historic Round Robin Bar. Located just off the lobby of The Willard, the Round Robin Bar has been a lively meeting place for Washington's political and social elite since the days of Abraham Lincoln. Long celebrated as one of the best in D.C., this legendary bar was known as the nexus of "Rum Row" and the "E street Corridor" -- plying its trade to luminaries such as Mark Twain and Walt Whitman. Today, this fashionable downtown spot draws a smart, stylish cross section of DC movers and shakers. The Round Robin Bar is open seven days a week, Monday through Saturday from 12 p.m. to 1:00 a.m. and Sundays 12:00 p.m. to midnight. ... more   less 
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

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