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“Poor treatment”

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Washington Court Hotel on Capitol Hill
Ranked #90 of 140 Hotels in Washington DC
Certificate of Excellence
Cheshire
Level Contributor
8 reviews
7 hotel reviews
“Poor treatment”
Reviewed March 29, 2013

I arrived at 11pm after a long trip, and they did not have my pre-paid room. They "walked" me to another hotel 5+ miles away--very inconvenient and caused me to lose sleep, and have to rush to my morning appointment to beat traffic. No compensation was given.

Use extreme caution booking this hotel. They do not honor their commitments, and don't care about anything but making a buck off the customer.

  • Stayed March 2013, traveled on business
    • Value
    • Service
Helpful?
Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,380 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (272)
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Albuquerque, New Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2013

Close to Union station which is a plus as I flew in to BWI. Easy walk to Capitol, National Gallery, etc. Easy check-in. Crab bisque in restaurant very tasty. Room is basic. Nice bed and bathroom. Thin walls, was awakened by very loud lady talking about sight-seeing around 4:30 am. Staff respected the privacy please request on the door. Adequate meeting facilities. Very handy Starbucks across the street, but was accosted by no less than 3 homeless while inside the store, countless more outside.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mnitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman, Washington
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 26, 2013

I've been to DC on other occasions and always needed to take the Metro for meetings. Not this time. Everything was in walking distance...and walking is healthier. Plenty of space in the rooms, comfortable beds and although they had a charge for wireless internet, the free internet from the lobby worked in my room on the 7th floor. I didn't get the rates mentioned in other review since I was part of an association meeting. Food was fine, breakfasts were reasonable and other restaurants again, were in walking distance. I had one slight problem with the room and within 10 minutes of my call to the front desk, a hotel repair person was in the room and had it fixed in 15 minutes.

Room Tip: Most room face an interior court. I was on the 7th and still could take advantage of the free lobby...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granite City, Illinois
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 26, 2013

Hard to make reservations but once you're checked in you're treated like royalty. Great service, especially Paul at the desk. The food was great. It is near and I mean within walking distance of many sights.

Room Tip: Get a corner room at the end of hall, quiet!
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank CathyLou1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 25, 2013

Stayed at the Washington Court for the weekend of March 21-24, while visiting Georgetown Law Center with my sons. The service was great from the moment we arrived with a terrific doorman and valet. Check-in was easy and the room was comfortable.
The hotel is a little pricey, but expected due to it's location. Room service was timely and breakfast was good. (never ate dinner in the hotel). Breakfast buffet is available, but we had ala carte and it was fine.
Lobby bar was small, but service was prompt and there were always a few people around. Drinks are again pricey, but expected.

Very easy walk to National Mall and all surrounding sights and attractions. Extremely great location if you're visiting Georgetown Law School (it's across the street).

Parking is expensive,($43.00 overnight) but there really isn't anywhere to park if you want to stay this close to the Capitol. Parking in close by garages cost about the same.

Overall a very nice stay and I would go back when visiting my son.

Room Tip: Stayed in a double, nothing spectacular, but well appointed and comfortable.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vacationloco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundas, Canada
Level Contributor
256 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
Reviewed March 23, 2013

We got a good deal on this place and paid about $100.00 per night. At that rate I was quite happy with this hotel. It is centrally located, clean, staffed with very helpful and friendly staff and it has a lovely lobby. If I had paid full price I would have been bothered by the need for refurbishing, so it is relative. The bathroom in particular needs an overhaul, as there is some rust, grime and mildew present. Also the windows are paper thin and provide no sound insulation whatsoever (we heard every word spoken on the street outside from 14 floors up). But to be in the centre of everything at this price, it was great value!

Room Tip: if you don't like noise while you sleep, try an inside room facing the courtyard
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  • Stayed March 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamester1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baytown
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 22, 2013

This was my 4th or 5th stay at Washington Cour. The property is excellent and the staff is top notch. It is convenient to Union Station and the subway as well as easy walking distance to our meetings around the Capital. There are several good dining locations within easy walking distance, too.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington Court Hotel on Capitol Hill

Property: Washington Court Hotel on Capitol Hill
Address: 525 New Jersey Ave NW, Washington DC, DC 20001-2019
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Luxury Hotel in Washington DC
#61 Business Hotel in Washington DC
#68 Romantic Hotel in Washington DC
#76 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Washington Court Hotel on Capitol Hill 4*
Number of rooms: 264
Official Description (provided by the hotel):
A sophisticated, independent hotel located in downtown Washington DC, the Washington Court Hotel offers the ultimate in modern design and hospitality. Boasting a central location near Union Station and Capitol Hill, the Washington Court Hotel is a 265 room distinguished downtown destination for both business, leisure travelers and DC’s elite. Guests at the Washington Court Hotel can explore the rich history of Washington DC just by stepping outside our front doors. Situated adjacent to Union Station, our 16-story property is located in the heart of the distinctive Capitol Hill neighborhood providing access to the National Mall, renowned monuments, free museums and the U.S. Capitol. Luxuriate in world-class surroundings, complete with Italian marble bathrooms, well-lit vanities, and haute technology including flat-screen TVs and high-speed wireless Internet access. As a truly exceptional destination among downtown Washington DC hotels, Washington Court Hotel is an inspired choice for discerning visitors of Capitol Hill. At Washington Court Hotel, your experience plays center stage to everything we do. A family-friendly adventure, business outing or solo excursion – our helpful staff is at your disposal to set the tone for an experience that is unrivaled on “The Hill”. ... more   less 
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Also Known As:
Washington Court Dc
Washington Court Hotel

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