Our family stayed for a week in late December 2013-early January, 2014. When we entered our room there was a large tray on a counter top containing several large bottles of liquor. Since we were traveling with our 9 year old daughter we immediately called the front desk to have it removed. (The bottles were too large to fit in the mini bar so we couldn't put them in the mini-bar and lock it. ) We were told the hotel wouldn't remove it unless we paid an extra fee ! When we protested we were told this was "a corporate policy" and that the front desk had to charge us. We consider this policy price- gouging the hotel guests: we never requested the liquor and to charge a guest to remove it is simply outrageous for a hotel of this high caliber. The medical fact is that alcohol - even in a very small amount - is lethal to children. Aside from caring about the health and safety of a child guest, surely the Loew's Corporate office would recognize its enormous liability in the event that a child drank any of the alcohol and died as a result. And what about recovering alcoholics who are guests ? It's insensitive to have bottles of alcohol sitting out, unsecured, in the room. We wonder if it's even legal to have alcohol in a room where there is a minor child .In addition at check in, we were not given or offered the key to the room mini-bar (which contained more alcohol ! ), and when we entered our room we found the mini-bar unlocked ! Also, during our weeks stay my prescription medication (Ambien, which is a controlled substance) was stolen from our room. We immediately reported this to the front desk manager who said he would "research" the theft. We didn't expect the pills to be found and returned to us, nor did we ask for the name of the suspected staff thief. What bothered us was the fact that we never heard a thing back from the front desk after reporting this. We should have at least received a follow up phone call telling us that the theft had been reported to the Head Housekeeping Director (or to whomever) and that appropriate steps would be taken. So a word of warning to guests: use the in-room safe to lock up all your prescription medications because there is, or was, a thief in the housekeeping staff. On the bright side, we were impressed with the friendly, polite front desk staff, the concierge, the restaurant and its courteous staff, and the efficient and polite doormen. Our room was very nice and the furnishings attractive and up to date.
- Official Description (provided by the hotel):
- A sophisticated retreat with historic charm, The Madison, a Hilton Hotel is just steps from K Street, and only blocks from the White House, the city’s convention center and two Metro stations. Walk to Dupont Circle and McPherson Square. This heart-of-downtown location makes the hotel convenient for sightseeing, conferences and business. We are five miles from Washington National Airport. Our service-centered hotel boasts PostScript Restaurant and Lounge, fabulous event space for up to 500, a sauna and steam room in the health club, and some suites with balconies. We are also family- and pet-friendly. Each guest room, suite and accessible accommodation has free WiFi, a flat-screen TV and comfy bathrobe. On higher floors, our suites offer free premium-plus WiFi, a coffeemaker and a sofa bed in the living area. ... more less
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- Also Known As:
- The Madison Hotel Washington Dc
- Madison Washington Dc
- Madison Hotel Washington Dc