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“Reserved in mid-January but hotel was over-booked upon arrival”

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Loews Madison Hotel
Ranked #73 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersBronze level
KY
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Reserved in mid-January but hotel was over-booked upon arrival”
Reviewed March 21, 2013

I reserved this room in mid-January. I arrived at the hotel in March and was told that the hotel had overbooked and my room was no longer available. Beware!!! I was offered a comp at a comparable hotel which was not at all the same standard of hotel. I will never return to this hotel and would advise others against it as well!

  • Stayed March 2013, traveled on business
    • Service
Helpful?
2 Thank Angie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMadison, Hotel Manager at Loews Madison Hotel, responded to this review, March 22, 2013
It is our deepest regret that we were unable to accommodate your stay after you graciously chose Loews Madison Hotel for your recent business trip. We know traveling is exhausting, and having to relocate certainly does not make it easier. Like all hotels, we are occasionally forced to manage capacity issues to the best of our ability. Unfortunately, on rare occasions this can result in asking our guests to relocate to other nearby properties.

We hope that incurring the cost of your stay can begin to make up for this inexcusable mishap. We can assure you that this experience is not in line with the high service standards we strive to uphold and look forward to regaining your trust in Loews Madison Hotel upon your return to the area. We would like to express our sincere apologies and welcome the opportunity to discuss this further should you have any additional questions or concerns.

Warm regards,
Sherry Abedi
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (396)
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Dunfermline, United Kingdom
Level Contributor
91 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 20, 2013

This hotel is in a good location, visitor attractions are within an easy walking distance. The hotel rooms are a good size although the view is not great- our room faced onto other rooms/offices- but this turned out to be quiet leading to a good nights sleep.The staff are friendly and helpful, the doormen especially so. The breakfast was adequate but not real value for money. Evening meals were more upmarket - little on the plate but looks good. Bar prices in line with other hotels. Overall we had a enjoyable stay and would recommend this hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KeithEsther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMadison, Hotel Manager at Loews Madison Hotel, responded to this review, March 22, 2013
We are delighted to hear that you enjoyed your recent stay with us. While our Deluxe rooms are interior facing, our Luxury rooms offer city views if that is of interest during your next stay. We try to provide the best possible combination of value and quality at PostScript restaurant; however there are many inexpensive breakfast cafes nearby as an alternate dining option. We appreciate your feedback and look forward to welcoming you back to Loews Madison Hotel soon!

Warm regards,
Sherry Abedi
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
134 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 18, 2013

I come to DC a few times a year and noticed that this hotel is not as centrally located as others, yes it's only a 5 or 10 minute walk to the whitehouse or metro but it just seemed so much further than other places I've stayed, and we were trying to cut down on the walking since my wife is pregnant.

The first day when we left at 8am to sitesee and came back at 2 our room was not cleaned yet and the cleaning people were not on our floor anymore. I put a sign up to not be disturbed when we arrived so maybe they were going to come back, but I feel like since we were in the back corner they somehow forgot about us.

The room AC was very loud but acted almost as a white noise machine, and the bed was incredibly wobbly, and the doorman basically had the door slam on my face as he was ignoring us and walking back into the hotel, or trying to avoind eye contact to greet us (odd).

They were just the negative observances that kept standing out, but it's not like it ruined the trip or anything, it's just nothing stood out as special about this hotel when so many other hotels go out of their way with extra perks when you stay. I definitely won't be returning.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edg126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMadison, Hotel Manager at Loews Madison Hotel, responded to this review, March 22, 2013
We are sorry that you did not receive the superior customer service we pride ourselves on. Providing guests with a memorable, relaxing experience is our highest priority. We do our very best to ensure each room is cleaned in a timely manner, and each guest is treated with warmth and attentiveness by our staff. We value your review and will use your feedback to address these challenges moving forward. We hope to welcome you back to Loews Madison Hotel so we can provide you with the four diamond and more experience for which the Loews brand is known.

Warm regards,
Sherry Abedi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deurle, Belgium
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2013

We were very satisfied in this marvelous hotel, we had to go to another hotel for one night because of a flood problem and everything was taken care off in a very professional way. The food was very good, the rooms extremely comfortable. We will certainly go back !!!!!

Room Tip: We had one room for four people and it was superb !!
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMadison, Hotel Manager at Loews Madison Hotel, responded to this review, March 22, 2013
Thank you for your kind words, Ann! We are thrilled that you enjoyed your guest room and food during your stay. We would like to reiterate our apologies for the inconvenience you experienced as a result of the rainy weather, but are very glad that you felt the situation was handled in a pleasant, professional manner. We look forward to seeing you again soon!

Warm regards,
Sherry Abedi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 17, 2013

My friend and I stayed here before the Rock'n'Roll 1/2 marathon . Check in was quick. We were early and our room was ready. A mix up with our reservation was resolved quickly by a lovely gentlemen at the front desk... I wish I remembered his name. Kaouthau the concierge was amazing. She recommended the perfect restaurant for us and made our reservation. On the day of checkout she totally took care of us! On our next visit we will definately look for her to help plan our trip. Our room was very clean , and when I left my iphone charger behind Leah at the front desk helped locate it and arrange for it's return. The service at The Federist was great, and the burger phenomenal. I highly recommend this hotel, and we can't wait to return.

Stayed March 2013, traveled with friends
Helpful?
Thank Trish K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 16, 2013 via mobile

Loved this hotel. The staff made every attempt to make or stay amazing from ensuring the right crib for my son, making special meals for us, always friendly and kind. The maid service was impeccable. Would stay again!!!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yatims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 15, 2013

I cant say enough about this wonderful hotel. It has ambience, a friendly staff, and every convenient luxury you would want in an upscale hotel.
The hotel room was beyong my expectations; comfortable bedding & room was not stuffy at all. Would definitely recommend to family & friends.

Sheila B.

Room Tip: Get room near elevator. You'll thank me later.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sheila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews Madison Hotel

Property: Loews Madison Hotel
Address: 1177 15th St NW, Washington DC, DC 20005-2701
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Green Hotel in Washington DC
#36 Luxury Hotel in Washington DC
#40 Business Hotel in Washington DC
#45 Romantic Hotel in Washington DC
#58 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Loews Madison Hotel 4.5*
Number of rooms: 356
Official Description (provided by the hotel):
Become a part of history when you stay at Loews Madison Hotel. Located in the heart of downtown Washington D.C., our hotel has been honored to host distinguished guests including Elizabeth Taylor and John F. Kennedy. Our unmatched dedication to service has made us the first choice for political and social leaders, global travelers and families seeking the cultural legacy of our nation's capital. Only a short stroll from the White House, Embassy Row, and National Mall Monuments, Loews Madison Hotel is a refreshing destination for corporate stays, relaxing getaways and unforgettable gatherings. Appointed with sophisticated furnishings, our Washington, D.C. hotel features a collection of rooms and suites with amenities fit for a president. ... more   less 
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Also Known As:
The Madison Hotel Washington Dc
Madison Washington Dc
Madison Hotel Washington Dc

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